Order arrived yesterday by DPD, fitted this morning. The delay was entirely weather related, yesterday was the first day we were accessable this year due to 50cm level snow.

CW50iB throat plate as expected. Experience suggests it will warp, split and need replacing within 3 years as has been the case for 35 years. Stove otherwise performs perfectly.

J*****s Calder

Ok

J*****n Breislin

Phil and Lynne ,were so helpful helping sort out what bricks and grate bars I needed , I can’t thank them enough ,and the delivery of the products I ordered was second to none, I ordered wednesday, paid ,thursday and arrived Saturday absolutely amazing thank you both so much for all your help and understanding .

T*****h Riggott

Great prices and almost everything in stock that I needed. The one item that was not in stock caused the whole order to be 'forgotten' about till I rang to ask why I hadn't received it.

P*****l Baker

Speedy and helpful service as always. Recommended.

R*****d Schofield

I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

Although my Baxi is a Burn-all internal ash pan, for which this should be the right length, it does not fit my fire. Looking at other sites online there are three lengths of rod . Lift out Ashpan Rod 355mm, Outside Ashpan Rod 270mm, Rotary Ashpan Rod 235mm - so this 355 should be the right size but I need the 270mm one. I contacted the company to explain this, and have yet to have a reply

P*****k Magennis