Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Patricia M*****n (from Bedworth on 17 June 2023)
The service was exellent! Lyn ne is a star. Very friendly, very helpfull en very competent Tha nks again
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Hugo S*****s (from Atherstone on 16 June 2023)
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Craig M*****s (from Norwich on 15 June 2023)
Brilliant service, will order again if anything is needed
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Harry M*****o (from marlow on 14 June 2023)
Excellent service with very prompt delivery. T hankyou so much.
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Barry J*****n (from ilkeston on 13 June 2023)
Excellent speedy delivery. Well packed as contained glass.
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fireparts.com client (from notts on 09 June 2023)
Fair price,easy payment system and fast delivery. Thank you
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Antony G*****s (from Buxton on 09 June 2023)
Quick service and product very well wrapped
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Michael K*****n (from york on 08 June 2023)
Fantastic service ..expert guidance on the parts ordered .. arrived the next day .. fire parts fitted and works perfectly..tha nks lyne
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Elaine ***** (from morpeth on 07 June 2023)
Again, a first-class service from order to delivery with excellent packaging too. thank you
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Ian B*****l (from Northwich on 04 June 2023)
This product arrived the following day.It was packaged really well and cut to exact size.Would definately reccommend this Company to others.
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Richard R*****n (from Boston on 04 June 2023)
Very helpful and friendly
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fireparts.com client (from Market Drayton on 03 June 2023)
A really 1st class service. I was kept informewd with this order from start to delivery keep it up, Thanks
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Ian B*****l (from Northwich on 31 May 2023)
Very efficient service
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Grigoriy R*****v (from doncaster on 31 May 2023)
Thank you for prompt service. I was amazed it arrived so quickly. It came as per instructions and well wrapped. The firebars were perfect, glass perfect and tape.
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Deirdre J*****e (from Shrewsbury on 26 May 2023)
Excellent website has such a large product range yet it was easy enoug for me to find the product I was looking for
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James M*****r (from Motherwell on 25 May 2023)
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Martyn M*****n (from Beeston on 25 May 2023)
Very good service
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Peter W*****n (from Knebworth on 25 May 2023)
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Jeff H*****s (from Stoke-on-Trent on 25 May 2023)
Excellent service - very quick delivery.
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fireparts.com client (from Bolton on 24 May 2023)
Quick service, item arrived well packed and fitted with ease.
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William B*****t (from st andrews on 24 May 2023)
Excellent, efficient and quick response and delivert
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Roger E*****s (from Bexhill-on-Sea on 22 May 2023)
Items arrived earlier than expected and in good order.
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Joanna P*****y (from hereford on 22 May 2023)
Very good service, Good price compared to other suppliers, website easy to use
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Darren B*****r (from Hull on 20 May 2023)
Very happy with product and quality, delivery was very fast and on time. Excellent.
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Andrew D*****l (from aberdeen on 12 May 2023)
I bought a grate for a Parkray stove from Lynne in Fireparts a number of years ago. She was excellent. When i made contact with the group again in May 2023 I was glad to see that she was the person who answered my initial e mail. This lady is very efficient. The products are very reasonably priced. The speed and accuracy of delivery is excellent as well. I highly recommending the company for quality and service. If I needed a stove related product again - i would Not be wasting time or energy searching for another supplier. Without hesitation - I would make immediate contact with Fireparts. Thomas County Donegal Ireland.
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Thomas E*****n (from mountcharles village on 12 May 2023)
Quick and easy process. Quick delivery Thanks
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John E*****t (from alnwick on 08 May 2023)
First class service and delivery. Couldn’t ask for better
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Julie C*****e (from Hexham on 04 May 2023)
Fire bars ordered and delivered really quickly, now installed and working well. Many thanks for your prompt service will definitely come to you first in any future requirements. Kind regards to all involved.Georg e Scott.
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George S*****t (from Wigton on 03 May 2023)
Received a courtesy call to advise of potential delay as product had to be ordered from manufacturer. Received a txt on the day of delivery (just a few days later) advising of time slot. Product was well packaged and delivered on time. Very happy with the service provided.
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Nicholas G*****s (from swaddlincote on 29 April 2023)
Excellent customer service from first point of contact
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fireparts.com client (from Leyburn on 27 April 2023)
Website easy to follow. Prompt confirmation of order and subsequent delivery arrived shortly afterwards. Altogether an excellent service.
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fireparts.com client (from Carnforth on 27 April 2023)
Item arrived on time and we’ll packed. Fast and efficient service
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Roy K*****m (from Brassington on 26 April 2023)
Good quality fast well packaged
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Stephen B*****y (from Hexham on 23 April 2023)
Fantastic product and service. Well done
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Andrew H*****d (from Malton on 21 April 2023)
Speedy and helpful service as always. Recommended.
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Richard S*****d (from Blyth on 13 April 2023)
Great service , communication and product. Excellent customer rapport. Thank you
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Justin O*****n (from Stoke-sub-Hamdon on 13 April 2023)
Excellent service and very quick delivery
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Ray B*****p (from Wisbech on 13 April 2023)
Item dispatched quickly and was safely wrapped.
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Sam A*****n (from Swindon on 12 April 2023)
Great service and communication over the telephone and internet, cannot fault any part.
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Gregory B*****r (from Alfreton on 09 April 2023)
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