Thank you for the ashpans - they are brilliant. They arrived on Thursday 2nd - how very speedy is that! However, at 80 years old, I do not know what PDF format means! The plastic bag attached to the parcel was open with just a credit size card inside - is this the invoice and how do I read it? It looks like a business card to me. Sorry for being such a pain! +++++++++FIREPARTS RESPONSE ++++++++++++ Bless, you are doing very well at the age of 80 on the internet!!! PDF is a file format, the attached file to the email I sent was the invoice for the purchase. I have sent you an invoice in the post instead and it should be with you by Tuesday. The credit card is a fridge magnet (you can put it on your fridge, or anything steel that a magnet will stick to) we put these in all our parcels so you don't loose our contact details!! Thanks Fireparts.com

J*****e (Hampshire)

Helpful pre-sales advice and swift delivery with ample packaging. We are enjoying our open fire again!

P*****l Jessop

quick courteous service thank you

C*****C Jakeman

All of the parts were delivered, OK, The parts were the correct ones and we have finally got them installed. Great fire now in time for Xmas.

R*****t Punter

Thank so much for the fast delivery of the items ordered many thanks

J*****n Walsh

First class service as usual, thank you.

R*****d Simms