Thank you for the ashpans - they are brilliant. They arrived on Thursday 2nd - how very speedy is that! However, at 80 years old, I do not know what PDF format means! The plastic bag attached to the parcel was open with just a credit size card inside - is this the invoice and how do I read it? It looks like a business card to me. Sorry for being such a pain! +++++++++FIREPARTS RESPONSE ++++++++++++ Bless, you are doing very well at the age of 80 on the internet!!! PDF is a file format, the attached file to the email I sent was the invoice for the purchase. I have sent you an invoice in the post instead and it should be with you by Tuesday. The credit card is a fridge magnet (you can put it on your fridge, or anything steel that a magnet will stick to) we put these in all our parcels so you don't loose our contact details!! Thanks Fireparts.com

J*****e (Hampshire)

Great service , communication and product. Excellent customer rapport. Thank you

J*****n Orwin

A*****r Benfield

Very quick service. Can not fault it in any way.

N*****l Sweetman

Good service - delivered promptly.

L*****a Musgrove

Excellent service, item arrived the next day, a day earlier than expected.

Not the right part for our fire as that was now obsolete, but a good match and does the job well... first class service all round

S*****t Tunstall