Thank you for taking time to feedback, we have since spoken and confirmed you have now received all the requested parts safely.  We have to put our hands up here, the delay was not only to do with our courier, but also mis-communication between our front customer office and stores. There were a few errors made which compounded the poor service you received on this occasion - for which we are extremely sorry.  We have held an open discussion with all those involved in the ordering & dispatch process to prevent such issues happening again, Covid and running on shorter staff levels also has not helped us.  We felt you were inconvenienced so much that we refunded your full order value as a gesture of goodwill, something we seldomly have to do.  Thank you again and please do come back again and give us a chance to get it right :-)