Good communication and delivery

Reginald P*****r (from St. Austell on 11 February 2025)

Excellent service and communication, order arrived very quickly, would definitely recommend

Margaret R*****s (from nottingham on 19 December 2024)

Michael T*****s (from Rotherham on 30 October 2024)

Great Service, item arrived on time, will definitely order again.

The part was as described and well packaged

Paul B*****w (from Liverpool on 26 October 2024)

All good, user friendly, easy to find correct part, prompt despatch/delivery and well packaged.

Only 4 stars because the bottom of the new flap fouled on the fire casting at the bottom left hand corner. I filed an amount off the bottom corner-so no problem. This was on a Cumbria. It now works perfectly.

Reply from fireparts.com admin

Thank you for this feedback. We are very pleased you found a solution to this issue. We offer a very good returns policy and would always change or refund any part with 14 days of purchase, even if our Customers simply change their mind.

As for why the Flap did not fit, without seeing to check the part, it is difficult for us to comment. The Parkray Flap and Pad fit a wide range of Parkray models, needless to say we sell a lot of them and this is the first issue we have heard (where the Flap required filing). There can sometimes be issues with the fire as to why parts do not fit correctly (as metal can expand and distort generally with excessive heat). Again, without seeing the flap, it is difficult for us to guide you.

Thank you so much for this feedback, whilst I do not feel we have helped you that much, its very useful for us to know... just in case it does ever happen again!

Charlie J*****r (from Gloucester, England on 11 October 2024)