Customer feedback

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Lynne was very helpful and ensured that we ordered the correct parts for our fire.

Most helpful staff asking for pictures to ensure we ordered the correct part.
P*****r Young
lot back ground noise while on telephone

10/10
G*****y Smith
From start to finish everything went so smoothly. The company staff could not be more helpful. They sorted the items from my photos, sent me photos and links to there website. Paid via paypal and the order was processed and posted the same day. The parts arrived in 48 hrs. Could not ask for more from a genuine company who look after their customers speedily. Well done all of you. I`m very impressed.

Absolutely perfect fit - just slipped right in
L*****d Birkett
First time I have ordered from this company and I would certainly recommend them. Very prompt despatch. Haven't fitted fire front yet but it is just what I wanted.

A*****e Rostock
Great service, quick delivery and good prices - what more could you ask for?

S*****n Green
Effortless order carried out. Friendly staff and quick delivery. Thank you

Great product. Easy to fit and usual excellent quality.
J*****n Berry

<HELP>

Stove & Parts Care | Help Information

Caring for your stove & maintaining it correctly will prolong the life of its components and thus make it more cost effective for you to heat your home.

We will add more information to these files as we receive questions from our customers.


 

HOW TO: Replace Solid Fuel Stove Glasses

How to replace a Solid Fuel Stove Glass (General Method)

How to replace a Parkray Chiltern or Cumbria Stove Glass

GENERAL INFORMATION: Get the Best from your Stove Parts

Petroleum Coke Burns Hotter and NOT cost effective - (burns parts sooner)

Regular Deashing will Extend the LIFE of your Grate | Firebar (and drastically reduce it, if you don't!)

STOVE IDENTIFICATION: 

Help IDENTIFYING Parkray Model

 

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