The personal service I received from Lynne is second to none. Living where I do in a relatively remote area of the Highlands of Scotland, I am forced to conduct alot of my shopping and business online. As such, I am able to objectively comment on the service I receive from each company I deal with. Lynne was able to give a personal touch to the purchases I made with prompt responses to each enquiry. I'm sure there are are others in the Fireparts.com team that have had a part in completing my orders, but Lynne stood out as someone who appeared to have her 'finger on the pulse' - and did not give the customer (me) the feeling that I was asking too much of them to complete my enquiry. I have now completed repairs to two stoves with the parts obtained from Fireparts.com. This will be my first port of call should I need anything further to repair or maintain these stove in the future.

Parts fitted perfectly and the castings were clean, free from flash and despatched promptly.

S*****t Mackellaig

Good fast service. Trouble free

Spot on. Perfect fit

D*****d Yeaman

Good and quick thanks

Does what is says thanks

D*****e Bryant

Good efficient website and easy ordering

Great value product. Looks so much better quality than some of the similar products I have bought in the past for my woodburner. Easy to cut to exact size with a fine circular saw blade. Took an hour or so to cut all boards for my Westfire 2 stove. Been in use for 2 weeks since fitting and seem fine

M*****k Lucey

You were so good on the phone, very polite and helpful and quick to understand the problem. Thank you very much> I couldn't have had better service and so quick.

You kindly arranged to send the 000180 instead of 000179 (which was the wrong size) which had been delivered a couple of days earlier. All very efficient and quick.

R*****y Hitchings

First time I have ordered from Fireparts.com and it won't be the last! I really appreciated the call from Phil to let me know that there was going to be a delay in delivery (understandable in the current climate)....it saved me grumbling about the order taking ages but not knowing why!!!As it happens, it arrived earlier than I expected so that was a bonus! Well done Fireparts.com

A deepening bar is a deepening bar and exactly what I expected! An essential part of the fire.

J*****e Hayward