I've bought several products over the years from Fireparts and the service and advice is always excellent. Plus, you actually get to speak to real people not an AI chat bottle. Excellent!

When the grate arrived I wasn't sure it was the correct one because it was slightly different from the one it was replacing. However, it fit perfectly and is performing well. If anything I prefer it to the old one.

G*****f Pearson

A*****a

I had ordered the wrong product in error . This was dpotted prior to dispatch. Your lovely staff mrmber called snd corrected this for me . Brilliant customer service. Thank you

L*****a Nield

J*****s Kilburn

5 star

K*****h Herring

The personal service I received from Lynne is second to none. Living where I do in a relatively remote area of the Highlands of Scotland, I am forced to conduct alot of my shopping and business online. As such, I am able to objectively comment on the service I receive from each company I deal with. Lynne was able to give a personal touch to the purchases I made with prompt responses to each enquiry. I'm sure there are are others in the Fireparts.com team that have had a part in completing my orders, but Lynne stood out as someone who appeared to have her 'finger on the pulse' - and did not give the customer (me) the feeling that I was asking too much of them to complete my enquiry. I have now completed repairs to two stoves with the parts obtained from Fireparts.com. This will be my first port of call should I need anything further to repair or maintain these stove in the future.

Parts fitted perfectly and the castings were clean, free from flash and despatched promptly.

S*****t Mackellaig