Excellent service and product knowledge. Good value. Totally refurbished my Hunter Herald Multi-fuel stove with parts supplied. Ready for another 20years use. Highly recommend.
Alastair B*****r
(from ABERDEEN on 14 July 2024)
I have received a very good service from Lynn at Fireparts. There was a delay in dispatching my items from Hunter stoves however Lynn was on it straight away. Continually chasing them with phone calls and also offering me a refund for the delayed delivery charge. Thank you for your persistence with Hunters as if I had dealt with someone less committed I would have just ended up with a full refund. Now my Hunter Stove looks amazing and it’s warm and toasty in my living room. Thank you soooooo much. Brilliant cheers
Erika W*****e
(from Dudley on 05 October 2022)
Your service was excellent but you must do something about transport costs. Nairn is not in the back and beyond. It is well served by Road, rail and air. I would have been happy for the fire brick to come by a cheaper means even if it meant a longer delivery time.
Because of a problem in fitting the brick, I am not able to comment on its effectiveness. I’ll come back to you in 25 years time.
Reply from fireparts.com admin
Thank you for your feedback, we are aware that the rates to Scotland are higher and I wish there was something we could do for our Scottish friends. Your area code is classed as Highlands rates. Fireparts.com do actually pay more for the postage, we fund some of it from the profit of the items sold, we do this to try reduce prices, however, I appreciate they are much higher than UK mainland. We will endeavour and keep searching to find a solution to help lower the postage rate.
UPDATE: AUG 2022: We have negotiated a better rate with our suppliers of the courier service for Scottish Highlands, we have also agreed to contribute towards the costs. The new rate is now £13.50 + Vat. We are trialing this during winter 2022.and will review again after the trial period.
Donald J*****k
(from nairn on 21 May 2022)
Great and helpful service thank you.
Brian S*****s
(from launceston cornwall on 08 July 2021)
Good quality and good price very pleased
Good quality
John *****
(from telford on 14 March 2021)