Customer feedback

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Part wasnt in stock. Was emailed straight away to inform and could of had a refund or wait until stock came in. I waited and it turned up after Xmas. Sooner than i thought it would have. Fitted easily and now enjoying a slow burning stove.

Easy to fit.
J*****r Newman
Thank you for prompt service. I was amazed it arrived so quickly. It came as per instructions and well wrapped. The firebars were perfect, glass perfect and tape.

Right length to do the job. Perfect .
D*****e Josephine
Thank you for your excellent service and easy to use website with good descriptions.

C*****l Manning
All parts received quickly, and at a reasonable price. All work well. Would definitely order from you again.

All products of good quality.
R*****h Beaumont
First Class Service Parts arrived the following day

Well made product
T*****y Marsden
I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

P*****k Magennis
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Stove & Parts Care | Help Information

Caring for your stove & maintaining it correctly will prolong the life of its components and thus make it more cost effective for you to heat your home.

We will add more information to these files as we receive questions from our customers.

 

HOW TO: Replace Solid Fuel Stove Glasses

How to replace a Solid Fuel Stove Glass (General Method)

How to replace a Parkray Chiltern or Cumbria Stove Glass

GENERAL INFORMATION: Get the Best from your Stove Parts

Petroleum Coke Burns Hotter and NOT cost effective - (burns parts sooner)

Regular Deashing will Extend the LIFE of your Grate | Firebar (and drastically reduce it, if you don't!)

STOVE IDENTIFICATION: 

Help IDENTIFYING Parkray Model

 

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