Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Very friendly and efficient knowledgable staff. Can't remember her name.
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fireparts.com client (from chandlers ford on 14 June 2025)
Excellent service from initial call to receiving the grate two days after the order
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Arthur J*****n (from warrington on 13 June 2025)
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Marian B*****n (from Berwick-upon-Tweed on 12 June 2025)
Lyn provided us with exceptional support and was so knowledgeable, friendly and patient with us. Knew the products we needed and was always, always helpful.
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M M*****m (from Llanelli on 12 June 2025)
Really helpful and knowledgable staff. Quick delivery.
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fireparts.com client (from chandlers ford on 11 June 2025)
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Elaine W*****n (from durham on 01 June 2025)
Product arrived on time as stated.
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fireparts.com client (from Hirwaun on 31 May 2025)
Efficient service and the product arrived within the time expected.
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fireparts.com client (from Letchworth Garden City on 23 May 2025)
Excellent as always. Used you for a number of years.
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Andrew E*****s (from Barnsley on 21 May 2025)
i have used Fireparts for several purchases and found them very good on parts and price
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Stephen H*****s (from newport on 15 May 2025)
I hope it lasts as long as the first one (42 years)
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Richard B*****e (from Newquay on 15 May 2025)
Always reliable. Well packaged parts delivered speedily.
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Tim W*****d (from PRESTON on 14 May 2025)
odered on-line after checking info with your staff over thephone.Promp t delivery and product was exactly as described and perfect for the job.
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William A*****n (from Campton on 14 May 2025)
Fast service, and fast response when there was a problem with the order.
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Andy R*****d (from Nottingham on 13 May 2025)
Good quality parts which fitted together well. Finish is good. The order arrived quickly and well packed. I would prefer not to have my first name etc to be in the public review. I would prefer only initials IJR.
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fireparts.com client (from Llanrwst on 26 April 2025)
You are my go-to supplier for Coalbrookdale Darby spares. Good and fast service again.
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Nigel M*****y (from damerham on 21 April 2025)
Fantastic service, the fire brick was delivered quickly and was the correct size.
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Annie A*****m (from Radstock on 20 April 2025)
Great service. Very quick response to email enquiry, and very quick delivery. Will definitely use again.
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fireparts.com client (from Currie on 17 April 2025)
The company was very helpful in advance of me ordering by supplying precise dimensions which I could not find online. And I was impressed that the ashpan was delivered within 24 hours of me placing my order.
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fireparts.com client (from Birmingham on 16 April 2025)
great communication from lynne ...really appreciated customer say=tisfaction
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Christopher ***** (from Stratford-upon-Avon on 12 April 2025)
Excellent service.Prompt delivery.
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fireparts.com client (from Dundee on 11 April 2025)
Superb service - can't beat Baxi parts too
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Chris P*****s (from Woking on 11 April 2025)
The team were excellent dealing with my orders and dealing with my return due to me ordering the wrong size!!
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Graham M*****n (from Crawley on 08 April 2025)
Good website with accurate description. Could not find item anywhere else.
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David E*****s (from southwell on 07 April 2025)

Parts ordered were as per described. Only one niggle was that I agreed to wait until parts ordered were in stock and would be delivered. I was not informed of the parts shipping details and as a result, it was just luck that I happened to be at home when they arrived (out of the blue).
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fireparts.com client (from kirkliston on 06 April 2025)
Reply from fireparts.com admin

Thank you for your feedback. I've passed this on to the courier, as you should have received a text alerting you to the delivery details.

Please accept our sincere apologies for both the delay in your part and the lack of notice for the delivery.

Lynne
Fast service.
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Chris ***** (from Chathill on 30 March 2025)
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Michael J*****s (from Milton Keynes on 27 March 2025)
Excellent service.No problems.Great company to deal with
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Paul S*****t (from st peter port, geurnsey on 25 March 2025)
Very satisfactory
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Mark B*****n (from WALTON-ON-THAMES on 25 March 2025)
Very helpful.
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fireparts.com client (from Brockenhurst on 25 March 2025)
Fantastic customer service and super fast delivery. Thanks
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Nicky S*****n (from Tiverton on 24 March 2025)
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fireparts.com client (from padiham on 22 March 2025)
Excellent Service thank you…. Clear product details - easy on line ordering and package received in good time - well protected.
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Phil B*****t (from Pickering on 22 March 2025)
Part was delivered quickly and was perfect. So grateful for the excellent service we received as the part was vital for our heating during a very cold spell.
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Jane J*****n (from Woodbridge on 22 March 2025)
Great service - quick and efficient. The firebars arrived really well packaged to ensure their safety and are working well. The clear descriptions of the various stoves ensured they were the correct replacements. They couldn’t have arrived any faster. We ordered late evening, they were packaged the next day and arrived the day after.
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fireparts.com client (from Shepton Mallet on 20 March 2025)
Competitively priced product well packaged and received day after ordering. Excellent service all round.
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Phil S*****y (from Okehampton on 19 March 2025)
A good compny to deal with.
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Dr R*****r (from Ipswich on 19 March 2025)
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fireparts.com client (from chesterfield on 17 March 2025)
Excellent service
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fireparts.com client (from Invergordon on 15 March 2025)
Excellent service from knowledgeable people. Very good next day delivery of well packed items.
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Jane B*****s (from Warwick on 15 March 2025)
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