Very efficient

David T*****r (from daventry on 17 April 2021)

Arrived promptly and was what I ordered!

Ian J*****n (from norwich on 17 March 2021)

Excellent service

Excellent product

Anne T*****e (from godalming on 18 February 2021)

Extremely helpful sales staff

John S*****e (from richmond on 30 January 2021)

Very prompt service and delivery, although I didn't receive any messages saying the order had been processed and was being despatched, so it was a pleasant surprise when it just turned up.

Good quality ashbox, very pleased.

Reply from fireparts.com admin

Hi Andrew, thank you so much for this feedback - we always notify customers of dispatches, so I have investigated further. We sent automatic 'order received' notification on 14th when the order was placed, we then sent a manual (human sent) notifcation the same day. Then after the weekend on Monday 18th Jan we sent a dispatch notification and another email from our accounts system with the invoice attached. I can only assume the notifications went into SPAM which can be a common issue. Thank you for bringing this to our attention and I am pleased you did receive the parcels promptly and safely..

Andrew A*****d (from esher on 28 January 2021)