Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Easy to use website, fast delivery. Good communication throughout. Would highly recommend.
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Rita C*****k (from Nottingham on 30 January 2024)
Quick delivery.Good quality ash pan. My only difficulty was finding correct size on web site.
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fireparts.com client (from Leatherhead on 28 January 2024)
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Anthony ***** (from Coldstream on 26 January 2024)
Product arrived well packaged, when they said it would.
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Ian G*****y (from Skegness on 25 January 2024)
Fast delivery service. Helpful staff.
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fireparts.com client (from Telford on 25 January 2024)
Excellent service, arrived earlier than expected Easy to use online ordering very competitive price Certain ly use again
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fireparts.com client (from KILMARNOCK on 24 January 2024)
Good service
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Steven R*****d (from Aberdeen on 23 January 2024)
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Mark J*****s (from Machynlleth on 22 January 2024)
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Darren ***** (from Sunderland on 20 January 2024)
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Chris W*****d (from bishop auckland on 20 January 2024)
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James ***** (from Woodbridge on 20 January 2024)
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Charlies K*****t (from Luton on 19 January 2024)
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Colette M*****c (from drumkeeran on 19 January 2024)
Excellent
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Darren C*****d (from teignmouth on 18 January 2024)
The Agent was most pleasant and Helpful
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Barrie N*****y (from High Wycombe on 18 January 2024)
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Steve R*****s (from manchester on 18 January 2024)
Excellent personal and prompt service. Very pleased to be able to obtain Parkray parts for an old but efficient fire.
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fireparts.com client (from hollowell on 18 January 2024)
Good service arrived promptly with no issues
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David B*****n (from cardiff on 17 January 2024)
Good service.Highly recommend
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Marie F*****d (from Market Harborough on 09 January 2024)
Very pleasant helpful member of staff checked out the suitability of part requested and very fast efficient delivery service.
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fireparts.com client (from Hillsborough on 05 January 2024)
Excellent, quick service
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Marie B*****l (from banbury on 31 December 2023)
It was refreshing to be able to speak to a very helpful member of staff. The service was fantastic with my order arriving the following day.
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Peter J*****s (from on 29 December 2023)
Excellent efficient and on time.
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fireparts.com client (from Finghall Leyburn on 29 December 2023)
Very good 5 out of 5 sales and service
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Robert ***** (from ashington on 28 December 2023)
5
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Terry W*****t (from Gillingham on 28 December 2023)
Very easy to deal with and helpful
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Arthur J*****n (from warrington on 27 December 2023)
Very helpful and knowledgeable staff I was dealing with Lynne 10/10 for lynne
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Noreen O*****o (from mallow on 27 December 2023)
Great products at very competitive price. Delivered as promised after the initial hic-up with the couriers. I would recommend Fire Parts every time.
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David P*****n (from Newcastle-under-Lyme on 26 December 2023)
Excellent service, even although one door came with broken glass, this was quickly rectified and new glass was promptly dispatched. Will certainly shop at fireparts again, as really pleased with the product, prompt delivery and excellent customer service.
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Elison Y*****g (from Lanarkshire on 26 December 2023)
Excellent service received from fireparts and thank you to Lynne who took the order and answered any queries afterwards.
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fireparts.com client (from Esh on 24 December 2023)
Excellent service from ordering to delivery.would highly recommend.
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Stephen ***** (from Nuneaton on 24 December 2023)
Received a phone call as there was a delay very good service
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Alfred H*****y (from banff on 23 December 2023)
Very quick service from start to finish. Phil was very helpful.
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fireparts.com client (from Southampton on 23 December 2023)
Splendid service. You coped with a late addition to my order without fuss and the package arrived as predicted. And in short order.
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Andrew P*****r (from Exmouth on 23 December 2023)
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Angus M*****y (from Wooler on 22 December 2023)
Easy ordering via the website, good product descriptions. Best price I could find on the web.
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fireparts.com client (from Ceredigion on 22 December 2023)
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Roland F*****y (from nantwich on 22 December 2023)
Excellent service - prompt delivery - cheaper product price then any competitor - product in excellent condition - staff excellent - overall 10/10 company. One high fire bar needed the day after delivery to replace one discovered broken that morning as expected. Similar product parts offered online including on eBay overpriced and one suspects not as professional a service as offered by this fine family run business. AM>
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Alan M*****y (from Holywood on 21 December 2023)
It was a pleasure to deal with a company who take customer care to heart. The service and follow up to my order was refreshing to see in this age of `Take the money and run`, Well done The Fireparts Team. Highly recommend this company.
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David A*****n (from Atherstone on 20 December 2023)
Great Service. Very quick delivery to Northern Ireland. Many thanks. Will be using again in January .
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Carolyn B*****d (from Carrickfergus on 20 December 2023)
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