Overall the service was very good. Everything was delivered on time, and all the products did what I expected of them. Would use again if the need arises.

52 reviews
Kenneth A*****h (from lutterworth on 30 September 2020)

only problem was the cost of sending to the highlands

have not used yet but seams fine

Reply from fireparts.com admin

We do agreed, sending to the highlands is expensive.  We have looked for ways to reduce this charge.  The amount we charged of £16.25+ vat is less then we actually pay for the service.  We do slightly subsidise all of our UK courier charges.  We prefer to be transparent with our costs and reduce the product price to the best possible price but this does not leave much room for further reduction in postage charges.  If there are a few of you in Scotland (friends / same street etc) we would be more than happy to send it altogether in one parcel, or if your order is of a higher value we may beable to reduce the postage further.  If any customers are in Scotland / Scottish Highlands and the parts in your order are £70 - £100 or more ..... its worth contacting us before you buy online to see how we can help further towards the postage costs :-)

52 reviews
Gael M*****m (from conon bridge , dingwall on 16 September 2020)

Easy to order online. Outer packaging battered by the courier but contents OK. “Fragile” “Glass” labels may have helped!

Worked OK.

Reply from fireparts.com admin

Thank you for your comments. We do use considerable packaging around the actual glass (inside of the box) to protect it, just in case the outside packaging gets damaged (due to being mis-handled).  It’s good to hear the glass was intact upon arrival, so the internal packaging seems to have done its job.  I have passed your comments to the Stores Manager who maintains regular communications with the couriers.

52 reviews
Alan K*****h (from stone on 04 September 2020)

Helpful information and quick delivery of parts. Many thanks

Good
52 reviews
Michael H*****n (from keighley on 12 August 2020)

The web site made it easy to find my Log burner. I ordered the glass and rope needed and they turned up very quickly, before they were due to arrive. The packaging is first class, lots of protection for the glass panel including lots of bubble wrap, lots more additional cardboard protection inside a oversized box. Really pleased. New glass looks great! Many Thanks, Adam

52 reviews
Adam N*****s (from ottery st mary on 16 July 2020)