Came very quickly.
Just what I needed to replace old ones which had burned through and broken. Would usually have looked locally but went online because of Covid.
Maureen H*****e
(from aberdeen on 31 January 2021)
I ordered a pair of side reducers but only one was sent. I emailed to report this, and received a helpful reply, and then a further two pieces, so I now have three. The packaging was myabe excessive, comprising a 30cm cube box for each delivery, filled mostly with air bags. Overall I feel that I was well served by this company, who attended swiftly to the original error.
It does exactly what it is intended to do, and is far preferable to fire bricks in building a smaller fire.
Reply from fireparts.com admin
We didn't get it right with your order, for which we apologise. It was a packing error and feedback has been given to the person who packed your order. Thank you for your patience whilst we corrected the situation, I am pleased you felt we resolved it 'swiftly'. Thank you also for taking time to provide feedback and please come back to us again - your first time wasn't a good experience and we would love the opportunity to show you we can and usually do offer top customer service and we are disapointed we failed you on this occassion.
Roger M*****y
(from hebden bridge on 07 November 2020)
I contacted you about two elements of my order but have not received a reply.
Both need to be returned, and for one I would like to order a replacement if you have stock.
It is disappointing not to have had a reply
Reply from fireparts.com admin
Hi Patrick, we have of course spoken with you after seeing your feedback and resolved your concerns. It appears you used the contact form on our website to reach us, since your feedback a few other customers have also reported no contact from us, there appears to be a sporadic technical issue and we have asked our IT developers to investigte / monitor. In the meantime, our main email system works fine, whenever a customer places an online order with Fireparts, we send confirmation emails and ask that this email address is used to contact us in the event of a query. We will always give these priority. Thank you again Patrick for your patience, understanding.& drawing this to our attention.
Patrick M*****s
(from liverpool on 28 October 2020)
Excellent, quick, informative service! Advice was sought and taken! Really grateful thank you!
Wish I had known about these years ago!!
Sylvia B*****n
(from stoke-on-trent on 13 October 2020)