Thank you for the ashpans - they are brilliant. They arrived on Thursday 2nd - how very speedy is that! However, at 80 years old, I do not know what PDF format means! The plastic bag attached to the parcel was open with just a credit size card inside - is this the invoice and how do I read it? It looks like a business card to me. Sorry for being such a pain! +++++++++FIREPARTS RESPONSE ++++++++++++ Bless, you are doing very well at the age of 80 on the internet!!! PDF is a file format, the attached file to the email I sent was the invoice for the purchase. I have sent you an invoice in the post instead and it should be with you by Tuesday. The credit card is a fridge magnet (you can put it on your fridge, or anything steel that a magnet will stick to) we put these in all our parcels so you don't loose our contact details!! Thanks Fireparts.com

J*****e (Hampshire)

G*****n Hayden

Great service, very quick delivery even over Christmas break. I also entered incorrect delivery address when ordering, but was quickly updated when I emailed support.

G*****f Owens

Very helpful lady on phone 1st class service its great to get someone on the end of phone that is so efficient 10 out of 10 for customer service

A*****n Walker

Quick service

J*****n Armstrong

Excellent service, will be very happy to use again and recommend, makes such a nice change nowadays.

R*****t Armour-chelu