Customer feedback

(out of - reviews)
See feedback
Easy to order , very helpful staff Fast delivery well packed . Thank you

Good quality fire part Very happy
A*****n Benson
prompt delivery. colour was not quite what i expected.

I*****n Johnson
Easy to order the part that I needed as I’d ordered one previously and was able to confirm the part number from my order history. It didn’t arrive as per my confirmation email but as soon as I chased it up via email it arrived promptly.

Fits perfectly, excellent quality and hopefully provides years of service.
K*****n Williams
Prompt and efficient service. Trouble free. Will continue to use your company.

K*****n Poole

M*****y Castle

Product is great. Only issue was the wrong part sent initially but this rectified immediately.
W*****m Locke

HELP Library >>>

Stove & Parts Care | Help Information

Caring for your stove & maintaining it correctly will prolong the life of its components and thus make it more cost effective for you to heat your home.

We will add more information to these files as we receive questions from our customers.


HOW TO: Replace Solid Fuel Stove Glasses

How to replace a Solid Fuel Stove Glass (General Method)

How to replace a Parkray Chiltern or Cumbria Stove Glass

GENERAL INFORMATION: Get the Best from your Stove Parts

Petroleum Coke Burns Hotter and NOT cost effective - (burns parts sooner)

Regular Deashing will Extend the LIFE of your Grate | Firebar (and drastically reduce it, if you don't!)


Help IDENTIFYING Parkray Model


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