I needed to replace a damaged log retainer/deepening bar, ash box and grate in a 60+ fireplace. I hadn’t a clue which parts, make or model I needed. I was guided extremely efficiently by Lynne from orders. All my many questions and queries were answered promptly and as a resulted I purchased all the required parts. These were delivered within a couple of days and all were correct and fitted perfectly. Nothing was too much trouble for Lynne and I couldn’t have completed this purchase without her expertise and endless patience with my many queries and questions.
Perfect fit
P*****a Robshaw
Very pleased with the service under difficult circumstances right now. I was kept up to date with everything and Phil was especially helpful deleting an order that I created in error and advising when the order might be received. Thanks very much
This is not as deep as I was expecting but as I inherited the fire with no bar whatsoever I was not too sure what to expect. Probably should have read the measurements! Anyway, it finishes the grate off I guess but not sure it will hold large logs back!!
F*****k Gates
Excellent friendly service and delivery. Not yet opened and fitted until fire is serviced. Thankyou ????
Not yet fitted until fire is serviced.
A*****e Spencer
Good service thank you.
M*****l Bloom
From start to finish everything went so smoothly. The company staff could not be more helpful. They sorted the items from my photos, sent me photos and links to there website. Paid via paypal and the order was processed and posted the same day. The parts arrived in 48 hrs. Could not ask for more from a genuine company who look after their customers speedily. Well done all of you. I`m very impressed.
Absolutely perfect fit - just slipped right in
L*****d Birkett
Excellent. I emailed about an enquiry and you got back to me straight away so thank you!
T*****s Kirk