We found Lynne to be very helpful, informative and polite when dealing with our order and the only one problem we had was dealt with most efficiently, so thank you very much for a pleasant transaction.

D*****s Caldwell

Very helpful and knowledgeable. Pleased to have found a product for our old fire and heating system.

M*****k Brown

The glass arrived sooner than expected and was well protected in a clever cardboard case lined with bubblewrap.

Just a sheet of glass, really, but it was the right dimensions to fit the slot nicely. It seemed very expensive for a rectangular pane of glass but I guess it’s a special heat-resistant type. I will be more careful closing the door against the sharp corners of logs as I don’t want to be buying too many of these.

M*****k Stickland

Was very pleased with your service thank you

A*****a Pringle

All of the parts were delivered, OK, The parts were the correct ones and we have finally got them installed. Great fire now in time for Xmas.

R*****t Punter

Slight blip when my first order arrived. The courier had clearly dropped it somewhere between despatch and delivery, the box was split and one of the firebricks shattered. All was redeemed, however. A replacement part arrived two days later. Good service, good response to a problem.

Good quality item at a decent price.

D*****d Edwards