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Delivery Information - Stove Parts

PLEASE READ BEFORE ORDERING FOR CORONA DISPATCH PERIOD - THERE IS A SLIGHT CHANGE TO OUR USUAL SERVICE.

<CORONA DELIVERY SCHEDULE>


 

'UK Nationwide' Delivery Service (Web / Online Orders)

EXACT Delivery costs will be displayed in 'Shopping Cart' - (BEFORE Checkout)

Deliveries Monday to Friday (working hours only).  

Most UK delivery charges are subsidised by Fireparts.com from our product profit.

(Zone 1) UK - Mainland England (areas BELOW Glasgow / Edinburgh)
- Courier £8.50 (up to 29kg) - 2 to 4 working days  
- Glass Courier £4.95 (up to 5kg) - 2 to 4 working days  (discounted for certain glass orders only)
 
Whilst we quote 2 - 4 working days, we aim for next day delivery (not guaranteed) provided order received by 10am
 
(Zone 2) UK - Northern Scotland & Highlands (ABOVE Glasgow / Edinburgh)
- Courier £19.50 (up to 29kg) - 3 to 5 working days  
 
(Zone 3) UK - Northern Ireland & Other Islands (Isle of Man, Isle of Scilly, Isle of White)
- Courier £22.50 (up to 29kg) - 5 to 7 working days  
 
(Zone 4) Republic of Ireland
- Courier £38.50 (upto 29kg) - 5 to 7 working days from ordering). You may also receive import tax charges which the buyer pays. (NOTE WE ARE TAKING ORDERS ON A 'BEST ENDEAVOURS' BASIS PLEASE EMAIL / CALL US)
 

IRELAND (EU): We are taking orders to Republic of Ireland based on a 'best endeavours basis'.  Due to our internal processes, there will be some products we cannot ship to Ireland.  Customers wishing to place an order to Ireland should email us advising the parts required we will then check the parts are available to ship to Ireland.  You may also PLACE AN ONLINE but DO NOT PAY and SELECT 'PAY LATER'.  If ok to ship, we will send you an invoice for payment (deducting VAT).  We would estimate around 10 - 15.  The buyer will be responsible for payment of any import tax. 


Order Processing / Dispatch Time

We aim to dispatch orders that are received within 24 to 48 hours.  Some parts may have a longer dispatch time (5 to 10 working days) as are specially ordered (we will notify you). Very occasionally during busy periods (Oct, Nov, Dec, Jan, Feb) there may be a slight delay with dispatch, we do our best to notify you in these instances.  Please ensure correct telephone / contact details are provided when ordering so we can reach you quickly. Orders placed over the weekend will be processed on Monday.
 
 
Packaging
Packaging costs are included within the delivery costs.  We will always ensure your ‘replacement stove or parts’ is well packaged before leaving the warehouse. In the exceptionally unlikely event a part arrives damaged, we will replace it (please send a photo of the damaged item and any damage to packaging - as the couriers will require this for insurance / feedback).
 
 
Dispatch & Delivery
Once your order & payment has been received, your 'replacement stove part' will be dispatched. Depending on the courier service you choose at 'checkout' will depend on delivery times.  The courier deliver during working hours only, Monday to Friday.  We will send you an email (usually within 24 hours) with your expected delivery date & your official VAT invoice for the purchase, if you have not received your delivery by this date, return email us immediately. 
 
 
Signing for Goods
All goods will require a signature.  If you supplied your mobile number at time of delivery, then you should receive a text message from the courier with exact delivery date. 
 
If (at the time of placing the order) you left a message in the COMMENTS BOX asking to leave the parcel somewhere, you will also need to 'write & sign' a note and leave on your front door. This then gives the driver authorisation to leave - you will however be responsible for the parcel from this point.  Any 'delivery' information you ask us to pass on (at checkout stage) will be sent to the Driver. If you did NOT advise to leave the parcel at time of ordering, then a SIGNED note can still be left advsing the courier an EXACT LOCATION to leave the consignement (even if with a neighbour).
 
 
Damaged Goods on Arrival
We pack our goods well, however should damages can happen in transit, inform us within 48 working hours.  A photo will be required to prove the damage to the courier to help with insurance. We will then send you replacement parts.  
 
SIGNING FOR GLASS PRODUCTS -  IF YOUR GLASS ARRIVES BROKEN DO NOT TOUCH THE PACKAGING IT IS IN - CALL / CONTACT US IMMEDIATELY.  IF YOU DISTURB THE PACKAGING IMMEDIATELY AROUND THE GLASS, WE WILL NOT BE ABLE TO HELP WITH YOUR REFUND.
 
 
Returns
If you have ordered incorrectly, please return your order for a refund of the product cost only.  DO NOT RETURN AN ITEM UNTIL YOU HAVE COMPLETED A RETURNS FORM / CONTACTED US, WE WILL THEN PROVIDE A RETURNS ADDRESS For more detailed return information and how to complete a return form see RETURNS INFO
 
PLEASE DO NOT SEND ANY RETURNS TO OUR COVENTRY ADDRESS AS THIS IS A REGISTERED OFFICE ONLY
 
 
'Out of Stock' or 'Discountinued' Items
Our website is kept up to date with stock status, however, in the event a part is not in stock (subequent to you placing an order), we will promptly advise you.  We (& our suppliers) hold a wide range of solid fuel spare parts, so this only happens under rare circumstances.
 
 
Get Exact 'Delivery Price' before you pay
To get an EXACT delivery quote, 'Add' items to 'Shopping Cart' and select 'View Cart' click 'Estimate Shipping & Taxes' and it will quote you a delivery price - you do NOT need to register to get a price.
 
 
Northern Ireland / Ireland Orders
As of Jan 1st 2020 are required to send a Commercial Invoice with the goods detailing required information for export.  This includes the recipients email and contact details, where the parts were manufactured, along with other product information.  Fireparts will ensure this information is sent.  We are unsure at this stage if import tax duties are payable by the Buyer, this is something the Buyer should check.  These charges will be owed to the local authorities in addition to the monies you paid us for postage and packaging.
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