Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Brian H*****s (from WISBECH on 19 March 2023)
Excellent service, fast delivery, great product - highly recommended
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fireparts.com client (from Neston on 18 March 2023)
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fireparts.com client (from midge hall leyland on 15 March 2023)
Fantastic service, quick delivery & great prices
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Lynne M*****u (from dailly on 15 March 2023)
Arrived on time and as ordered. Web site very helpful in identifying the precise part needed.
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Ken W*****n (from Malton on 14 March 2023)
Excellent service
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Zoe W*****n (from swadlincote on 13 March 2023)
Initially out of stock but I was kept informed. Excellent communication and service
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Rod S*****t (from Milnthorpe on 12 March 2023)
very good
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Anthony P*****r (from READING on 12 March 2023)
The item arrived on time and was as described.
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Alan S*****e (from tewksbury on 11 March 2023)
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Pauline ***** (from ashbourne on 11 March 2023)
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fireparts.com client (from Bolton on 11 March 2023)
Ordering Parkray room heater parts from Fireparts.com' s extensive online parts catalogue was easy and effortless and all the parts arrived in 3-4 days, well within the expected delivery time.
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Jan B*****i (from Gorebridge on 10 March 2023)
We use Fireparts for all our parts for our Parkray fire and as always the staff are always very helpful and answer any questions quickly and efficiently. We would like to Thank them for all their help past and present.
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Janet J*****r (from chesterfield on 09 March 2023)
Great service from the person I talked with had my item in stock well packed arrived sooner than expected would use this company in the future
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fireparts.com client (from Wigton on 09 March 2023)
Just the product wanted. Kept informed throughout Speedy dispatch and delivery.Fits perfectly
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Edward A*****n (from CHICHESTER on 09 March 2023)
No problem here very helpful
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Kevin C*****r (from Bedford on 09 March 2023)
The service I received from fire parts was very good, my order being dispatched in quick time and packed safely and secure, should the need arise I would definitely use them again.
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John H*****m (from Saltash on 09 March 2023)
First class! Arrived well packed and ahead of schedule. This is my second time to use this firm and highly recommend them.
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William L*****n (from londonderry on 09 March 2023)
It was easy to find the correct glass I needed and the recommendation for the seal I followed which worked perfectly. The delivery was done at the earliest option. It was a pleasure dealing with you.
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John M*****h (from Salsburgh on 08 March 2023)
Very happy and will be using your services again
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Suzanne W*****e (from Barnsley on 08 March 2023)
Ordered on line arrived well packaged within quoted timescales & I seem to recall the product was competitively priced including the postage garage thanks
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Tracy S*****s (from Halifax on 08 March 2023)
Quick delivery packaged well cheers
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Ged W*****s (from Gloucester on 08 March 2023)
Great very helpful when you do not knaw which parts to buy
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Malcolm D*****d (from Nr Stoke-on-Trent on 08 March 2023)
Excellent service.
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Trevor B*****h (from lyndhurst on 08 March 2023)
Great service and customer care, easy to deal with and knowledgeable of team fantastic H ighly recommend
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Andrew T*****s (from Newcastle upon Tyne on 08 March 2023)
Delivered quickly
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Ross M*****e (from clynderwen on 08 March 2023)
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Linda B*****r (from South Petherton on 26 January 2023)
Very helpful and knowledgeable staff.Quick and efficient service. Will use again.
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William B*****r (from Grange-over-Sands on 26 January 2023)
good communication over delivery query. easy to use website I will use them again.
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fireparts.com client (from Preston on 26 January 2023)
All ways very good services, we have used this family run company for over 20 years and never disappointed. Keep up the good work
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Gavin M*****- (from romford on 26 January 2023)

Service was excellent. However, the packaging of the items was less so, HHR08008 was missing from the dlivery as a result of the package ends being closed with simple parcel tape - the product has burst through this during transit. Fireparts are dealing with this, again excellent service

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fireparts.com client (from port law on 26 January 2023)
Reply from fireparts.com admin

Thank you for your detailed feedback.  I can see from your order that we have asked Parkray to send the missing part to you ASAP.  Please expect this shortly and please accept our apologies.  Feedback has been given to the warehouse and asked if they would keep a close eye on long distance parcels (as yours was to Ireland).and check they are adequately packed.  Please come back to us if you have any more questions, in the meantime your missing part will be with you shortly, thank you for your patience.

Good service
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David G*****n (from Ripley on 26 January 2023)
due to ordering a few days before christmas order was delayed but i got it in the end
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Stephen H*****s (from newport on 26 January 2023)

Easy to order the part that I needed as I’d ordered one previously and was able to confirm the part number from my order history. It didn’t arrive as per my confirmation email but as soon as I chased it up via email it arrived promptly.

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fireparts.com client (from narberth on 25 January 2023)
Reply from fireparts.com admin

Thank you for your feedback, the delivery service has been a little wobble in December 2022 and start of Jan 2023 (we think due to high sector demand couple with Royal Mail strikes), however we are now seeing a marked improvement and service appears to be resumed as per usual.

 

Best price and service: wouldn't hesitate to buy again from fireparts.com.

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Eddy B*****n (from Stirling on 25 January 2023)
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Kevin B*****y (from hamps on 25 January 2023)
Easy to order, smooth transaction, fast delivery.
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Josephine G*****y (from Halifax on 25 January 2023)
Very helpful and knowledgeable. Pleased to have found a product for our old fire and heating system.
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fireparts.com client (from BANBURY on 25 January 2023)
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Christopher S*****h (from east lothian on 25 January 2023)
Straightforwar d transaction. Quality product.
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fireparts.com client (from broughty ferry on 25 January 2023)
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Kenneth M*****d (from isle of lewis on 25 January 2023)
Really helpful listen to understanding what I was after delivery quick recommend all
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Lorna L*****e (from Bedwas on 25 January 2023)

Excellent service Would like an option to have Royal Mail as a courier.

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Nigel ***** (from Leicester on 25 January 2023)
Reply from fireparts.com admin

We have explored this for smaller items, the courier system we have set up works well, Customers have been receiving their parcels in a timely manner.  The recent stike issues with Royal Mail question whether its the right time to work with them just yet.  We will however keep this under review.

First class service thank you
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William Q*****n (from Chadderton on 25 January 2023)
Excellent service again. Hassle free to order on line.
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fireparts.com client (from Southam on 25 January 2023)
Good quality parts at good prices and fast delivery, highly recommended
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David W*****s (from oakdale blackwood on 25 January 2023)

Service was helpful. Delivery was quick and product well packed. Thank you.

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Kathleen C*****n (from Londonderry on 10 December 2022)
Reply from fireparts.com admin

GENERAL NOTE

WE HAVE HAD ISSUES WITH OUR FEEDBACK SYSTEM, CUSTOMERS HAVE NOT BEEN RECEIVING FEEDBACK EMAILS SINCE 10TH DEC 2022.  THE SYSTEM HAS ON 24TH JAN 2023 SENT OUT THESE EMAILS TO CUSTOMERS - WE ARE NOW RECEIVING CUSTOMERS FEEDBACK AGAIN.  THANK YOU FOR YOUR PATIENCE WHILST THE PROBLEM WAS SORTED.

Great website full of useful information. Very helpfull knowledgeable staff. Execellent price. Firebricks were well packaged and deliverd quickly. This will be the first place I look for any future purchases.
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Ian B*****y (from Shrewsbury on 07 December 2022)
Fantastic service Great customer service. Certainly use again.
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Michael R*****l (from Carnforth on 06 December 2022)
Staff over phone have always been very helpful and sorted me out on more than one occasion Great to get products that are fit for purpose Thank you
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fireparts.com client (from Newark on 03 December 2022)
Excellent service and great support when we were given the incorrect model information for our stove (not by you!) and ordered the wrong fire bricks. Lynne deserves a medal for her kindness and patience and her timely updates in both emails and calls was greatly appreciated.
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Emma O*****n (from Leighton Buzzard on 03 December 2022)
Quick delivery, no problems
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Martin C*****k (from Dumfries on 03 December 2022)
Speedy and helpful after sales support to sort out an order issue. Couldn't fault service provided.
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fireparts.com client (from Larne on 27 November 2022)

After discussion and initial unsuited grate purchase, this bottom grate fits fireplace well. Thank you to Lynne & Phil for helpful communications .

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Stephen ***** (from GALASHIELS on 27 November 2022)
Reply from fireparts.com admin

If ordering online and unsure the part is correct, Customers can select 'PAY LATER' at checkout, NO payment will be taken and we will then contact you to check the part/order.  If a part is ordered incorrectly, we will always work to provide the easiest and quickest route to help you get the correct one!! (or offer a full product refund).  Please let us know if you wih to return your part within 14 days.

Delighted with the Firepart team. They were helpful in deciding which fire I needed and dispatched on time and arrived before forecast date. Thank you.
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Peter E*****n (from Carnforth on 27 November 2022)
Very good service,parts promptly dispatched, great people to deal with,excellent company!thanks so much.
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John J*****n (from York on 26 November 2022)
Timely delivered quality packed
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Ian H*****n (from Northants on 26 November 2022)
Excellent service and well packaged!!
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Christine B*****h (from stourbridge on 26 November 2022)
Delivered promptly and the exact spare I needed even though my fireplace is years old now. Thank you.
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Adam S*****t (from Wrexham on 26 November 2022)
First rate service
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Fergus G*****r (from Keighley on 26 November 2022)
Very efficient & helpfull recommend you to every one order the 15th recieved on the 17th I have delivery bill to prove it
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Joseph P*****r (from Choppington on 26 November 2022)
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Elaine ***** (from Durham on 26 November 2022)
Brilliant service. Kept me informed all the way from point of order to arrival. Also great pricing. I think you. Regards David
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David N*****l (from Dereham on 26 November 2022)
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Michael T*****s (from Rotherham on 26 November 2022)
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Michael T*****s (from Rotherham on 26 November 2022)
Delivery received far faster than expected.
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Rees W*****s (from Pontypridd on 21 November 2022)
Very helpful and attentive.
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fireparts.com client (from Near MARKET DRAYTON on 21 November 2022)
Excellent service, from order to delivery.
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fireparts.com client (from SANDBACH on 20 November 2022)
Excellent service and products safely and well packed Thank you.
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fireparts.com client (from Iver on 19 November 2022)
excellent great advice & delivered quickly Thankyou
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Sharon W*****n (from Spilsby on 18 November 2022)
order arrived in good order and very quick service, many thanks, will certainly use you next time. B.C.
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Brian C*****e (from st margarets, dover on 18 November 2022)
Excellent product - easy ordering process- PayPal accepted - quick delivery
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Pauline L*****t (from on 18 November 2022)
Excellent service
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Lynda F*****r (from Sleaford on 17 November 2022)
A very quick service and delivery, Ver y professional I was extremely pleased
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Patricia ***** (from Yeovil on 16 November 2022)
Very fast delivery service, very user friendly Wed site.
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Robert D*****r (from dumfries on 16 November 2022)
Very good service, I phoned my order through the man on the line was very helpful and gave me lots of advice regarding fitting of the glass to my Parkray.
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Hilary D*****s (from haverfordwest on 16 November 2022)
Have used Fireparts.com many times and every time they have been very good. Not only with quick delivery but the website is very good and easy to use. Would recommend to anybody to source parts and will never go anywhere else.
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Sean C*****m (from cheltenham on 16 November 2022)
Good value
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James L*****n (from Durham on 16 November 2022)
Good communication, delivered on time and quick response to minor problem with order.
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Eric ***** (from Banchory on 16 November 2022)
Good communication. Very helpful Quick delivery. Good range of parts
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fireparts.com client (from Barton upon Humber on 16 November 2022)
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Heather W*****e (from Burgess Hill on 16 November 2022)
First class customer service. Polite, friendly and extremely quick response to enquiries.
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Claire Z*****e (from Lincolnshire on 16 November 2022)
Delivery and packaging great. Quick and easy ordering. Website very clear.
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Jillian ***** (from Cardigan on 16 November 2022)
Great communication. Quick and easy purchase. Fast delivery. Really pleased. Thank you
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Nicola G*****s (from Ammanford on 16 November 2022)
Delivery good , package good no damage. Excellent service.
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Ralph T*****d (from peterlee on 16 November 2022)
Excellent and efficient service. Very friendly to deal with. Recommended.
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fireparts.com client (from Leiston on 16 November 2022)
5. EXCELLENT
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fireparts.com client (from Ashford on 16 November 2022)
The fire bricks were despatched quickly and very well packaged. Phone assistance was also very supportive and helpful. Would use fireparts again.
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Martin S*****p (from Littlehampton on 16 November 2022)
Excellent service. 1st class very easy and simple to order
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fireparts.com client (from Northwich on 16 November 2022)
Excellent. Good range of stock and prompt service. Hi ghly recommended.
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P A*****a (from Cornwall on 16 November 2022)
Excellent service as always. Very efficient on the phone after I had a problem online with my card.
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Jacqui ***** (from lanchester on 16 November 2022)
Very easy site to navigate. We were kept advised when it was arriving.
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Frances J*****n (from Luton on 02 November 2022)
Excellent service
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David M*****d (from Richmond on 01 November 2022)
Excellent overall service, would definitely use again
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fireparts.com client (from Kimberley on 26 October 2022)
Quick delivery. Easy to use website.
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Herbert H*****g (from Winslow on 25 October 2022)
Excellent service, quick delvery, what more can you ask for?
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Neil L*****k (from WHITENESS on 24 October 2022)
First class service all round, pleasure to deal with Thank you.
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Michael S*****s (from Nottingham on 24 October 2022)
Easy to order, good value for money and arrived promptly and safely.
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fireparts.com client (from Coventry on 24 October 2022)
its good that theres s a company like your selves still providing items and spares for parkray fires
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Stephen H*****s (from newport on 24 October 2022)
fast delivery, great itemsgood glass
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John T*****n (from Bishop Auckland on 24 October 2022)
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Dale B*****r (from Solihull on 24 October 2022)
A reasonable price, and fitted well.
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Stephen G*****r (from Reading on 24 October 2022)
First class service and very helpful staff.
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Bill S*****n (from Maybole on 24 October 2022)
Unable to complete the order online but a call to the Fireparts team found that Lynne was able to do it for me, arrange a BACs payment and have the part with me two days later. I found the company friendly, efficient and for the part I wanted cheaper than its competitors. Genuinely thank you so much we were able to use the range again just as the cold weather descended.
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Christopher C*****y (from Cullompton on 24 October 2022)
Very good and efficient service
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fireparts.com client (from Abertillery on 24 October 2022)
Incredibly helpful & efficient customer service. A small mix up with delivery (no fault of Fireparts) was quickly and efficiently solved with a very agreeable outcome. Would highly recommend & definitely use the company again.
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fireparts.com client (from Torpoint on 24 October 2022)
A great service from fire parts
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Bernard G*****n (from Dublin on 24 October 2022)
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Diane L*****t (from Loughborough on 24 October 2022)
Good communication. Informed me of the delay (4weeks) in getting the part. That's appreciated.
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Don F*****e (from Burrelton on 24 October 2022)
Fast turnaround, order delivered in good time.
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Clive M*****o (from reading on 24 October 2022)
Brilliant service, kept informed. This is the 3rd time I’ve used this company for parts and they’ve always fulfilled my orders or any queries that I had.
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Adrian F*****r (from Coleraine on 24 October 2022)

Excellent customer service, unfortunately the delivery was not on time.

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Godfrey T*****p (from Southampton on 24 October 2022)
Reply from fireparts.com admin

Thank you for your feedback to which we have spoken... you were very understanding of the delay, so thank you again for this.  Whilst we had initial issues locating your parcel via the Couriers tracking link, we dispatched another to you ASAP. Very occassionaly we may see a Customers order delayed, should this every happen we will always do everything possible to ensure we correct the situation as quickly as possible.  Thank you again for your understanding and apologies for the delay.

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Ian M*****n (from colwall on 24 October 2022)
Good quick service 5
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fireparts.com client (from PONTYCLUN on 24 October 2022)
Great service, quick delivery
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Simon T*****g (from Grantham on 24 October 2022)
Great efficient service thank you.
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Marie N*****e (from Gort on 09 October 2022)
Very good service, easy to order & quick delivery.
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Tracy F*****t (from Dereham on 08 October 2022)
A great fast service. Items were packed fantasticly as though they were made of glass. Kind regards,Willia m Chaplow
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William C*****w (from southport on 08 October 2022)
Excellent service
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Sarah R*****s (from Southwold on 08 October 2022)
From my initial email enquiry to receiving my baffle plate for my Herald 5 inset stove I had excellent service and a quick delivery to Northern Ireland which I truly appreciated.
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Elizabeth S*****t (from Magherafelt on 08 October 2022)

I mistakenly ordered shorter fire bars than my grate requires, but that’s my problem! I thought the illustration was truncated - doh! They were just as spares, so no harm done.

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fireparts.com client (from kingholm quay on 05 October 2022)
Reply from fireparts.com admin

Since receiving your feedback, we have made contact with you.  Customers do sometimes order incorrect products, we will always refund or swap (if in stock) the incorrect item ordered.  We ask that you return this within 14 days of the order date.  We have sent you details of where to return the bars to for a FULL product refund, or we will send out the correct bars for you.  Just let us know which you would prefer.  Thank you for your feedback.

As all my previous orders, I was kept informed of progress at each step with the items arriving in a timely manner at a reasonable price.
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Edward S*****r (from Salisbury on 05 October 2022)
Everything i ordered fitted perfectly.good service and good quality parts.i will use you again kind regards peter.
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Peter M*****n (from BIGGER on 05 October 2022)
Great service as usual, have dealt with this company before and they never let you down.
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Shaun F*****n (from Alfreton on 05 October 2022)
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Sid T*****y (from tamworth on 05 October 2022)
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Raymond W*****t (from Bangor on 05 October 2022)
Very helpful with all aspects of my purchase.
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fireparts.com client (from morden on 05 October 2022)
Very quick, helpful and efficient.
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Graham ***** (from Peel on 05 October 2022)
Amazing and very friendly service
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Dean W*****s (from boldarog on 05 October 2022)
Excellent
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Madeline B*****s (from Harrogate on 05 October 2022)

I have received a very good service from Lynne at Fireparts. There was a delay in dispatching my items from Hunter stoves however Lynn was on it straight away. Continually chasing them with phone calls and also offering me a refund for the delayed delivery charge. Thank you for your persistence with Hunters as if I had dealt with someone less committed I would have just ended up with a full refund. Now my Hunter Stove looks amazing and it’s warm and toasty in my living room. Thank you soooooo much

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Erika W*****e (from Dudley on 05 October 2022)
Quick delivery, thanks!
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Trevor B*****h (from lyndhurst on 05 October 2022)
Fantastic Service & very quick delivery
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Dawn R*****d (from Nottingham on 27 September 2022)
Excellent service as always
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fireparts.com client (from padiham on 26 September 2022)
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Sid T*****y (from tamworth on 25 September 2022)
excellent service thank you
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Patrick W*****w (from barton under needwood on 25 September 2022)
Placed order over telephone with no problem. Goods were delivered next day well ahead of predicted delivery date. Most impressed. Thank you.
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fireparts.com client (from northend on 25 September 2022)
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John G*****n (from Bangor on 24 September 2022)
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Elizabeth S*****d (from NEATH on 24 September 2022)
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fireparts.com client (from Bradley, Stafford on 24 September 2022)
Excellent service, arrived quickly and very well packaged.
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David K*****e (from Waldringfield on 24 September 2022)
Quick and efficient service
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Yvonne W*****d (from PEMBROKE on 24 September 2022)
Very good communications quick delivery, prices are what they are.would buy again.
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David W*****n (from masham, nr ripon on 24 September 2022)
Good service thank you.
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Michael B*****m (from Stevenage on 24 September 2022)
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John ***** (from Liverpool on 24 September 2022)
Service was quick & the parts were delivered promptly
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Nj P*****i (from Chesterfield on 24 September 2022)

Excellent service from Fireparts.com Placed my order Monday delivered Friday same week.I am recommending Fireparts.com without hesitation.Tha nkyou will keep you on file for further needs.

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fireparts.com client (from BURNLEY on 11 September 2022)
Reply from fireparts.com admin

Lovely feedback, thank you.  Just to say, although we quote on our website (at the moment) 3 - 5 working days delivery, this is more of a safety net, just in case their are some delays within the transport network. The majority of our customers should receive orders within 2 or 3 days from placing it. I do appreciate that you are pleased with the delivery, but it isn't what we are striving to achieve. We are however expecting this year, winter 2022 to be an exceptionally busy year and it is likely that delivery times may increase slightly by a day or two (maximum), so we do urge our Customers to order as quickly as possible, ahead of time, to help with industry demand over the busy period ahead. I have sent your feedback to the Dispatch Personel. Thank you again for taking time to feedback to us.

The service from yourselves was great the packing of the product was poor the box was damaged and the seal to go round the glass was all screwed up inside the box. Thankfully the glass survived.

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Sue Y*****s (from manchester on 10 September 2022)
Reply from fireparts.com admin

Thank you for this valuable feedback, we have of course spoken. I am pleased that the rope and glass were not damaged.  It appears as though the parcels journey to you may not have been the smoothest!  We have sent feedback to the courier and our Warehouse Personnel.  We have in the past receive feedback from some customers whom were not happy with regard to the amount of packing used, we have listened to them and reduced packaging slightly and it seems as though the balance may be right now (based on the products inside the parcel arriving undamaged).  Many thanks again for your feedback, we really appreciate it.

Excellent service, even though I made a mistake in the ordering, the staff sorted it with no trouble at all.
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Audrey D*****n (from holmfirth on 10 September 2022)
Great service, quick delivery and good prices - what more could you ask for?
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fireparts.com client (from skipton on 10 September 2022)
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fireparts.com client (from Salisbury on 10 September 2022)
Very efficient. Qu ick delivery
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Kevin B*****y (from Wolverhampton on 05 September 2022)
arrived quickly and well wrapped
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Richard G*****h (from ashington on 05 September 2022)
5
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Jean T*****n (from carnforth on 05 September 2022)
Speedy delivery and extremely well packaged so my fibreboard was not damaged in transit - thank you!
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Peter O*****e (from Stoke on Trent on 05 September 2022)
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David M*****n (from LEEK on 01 September 2022)
Quick delivery, very satisfied
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Mike P*****t (from southampton on 31 August 2022)
Very friendly helpful on the phone. Delivery all the way to Orkney following day.
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Stuart B*****t (from Kirkwall on 31 August 2022)
Very good to have this service available. We have now replaced firebars twice through the company over a number of years. Excellent service and especially delivery. Would certainly recommend the company.
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Ron E*****s (from Kinghorn on 29 August 2022)
Order arrived very quickly, was very well packed and was exactly what was required
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fireparts.com client (from oxford oxon on 24 August 2022)
I have purchased from Fireparts before and their service has always been excellent, both Lynn and Phil know their products and have always given me sound advice. The prices are always good value, I would highly recommend buying from Fireparts, I even received my order the following day, keep up the good work and buy with confidence.
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Russell J*****s (from dunton on 23 August 2022)
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Robert L*****s (from pembroke on 23 August 2022)
Secure and super quick delivery
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David S*****n (from blackpool on 16 August 2022)
A pleasure to deal with - many thanks
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Jane B*****y (from stamford bridge, york on 15 August 2022)

Excellent service from Lynn. Parts ordered on Tuesday and delivered to Northern Ireland on the following Thursday. Have dealt with fireparts 5 times and no complaints. Highly recommended.

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John T*****r (from Banbridge on 13 August 2022)
Easy to order and quick despatch, I got it the next day. Very pleased all round
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fireparts.com client (from RINGWOOD on 13 August 2022)
Fast delivery. No problems.
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fireparts.com client (from mansfield on 01 August 2022)
Pleased with the items received quickly and the website is very easy to read and structured properly.
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fireparts.com client (from caerphilly on 29 July 2022)
Excellent service from start to finish. Couldn't ask for better. First Class. Thank You.
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Sarah ***** (from shotts on 26 July 2022)
Excellent service parts delivered early and we’ll wrapped no complaints thank you
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fireparts.com client (from loanhead on 26 July 2022)
Highly recommended
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Graham ***** (from hinckley on 08 July 2022)
Excellent delivery service! The bricks arrived on Saturday 25th - only ordered on 24th! Excellent packaging too. Many thanks again for top quality service from Fireparts.com, - yet again!
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Duncan M*****w (from cheltenham on 05 July 2022)
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Paul B*****e (from ringwood on 05 July 2022)
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Pat M*****y (from mullingar co/ westmeath on 05 July 2022)
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Pat M*****y (from mullingar co/ westmeath on 05 July 2022)
Great service & fast delivery
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Lorraine ***** (from northwich on 05 July 2022)
Great service as usual, part arrived earlier than expected and being glass for the fire door it was well packaged. Will definitely be back.
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fireparts.com client (from dumfriesshire on 05 July 2022)
Excellent quality and delivered next day
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Stephen H*****n (from atherstone on 19 June 2022)
Items delivered quickly and well packed
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fireparts.com client (from ripon on 11 June 2022)
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David C*****r (from maldon essex on 10 June 2022)
Excellent delivery, fitted perfectly, highly recommended
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Simon S*****d (from bognor regis on 03 June 2022)
ordered on friday and it was delivered by the next monday, fine.
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fireparts.com client (from alton on 31 May 2022)
Easy to navigate site, extremely prompt delivery, value for money and the best packaged parcel I have ever head. Whats not to like !
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Brendan C*****s (from helensburgh on 31 May 2022)
Great service, recommended
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Peter T*****s (from Llandysul on 31 May 2022)
Beautifully securely wrapped and delivered on time. Both items are well made and should last several years.
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Barry F*****h (from Crowcombe on 28 May 2022)
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William B*****e (from dumbarton on 22 May 2022)
Very quick service and a good website easy to use and items spot on
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Steve W*****r (from dunkeswell, honiton on 21 May 2022)

Your service was excellent but you must do something about transport costs. Nairn is not in the back and beyond. It is well served by Road, rail and air. I would have been happy for the fire brick to come by a cheaper means even if it meant a longer delivery time.

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Donald J*****k (from nairn on 21 May 2022)
Reply from fireparts.com admin

Thank you for your feedback, we are aware that the rates to Scotland are higher and I wish there was something we could do for our Scottish friends. Your area code is classed as Highlands rates.  Fireparts.com do actually pay more for the postage, we fund some of it from the profit of the items sold, we do this to try reduce prices, however, I appreciate they are much higher than UK mainland.  We will endeavour and keep searching to find a solution to help lower the postage rate.

UPDATE: AUG 2022: We have negotiated a better rate with our suppliers of the courier service for Scottish Highlands, we have also agreed to contribute towards the costs.  The new rate is now £13.50 + Vat.  We are trialing this during winter 2022.and will review again after the trial period.

Easy to use site with good information. Very speedy delivery.Overa ll thumbs up!
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Peter P*****n (from bury st edmunds on 21 May 2022)
Due to a technical problem with my tablet I was unable to order online.Not a problem got on the phone and ordered my items without an issue.The staff were very helpful and told me I would receive my order in a few days,imagine my surprise when I took delivery within 24hours!The firebricks are quite fragile,they were very well packed,wrapped in large bubble wrap and on a bed of shredded cardboard,very safe.I am pleased with every aspect of my order.
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fireparts.com client (from newport on 20 May 2022)
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Amanda ***** (from stoke on trent staffs on 16 May 2022)
Good service prompt delivery
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Nicola R*****s (from Bridgwater on 15 May 2022)
Good and quick thanks
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Dave B*****t (from shipley on 15 May 2022)
Prompt accurate service -as with previous orders.
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Mike M*****r (from huntingdon on 15 May 2022)
item as described fast delivery thanks
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Paul S*****n (from darlington on 15 May 2022)
Excellent service , prompt response to emails . Very helpful.  The fire bricks arrived in good condition and arrived within a couple of days.  My only criticism would be the excessive packaging on the 2 litre fire cement and the additional carriage charge for that small item.  Overall I would recommend the company.
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fireparts.com client (from lymm on 15 May 2022)
Reply from fireparts.com admin

Thank you for your feedback, the Baxi Brick Set is boxed tightly together and is at the couriers weight limit for one parcel.  Any additional items within the order need to go within a second parcel. 

We note your comments about the excessive packaging.  We do have an excellent record for delivering items safely and undamaged to our customers, however, this has to be balanced against the quantity of packaging we use, to achieve a balance between safe delivery and cost to the environment.  I have passed on your comments to the Warehouse Manager to review whether we need to use so much packaging for small, relatively non breakable items.  Many thanks for your feedback.

great service and price fast delivery will use again
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Mark T*****r (from wisbech on 04 May 2022)
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Brian C*****e (from st margarets, dover on 04 May 2022)
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Julia ***** (from fareham on 02 May 2022)
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Arthur J*****n (from warrington on 02 May 2022)
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