D*****y Kilday

Thank you for the ashpans - they are brilliant. They arrived on Thursday 2nd - how very speedy is that! However, at 80 years old, I do not know what PDF format means! The plastic bag attached to the parcel was open with just a credit size card inside - is this the invoice and how do I read it? It looks like a business card to me. Sorry for being such a pain! +++++++++FIREPARTS RESPONSE ++++++++++++ Bless, you are doing very well at the age of 80 on the internet!!! PDF is a file format, the attached file to the email I sent was the invoice for the purchase. I have sent you an invoice in the post instead and it should be with you by Tuesday. The credit card is a fridge magnet (you can put it on your fridge, or anything steel that a magnet will stick to) we put these in all our parcels so you don't loose our contact details!! Thanks Fireparts.com

J*****e (Hampshire)

It was a great experience to buy from a good, trustworthy British firm. I was given all the information clearly about the products that I was ordering. I even received a personal phone call giving me the results of research about a completely different product I had enquired about...wonderful personal service!!

D*****d Gow

Good service

Good product , no issues , just replaced the old damaged ones , easy job

S*****n Reid

I am delighted with the replacement parts for my fire. They were exactly what I needed. They arrived very quickly after the order was placed. I cannot speak highly enough about the fantastic customer service. I couldn't have got the exact parts I needed without the assistance of Lynn. She was a fantastic help.

K*****n Ennis

Very pleased with the new ashbox. Easy to order and prompt delivery.

Good, solid ashbox. Sturdier than one it replaced, which corroded through.

R*****r Hoyle