Phil and Lynne ,were so helpful helping sort out what bricks and grate bars I needed , I can’t thank them enough ,and the delivery of the products I ordered was second to none, I ordered wednesday, paid ,thursday and arrived Saturday absolutely amazing thank you both so much for all your help and understanding .

T*****h Riggott

I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

Although my Baxi is a Burn-all internal ash pan, for which this should be the right length, it does not fit my fire. Looking at other sites online there are three lengths of rod . Lift out Ashpan Rod 355mm, Outside Ashpan Rod 270mm, Rotary Ashpan Rod 235mm - so this 355 should be the right size but I need the 270mm one. I contacted the company to explain this, and have yet to have a reply

P*****k Magennis

Service was excellent. However, the packaging of the items was less so, HHR08008 was missing from the dlivery as a result of the package ends being closed with simple parcel tape - the product has burst through this during transit. Fireparts are dealing with this, again excellent service

K*****h Drayton

Excellent service on all aspects from initial order to sorting problems to final delivery Many thanks DPD driver excellent to

N*****n

This company tried, they said to leave the items at the address twice. Left no calling card, maybe because of Covid, but they had the mobile no for this order. Eventually after returning item to Warehouse it was eventually delivered on the 28/01/2021 having been ordered on the 13/01/2021. Maybe DPD should be investigated?? Lynne the customer care staff was excellent tracking the product, thank her very much.

G*****f Singleton

A reasonable price, and fitted well.

S*****n Goodyear