Amazingly good service all round, from checking the website to see what was available to the ordering process and finally to the speedy delivery. Only pity is that I am unlikely to need to order these again. Always just a bit hesitant dealing with an “independent” supplier but this was great, and I know that I got the best from a specialist supplier who obviously believes in service.

P*****r Rudd

I had ordered the wrong product in error . This was dpotted prior to dispatch. Your lovely staff mrmber called snd corrected this for me . Brilliant customer service. Thank you

Grest

L*****a Nield

All of the parts were delivered, OK, The parts were the correct ones and we have finally got them installed. Great fire now in time for Xmas.

R*****t Punter

Excellent service on all aspects from initial order to sorting problems to final delivery Many thanks DPD driver excellent to

N*****n

Excellent customer service with people who know what they are doing. A big thank you for noticing there was an error in the order and with the speed it was corrected.

A*****w Isaacs

I went online to order replacement parts for my Baxi fireplace. I then rang as I was unsure of the correct replacement. I spoke to Lynne who was more than helpful. She kept me right about the correct replacement and wanted to ensure that I was happy with this. She looked at me previous order to you (2018) and was able to advise on the replacement. She reassured me about the postage and the package arrived when promised. It was well packed and I was very pleased with the service. My thanks to Lynne

perfect replacement 5 star

F*****k R