Customer feedback

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Excellent service, quick delivery

Excellent quality
G*****l Owens
DPD delivery service advised that the delivery would be made on one day, but there was no further contact. Then, on the next day, advised an inconvenient/unsuitable delivery time with no means of advising inconvenient or to propose alternative time. After advising a location for delivery, DPD failed to leave the parcal either on that day. This meant that we had to visit a "drop off point" to collect goods. Consider this could have been better and not particularly helpful customer service.

M*****n King
Fantastic piece of kit and a five star company to deal with. Very pleased.
C*****. Keeler
Great company to deal with, we have had wood burning stoves for over ten years and we only use Fireparts for spares.

Door rope, what else could I say. Be accurate with your cutting and liberal with the glue.
T*****y Willison
Excellent service. Exactly what was ordered, at a reasonable price, well packaged and promptly delivered. Couldn't ask for more.

Returned as mistaken order - refunded promptly
J*****o Trowsdale
Came on time, no breakages, correct items.

J*****s Ross

< STOVE TECHNICAL HELP >

Stove & Parts Care | Help Information

Caring for your stove & maintaining it correctly will prolong the life of its components and thus make it more cost effective for you to heat your home.

We will add more information to these files as we receive questions from our customers.


MOT / CHECK Your Stove Parts

IMPORTANT Parts to check on your Stove / Fire

HOW TO: Replace Solid Fuel Stove Glasses

How to replace a Solid Fuel Stove Glass (General Method)

How to replace a Parkray Chiltern or Cumbria Stove Glass

GENERAL INFORMATION: Get the Best from your Stove Parts

Petroleum Coke Burns Hotter and NOT cost effective - (burns parts sooner)

Regular Deashing will Extend the LIFE of your Grate | Firebar (and drastically reduce it, if you don't!)

STOVE IDENTIFICATION

Help IDENTIFYING (Older) Parkray Model's

IMPORTANT STOVE PARTS INFO (Technical)

Heat Proof Board 

Standard Stove and Log Burner Sealing Rope

 

 

 

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