Delivery was swift and the parts were as ordered. However the riddling/ operating tool is rubbish compared to the one it's replacing.

This steel replacement seems like a good idea as it's less brittle (and presumably much cheaper to fabricate) than the cast iron original which snapped when a log dropped on it! But it's so much thinner at the non-spanner end that it's useless for picking up the ashpan - so much so that to describe it as a "lifting tool" is misleading. I've tried calling a couple of times to explain but the office is closed. I would however welcome a response.

C*****e Wallbanks

Easy to order and rapid delivery

Fitted very well into my stove. Good quality

D*****d Beeson

Great service and price. Friendly and helpful staff (Lynne)

C*****e Ascott

We were able to talk to a ‘real’ person about what we wanted. She was helpful and friendly. The fire came when it was supposed to, had clear fitting instruction, is good quality and looks good. Very positive experience. Thank you.

Good quality. With clear fitting instructions. It looks good and does the job.

A*****n Knowles

Excellent service as always. Very efficient on the phone after I had a problem online with my card.

Good quality

J*****i

Brilliant service! Arrived within a couple of days. We'll packed and communication was also excellent. Highly recommend.

J*****e Latham