Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Absolutely brilliant. Just as ordered. Quick delivery. Would definitely buy again.
Rating:

Julie H*****h (from barnsley on 06 February 2025)
I rang to discuss the product I needed and the very helpful assistant advised what i needed.
Rating:

Mark H*****s (from Swadlincote on 06 February 2025)
Does the job fine
Rating:

Mark H*****k (from Raglan, Usk on 05 February 2025)
Ancient fireback had failed - but easy to find the appropriate parts on your site. Prompt delivery and easily fitted by my sweep. Thank you
Rating:

Philip B*****n (from Wallingford on 04 February 2025)
Excellent service with very prompt delivery Highly recommended
Rating:

Paul S*****s (from Church Stretton on 01 February 2025)
Lovely lady at the end of the phone - no long waits- full of knowledge and able to direct to items required - no hard sell on the more expensive item - great price and quality items - will definitely return
Rating:

Kerry F*****e (from Mansfield on 31 January 2025)
Good price and excellent delivery time. Highly recommended
Rating:

Marie H*****y (from Manchester on 31 January 2025)
The glass arrived sooner than expected and was well protected in a clever cardboard case lined with bubblewrap.
Rating:

fireparts.com client (from Bristol on 30 January 2025)
Very pleased with your service and speedy delivery.
Rating:

Norma H*****s (from Mold on 29 January 2025)
Brilliant service.
Rating:

Patricia K*****n (from Moreton-in-Marsh on 29 January 2025)
Delivered on date
Rating:

fireparts.com client (from Houghton le Spring on 26 January 2025)
Easy to order and Speedy delivery didn't feel I was being ripped off by having it delivered to a Scottish island
Rating:

fireparts.com client (from Millport on 26 January 2025)
Absolutely amazing asked for it to be sent ASAP and they did just that highly reccomend
Rating:

Stacey B*****r (from spalding on 25 January 2025)
Overall excellent service. Very efficient phone service on ordering and very rapid despatch and delivery. Couldn't have been better
Rating:

Gordon S*****h (from Farnham on 24 January 2025)
Great service prompt delivery
Rating:

fireparts.com client (from newark on 23 January 2025)
Excellent service, ash pan for fire arrived quickly and very reasonable price and postage costs.
Rating:

fireparts.com client (from Stroud on 23 January 2025)
Fast and efficient as always. Great service
Rating:

Nigel ***** (from Leicester on 23 January 2025)
Very professional and courteous and well informed
Rating:

Carol S*****n (from Wirral on 23 January 2025)
Always great to deal with you,quick and easy to find parts you need and order.
Rating:

Andrew C*****f (from retford on 23 January 2025)
Delighted with service, advised of delivery date and it came early, and it was well packaged. Tha nk you for providing spares for a fire we inherited when we bought the house 35 years ago.
Rating:

Lindi G*****y (from Burgess Hill on 22 January 2025)
Grate delivered promptly and fits perfectly in our fireplace. Thank you.
Rating:

Ian C*****k (from Banbury on 22 January 2025)
Perfect
Rating:

David W*****h (from Plymouth on 22 January 2025)
Easy ordering and quick delivery
Rating:

fireparts.com client (from Isle of Man on 21 January 2025)
Rating:

David C*****e (from Durham on 18 January 2025)
Replacement grate just the ticket and quick delivery
Rating:

Steven R*****n (from berwick upon tweed on 17 January 2025)
Quick and efficient
Rating:

fireparts.com client (from holmfirth on 17 January 2025)
T
Rating:

James S*****s (from Houghton le Spring on 16 January 2025)
Exellant service from staff who gave me information of the item
Rating:

fireparts.com client (from Bures on 16 January 2025)
As described, fits perfectly
Rating:

Ryan C*****r (from Laurencekirk on 16 January 2025)
Excellent service thank you
Rating:

fireparts.com client (from newton abbot on 15 January 2025)
Excellent service. Cont acted regularly on progress of order Item arrived within time stated, very carefully packed & in absolutely satisfactory condition
Rating:

John M*****y (from Bangor on 15 January 2025)
Great service you keep the customer updated and are helpful every time, thank you.
Rating:

Trevor M*****d (from newry on 15 January 2025)
Easy ordering process and goods arrived promptly
Rating:

fireparts.com client (from Isle of Man on 15 January 2025)
Delivered as promised. Excellent service.
Rating:

M C*****n (from Amlwch on 15 January 2025)
Parts arrived as planned. Well packed and excellent quality. I was kept informed at all times.
Rating:

Colin H*****n (from belleek on 15 January 2025)
Sound, reasonably priced grate.
Rating:

Peter D*****n (from Penrith on 14 January 2025)
Excellent service. Exactly what was ordered, at a reasonable price, well packaged and promptly delivered. Couldn't ask for more.
Rating:

Jo T*****e (from Coventry on 07 January 2025)
Brilliant service, item received earlier than I expected.
Rating:

Edward S*****r (from Salisbury on 30 December 2024)
Brilliant service thank you.
Rating:

fireparts.com client (from bury st edmunds on 28 December 2024)
The service is excellent and so speedy I hily recommend there service
Rating:

David Y*****w (from Scunthorpe on 27 December 2024)
PaymentLogos