Delivery was swift and the parts were as ordered. However the riddling/ operating tool is rubbish compared to the one it's replacing.

This steel replacement seems like a good idea as it's less brittle (and presumably much cheaper to fabricate) than the cast iron original which snapped when a log dropped on it! But it's so much thinner at the non-spanner end that it's useless for picking up the ashpan - so much so that to describe it as a "lifting tool" is misleading. I've tried calling a couple of times to explain but the office is closed. I would however welcome a response.

C*****e Wallbanks

5

5

C*****g Pratt

5

5

D*****d White

Excellent service my parents are in there 80s and had smashed the front glass on there old fire and is hard to get parts for it these days and I came across this website who had a picture of there fire on the website and I managed to find the glass part and ordered it,it arrived in excellent condition and arrived earlier than expected so thanks very much and will be using them again

Product was excellent condition will all the kit to fit it definitely buy again from your company

M*****n

Great Service, item arrived on time, will definitely order again.

The part was as described and well packaged

P*****l Balshaw

Service was very quick parts arrived before due date parts were all correct sizes , site was easy to use

Did not use the as the old one was still in good condition, will keep for latter use

C*****n Moffat