Excellent service....quick response....packaged to perfection.

Linda H*****l (from jedburgh on 13 November 2020)

I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

Reply from fireparts.com admin

Hi Patrick, we have of course spoken with you after seeing your feedback and resolved your concerns. It appears you used the contact form on our website to reach us, since your feedback a few other customers have also reported no contact from us, there appears to be a sporadic technical issue and we have asked our IT developers to investigte / monitor. In the meantime, our main email system works fine, whenever a customer places an online order with Fireparts, we send confirmation emails and ask that this email address is used to contact us in the event of a query. We will always give these priority. Thank you again Patrick for your patience, understanding.& drawing this to our attention.

Patrick M*****s (from liverpool on 28 October 2020)

Excellent service, very helpful,quick and efficient. Very pleased.

Roger ***** (from ware on 21 October 2020)

Clive S*****n (from farnham on 20 October 2020)

Excellent, quick, informative service! Advice was sought and taken! Really grateful thank you!

Sylvia B*****n (from stoke-on-trent on 13 October 2020)