Thank you for this feedback. The email we send notifying customers of expected delivery is currently sent out by human (not automated).  The dispatch of your order was delayed due to an oversight on our side, for which we apologise. We are generally acheiving our dispatch targets, but we did not on this occassion.  Please do come back to us again in the future to give us another opportunity to serve you and demonstate the excellent service that our customers expect from us and we strive to deliver.