Contact Us .....

PHONE HELPLINE: 01827 713322

(SEE BELOW FOR XMAS HOURS)

 

MON - FRI 10am - 2pm (4 hrs per day)

All other times a 24 hour information to help with placing an order)
 

Orders & Emails are processed DAILY

Ask us a QUESTION via our CONTACT FORM. - Receive a reply within 24 WORKING hours

 

Internet Orders are processed 5 days a week.  If we have a question about your order we will call or email you. Please ensure you register the best contact details on your order and select PAYLATER at CHECKOUT.

 

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XMAS HOURS

Closed: Wednesday18th Dec @ 2pm

Open: Mon 6th Jan @ 10am

 

Emails responded to periodically, over Xmas period

 

Wishing all our Customers a Merry Xmas & Happy New year - Thank you so much for your business & support, we really appreciate it!!!

 

 

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Unsure which Parts to Order?

You can also contact us via our web form - click below button.

QUESTION: WHY DO FIREPARTS.COM OPERATE A PART-TIME TELEPHONE HELPLINE?

ANSWER: To man a telephone line for 8 hours per day is an expensive cost to any business, however, to have NO human contact we feel is not reaching out to those customers who prefer this contact channel.  We are a small family business with orders being processed via the internet, 5 days per week (7 days during peak periods).  We use our 'non telephone extra time' to ensure: emails are answered, orders are processed efficiently and generally try (and mostly achieve) not being a 'standard internet service' where there is little or no return communications.

We understand, when you have ordered your part, you want it ASAP!! - Periodically we may close our phone lines in busy Winter periods to ensure our 'behind the scenes' work (including dispatch) are running efficiently.  In the Spring / Summer we open THREE Days per week, this resource time is then focused on checking prices, uploading new parts to the internet.