Hi Patrick, we have of course spoken with you after seeing your feedback and resolved your concerns.  It appears you used the contact form on our website to reach us, since your feedback a few other customers have also reported no contact from us, there appears to be a sporadic technical issue and we have asked our IT developers to investigte / monitor.  In the meantime, our main email system works fine, whenever a customer places an online order with Fireparts, we send confirmation emails and ask that this email address is used to contact us in the event of a query.  We will always give these priority.  Thank you again Patrick for your patience, understanding.& drawing this to our attention.