Brilliant service, will order again if anything is needed

Works great
48 reviews
Harry M*****o (from marlow on 14 June 2023)

Fantastic service ..expert guidance on the parts ordered .. arrived the next day .. fire parts fitted and works perfectly..thanks lyne

48 reviews
Elaine ***** (from morpeth on 07 June 2023)

Very good service

Well packaged
48 reviews
Peter W*****n (from Knebworth on 25 May 2023)



Excellent service , prompt response to emails . Very helpful. The fire bricks arrived in good condition and arrived within a couple of days . My only criticism would be the excessive packaging on the 2 litre fire cement and the additional carriage charge for that small item. Overall I would recommend the company.

Reply from fireparts.com admin

Thank you for your feedback, the Baxi Brick Set is boxed tightly together and is at the couriers weight limit for one parcel.  Any additional items within the order need to go within a second parcel. 

We note your comments about the excessive packaging.  We do have an excellent record for delivering items safely and undamaged to our customers, however, this has to be balanced against the quantity of packaging we use, to achieve a balance between safe delivery and cost to the environment.  I have passed on your comments to the Warehouse Manager to review whether we need to use so much packaging for small, relatively non breakable items.  Many thanks for your feedback.

48 reviews
Jane B*****d (from lymm on 15 May 2022)

Good price and speedy delivery

48 reviews
Stephen L*****r (from st albans on 24 February 2022)