very pleased with the response to the order and quick delivery to N Ireland product not fitted yet so have no comments on installation difficaulty. Instructions were not delivered with order but found then on the web. thanks

M*****s Dann

Parts ordered were as per described. Only one niggle was that I agreed to wait until parts ordered were in stock and would be delivered. I was not informed of the parts shipping details and as a result, it was just luck that I happened to be at home when they arrived (out of the blue).

Parts ordered were as described and were correct to dimensions

K*****h Milne

Great service, live in Northern Scotland and stove glass broke, panic our main source of heat in the winter, called Fireparts.com spoke to a very nice lady who sorted it out for me and said it would be in the post today, expected to wait a couple of days but it arrived next day, well packed, fitted in 20 minutes and stove back on. Thanks great service will be first place I call if I need anything.

Perfect product as described

E*****d Durkin

Excellent

Unfortunately this didn't fit and had to be returned.

G*****l Caton

DPD delivery service advised that the delivery would be made on one day, but there was no further contact. Then, on the next day, advised an inconvenient/unsuitable delivery time with no means of advising inconvenient or to propose alternative time. After advising a location for delivery, DPD failed to leave the parcal either on that day. This meant that we had to visit a "drop off point" to collect goods. Consider this could have been better and not particularly helpful customer service.

M*****n King

Well wrapped, speedily delivered

As expected

B*****y Nisbet