I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

P*****k Magennis

Well packed items and good delivery time.

Easy to work with

C*****l Green

Received a courtesy call to advise of potential delay as product had to be ordered from manufacturer. Received a txt on the day of delivery (just a few days later) advising of time slot. Product was well packaged and delivered on time. Very happy with the service provided.

N*****s Greaves

Excellent service, very helpful helping me identify the model of my fire so I could order the correct parts. Very fast delivery and excellent value for money. Thanks!

Good quality and fits perfectly, thanks!

J*****e Pattinson

Good service

Good product , fits perfect

S*****n Reid

Fireparts are refreshingly good at replying to emails. That helped sort out a wrong delivery from their supplier (no fault of Fireparts’) - so hassle was minimised.

A minor improvement would be an instruction sheet just to show which way round it should be installed as it could be either of the two possibles. But it’s easy to work out.

T*****m Donaldson