Customer feedback

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Excellent service, Lynne was extremely helpful at sorting out my mistake

I wouldn’t go anywhere else for my fire products, always received first class service
A*****x Morrow
Good service, prompt delivery and the product was excellent

F*****e Bamforth
I am delighted with the replacement parts for my fire. They were exactly what I needed. They arrived very quickly after the order was placed. I cannot speak highly enough about the fantastic customer service. I couldn't have got the exact parts I needed without the assistance of Lynn. She was a fantastic help.

K*****n Ennis
Excellent service, will definitely use again and recommend you to my friends

Very good product and reasonably priced, thanks for a speedy delivery, thanks again
P*****t Cassidy
Very prompt delivery

Might need some fire brick adhesive
E*****h


Excellent service and product. Would have no problem using this company again. Well done. Very happy
M*****t Body
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HELP Library >>>

Stove & Parts Care | Help Information

Caring for your stove & maintaining it correctly will prolong the life of its components and thus make it more cost effective for you to heat your home.

We will add more information to these files as we receive questions from our customers.

 

HOW TO: Replace Solid Fuel Stove Glasses

How to replace a Solid Fuel Stove Glass (General Method)

How to replace a Parkray Chiltern or Cumbria Stove Glass

GENERAL INFORMATION: Get the Best from your Stove Parts

Petroleum Coke Burns Hotter and NOT cost effective - (burns parts sooner)

Regular Deashing will Extend the LIFE of your Grate | Firebar (and drastically reduce it, if you don't!)

STOVE IDENTIFICATION: 

Help IDENTIFYING Parkray Model

 

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