I contacted you about two elements of my order but have not received a reply.
Both need to be returned, and for one I would like to order a replacement if you have stock.
It is disappointing not to have had a reply
Although my Baxi is a Burn-all internal ash pan, for which this should be the right length, it does not fit my fire. Looking at other sites online there are three lengths of rod . Lift out Ashpan Rod 355mm, Outside Ashpan Rod 270mm, Rotary Ashpan Rod 235mm - so this 355 should be the right size but I need the 270mm one. I contacted the company to explain this, and have yet to have a reply
Overview:
CH05011 Hunter / Parkray Flue Cover (5 Inch) for several different Hunter and Parkray stoves / roomheaters. This is also known as a Flue Blanking Plate.
Fits Several Parkray and Hunter Models
Flue Cover Functi.....
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JMES05009, HUNTER Herald Base Brick | Allure 5. Vermiculite BASE Brick for the Allure 5 WOOD burning stove. Please note - This brick now comes in TWO pieces.
The Base Brick protects the metal casing from the heat.....
Overview:
The JMES05013 HUNTER Herald Left Side Vermicuite Brick for the Allure 5
Fits Hunter Herald Models
Allure 5
Fire Brick Function:
The Fire Bricks protect the Appliance's Cast Iron side panels from the Fire / .....
Overview:
JMES05010 HUNTER Herald Right Hand Vermiculite Brick for the HUNTER STOVES Allure 5
Fire Brick Function:
The Fire Bricks protect the Appliance's metal casing from the Fire / Heat. If a Fire Brick is Cracked, it is .....
Overview:
ASPS05011 Parkray Turbo Bar for the Allure 5, Aspect 5 (Eco) and the Aspect 5 Compact (Eco) stoves.
Turbo Bar Function:
The TURBO BAR will be required to insure the stove can burn effectively and efficiently. This allows the .....
Overview:
ASPS05019 HUNTER Herald Brick Baffle is for the Allure 5. The Allure 5 has three different Baffles. It has a Primary Airwash Baffle, a Baffle Brick and also a Secondary Baffle.
Brick Baffle Function:
The Brick Baff.....
Overview:
ASPS05015 HUNTER Herald Rear Brick, Allure 5. Vermiculite REAR Brick for the Allure 5 WOOD burning stove.. Please note - This brick now comes in TWO pieces.
The BACK Brick protects the metal casing from the heat of the fire and p.....
Overview:
JMES04ARRT011 HUNTER Herald Door Handle Assembley Made to Order for the Allure 4, 5 and 7. This door handle assembley includes the Door Catch, Handle and Internal Screw and is for all stoves across the 'Allure' Range
.....
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RSKHA5 Door Rope Seal Kit – HUNTER Herald Allure 5. This contains rope for the door seal, tape for the glass seal and the required glue.
Fits Hunter Herald Models:
Allure 5
.....
Overview:
HCE06062 Hunter / Parkray Flue Collar (5 Inch) for several different Hunter and Parkray stoves / roomheaters. This is a SHORT height collar.
Fits Several Parkray and Hunter Models
Flue Collar Function:
The.....
Overview:
The JMES05007 HUNTER Herald Steel Baffle / Airwash for the Allure 5
Fits Hunter Herald Models
Allure 5
Baffle/Airwash Function:
The Hunter Hrald's Airwash system is designed to help keep your stove glass c.....
Overview:
The JMES05019 Hunter Secondary Baffle is for the Herald Allure 5 and sits above the Baffle Brick. The Herald Allure 5 has three different Baffles. It has a Primary Airwash Baffle, a Baffle Brick an.....
Overview:
The DAK100 Parkray Direct Air Kit is for the Parkray Aspect (Eco) and the Herald Allure MULTIFUEL Burning Stoves.
The Parkray / Hunter Direct Air Kit should be fitted to enable air to be drawn externally instead of internall.....