Made an enquiry regarding the order. The stove that I required parts for was purchased in 2011, which mean't that the door glass dimensions were different to what I required. I left a comment, as requested on the part information sheet. Still feeling uncomfortable with the order showing the earlier dimensions, I e-mailed Fireparts quoting the order number and my concerns. In all credit, I had a prompt reply to say they had noted my concern and that the order was being processed and checks being made to ensure the correct part was being sent out. Excellent service!

Exactly as ordered. Very pleased!

J*****n Evans

Lynne was very helpful and ensured that we ordered the correct parts for our fire.

Most helpful staff asking for pictures to ensure we ordered the correct part.

P*****r Young

On-line web site easy to use, parts arrived on time, Items well packed, great service.

L*****s Galliers

Fast delivery very pleased, nice to trade with you many thanks.

Perfect fit.

J*****n Bowyer

Product was great fit straight into my fire with no problems, ordering was very easy and delivery was prompt , many thanks for your service

Great product fit fire perfect

A*****n

Thank you – it’s been a pleasure to order from you; I am so impressed by your helpful customer service and also the discount offered on a large order. I will definitely be recommending you, and you will be the first port of call for any wood burning stove spares when I need them

M*****e (Northampton)