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We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊
Absolutely brilliant. Just as ordered. Quick delivery. Would definitely buy again. |
Rating:![]() Julie H*****h (from barnsley on 06 February 2025) |
I rang to discuss the product I needed and the very helpful assistant advised what i needed. |
Rating:![]() Mark H*****s (from Swadlincote on 06 February 2025) |
Does the job fine |
Rating:![]() Mark H*****k (from Raglan, Usk on 05 February 2025) |
Ancient fireback had failed - but easy to find the appropriate parts on your site. Prompt delivery and easily fitted by my sweep. Thank you |
Rating:![]() Philip B*****n (from Wallingford on 04 February 2025) |
Excellent service with very prompt delivery Highly recommended |
Rating:![]() Paul S*****s (from Church Stretton on 01 February 2025) |
Lovely lady at the end of the phone - no long waits- full of knowledge and able to direct to items required - no hard sell on the more expensive item - great price and quality items - will definitely return |
Rating:![]() Kerry F*****e (from Mansfield on 31 January 2025) |
Good price and excellent delivery time. Highly recommended |
Rating:![]() Marie H*****y (from Manchester on 31 January 2025) |
The glass arrived sooner than expected and was well protected in a clever cardboard case lined with bubblewrap. |
Rating:![]() fireparts.com client (from Bristol on 30 January 2025) |
Very pleased with your service and speedy delivery. |
Rating:![]() Norma H*****s (from Mold on 29 January 2025) |
Brilliant service. |
Rating:![]() Patricia K*****n (from Moreton-in-Marsh on 29 January 2025) |
Delivered on date |
Rating:![]() fireparts.com client (from Houghton le Spring on 26 January 2025) |
Easy to order and Speedy delivery didn't feel I was being ripped off by having it delivered to a Scottish island |
Rating:![]() fireparts.com client (from Millport on 26 January 2025) |
Absolutely amazing asked for it to be sent ASAP and they did just that highly reccomend |
Rating:![]() Stacey B*****r (from spalding on 25 January 2025) |
Overall excellent service. Very efficient phone service on ordering and very rapid despatch and delivery. Couldn't have been better |
Rating:![]() Gordon S*****h (from Farnham on 24 January 2025) |
Great service prompt delivery |
Rating:![]() fireparts.com client (from newark on 23 January 2025) |
Excellent service, ash pan for fire arrived quickly and very reasonable price and postage costs. |
Rating:![]() fireparts.com client (from Stroud on 23 January 2025) |
Fast and efficient as always. Great service |
Rating:![]() Nigel ***** (from Leicester on 23 January 2025) |
Very professional and courteous and well informed |
Rating:![]() Carol S*****n (from Wirral on 23 January 2025) |
Always great to deal with you,quick and easy to find parts you need and order. |
Rating:![]() Andrew C*****f (from retford on 23 January 2025) |
Delighted with service, advised of delivery date and it came early, and it was well packaged. Tha nk you for providing spares for a fire we inherited when we bought the house 35 years ago. |
Rating:![]() Lindi G*****y (from Burgess Hill on 22 January 2025) |
Grate delivered promptly and fits perfectly in our fireplace. Thank you. |
Rating:![]() Ian C*****k (from Banbury on 22 January 2025) |
Perfect |
Rating:![]() David W*****h (from Plymouth on 22 January 2025) |
Easy ordering and quick delivery |
Rating:![]() fireparts.com client (from Isle of Man on 21 January 2025) |
Rating:![]() David C*****e (from Durham on 18 January 2025) |
Replacement grate just the ticket and quick delivery |
Rating:![]() Steven R*****n (from berwick upon tweed on 17 January 2025) |
Quick and efficient |
Rating:![]() fireparts.com client (from holmfirth on 17 January 2025) |
T |
Rating:![]() James S*****s (from Houghton le Spring on 16 January 2025) |
Exellant service from staff who gave me information of the item |
Rating:![]() fireparts.com client (from Bures on 16 January 2025) |
As described, fits perfectly |
Rating:![]() Ryan C*****r (from Laurencekirk on 16 January 2025) |
Excellent service thank you |
Rating:![]() fireparts.com client (from newton abbot on 15 January 2025) |
Excellent service. Cont acted regularly on progress of order Item arrived within time stated, very carefully packed & in absolutely satisfactory condition |
Rating:![]() John M*****y (from Bangor on 15 January 2025) |
Great service you keep the customer updated and are helpful every time, thank you. |
Rating:![]() Trevor M*****d (from newry on 15 January 2025) |
Easy ordering process and goods arrived promptly |
Rating:![]() fireparts.com client (from Isle of Man on 15 January 2025) |
Delivered as promised. Excellent service. |
Rating:![]() M C*****n (from Amlwch on 15 January 2025) |
Parts arrived as planned. Well packed and excellent quality. I was kept informed at all times. |
Rating:![]() Colin H*****n (from belleek on 15 January 2025) |
Sound, reasonably priced grate. |
Rating:![]() Peter D*****n (from Penrith on 14 January 2025) |
Excellent service. Exactly what was ordered, at a reasonable price, well packaged and promptly delivered. Couldn't ask for more. |
Rating:![]() Jo T*****e (from Coventry on 07 January 2025) |
Brilliant service, item received earlier than I expected. |
Rating:![]() Edward S*****r (from Salisbury on 30 December 2024) |
Brilliant service thank you. |
Rating:![]() fireparts.com client (from bury st edmunds on 28 December 2024) |
The service is excellent and so speedy I hily recommend there service |
Rating:![]() David Y*****w (from Scunthorpe on 27 December 2024) |