Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Fast delivery and competitive prices from people you can talk to.
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Peter ***** (from lockerbie on 02 March 2024)
Had the parts in stock and where delivered promptly
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Declan ***** (from Armagh on 21 February 2024)
Hello Rang inquiring about fire bricks spoke with Lynne she was very helpful also ordered through her. Delivere d in good time and well packaged. Ove rall an excellent service. Rega rds Tony
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Tony ***** (from Hull on 18 February 2024)
Very prompt excellant service. Than k you Lynne
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Paul H*****y (from Sutton Coldfield on 18 February 2024)
Very impressive and detailed website which made ordering easier than we thought it would be
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fireparts.com client (from Maidstone on 18 February 2024)
Excellent service and very polite answers to any questions and speedy delivery
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Penny A*****y (from Sheffield on 18 February 2024)
You were so good on the phone, very polite and helpful and quick to understand the problem. Thank you very much> I couldn't have had better service and so quick.
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fireparts.com client (from Tunbridge Wells on 16 February 2024)
Fireparts are refreshingly good at replying to emails. That helped sort out a wrong delivery from their supplier (no fault of Fireparts’) - so hassle was minimised.
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Tim D*****n (from Langport on 15 February 2024)
Easy to order and speedy delivery. Excellent!!
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Eric S*****s (from SELBY on 15 February 2024)
fantastic one of the best customer service i have ever dealt with thank you steve
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David S*****n (from Bangor on 14 February 2024)
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Peter H*****n (from Waterhouses, Stoke-on-Trent on 13 February 2024)
Ordered replacement grate which was well packaged and arrived within a couple of days. Item was very easy to find, order and pay for, Thanks for the great service.
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Moira L*****b (from Langholm on 11 February 2024)
Great service, prompt delivery too. Thank you team.
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James B*****s (from Barnsley on 10 February 2024)
postage cost very excessive (light jiffy bag)
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Andrew M*****n (from Bathgate on 08 February 2024)
Fast and safe delivery.
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Nigel H*****l (from Wisbech on 08 February 2024)
Parts delivered promptly and fitted as they should.
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Andrew M*****r (from Sheffield on 08 February 2024)
Five star, very helpful when ordering and delivered quickly. First class service.
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Jane S*****n (from Ardrossan on 08 February 2024)
First class service will be using again
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Tim F*****g (from nr sandy on 08 February 2024)
Firebricks arrived in perfect condition and in a short time very happy with the service and would recommend Fireparts .com thanks,Aled,Sw ansea
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Aled J*****s (from Swansea on 07 February 2024)
First class service very competitive prices, special thank you to Lynne for sorting everything out.
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Paul H*****y (from Sutton Coldfield on 04 February 2024)
Perfect what we needed
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Hazel D*****s (from inverkeithing on 03 February 2024)
Fast delivery
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Patrick B*****y (from Worcester on 03 February 2024)
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Joan M*****l (from Hexham on 02 February 2024)
Very helpful
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fireparts.com client (from Alton on 02 February 2024)
Very friendly and helpful staff, order arived on time.
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Carl F*****d (from Lichfield on 01 February 2024)
Speedy delivery
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fireparts.com client (from Richmond on 01 February 2024)
Great service, Lynne is very helpful and efficient brilliant to deal with 5 stars
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Steve S*****n (from colne on 31 January 2024)
5* very pleased with all. Arrived last week
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Eamonn M*****n (from Downpatrick on 31 January 2024)
The service from Fireparts.com is very good and their Website is easy to navigate,find and order the part(s) that you need from a very comprehensive parts & accessories catalogue. The ordered items are dispatched soon after payment, usually arriving in two to three days.
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Jan B*****i (from Gorebridge on 31 January 2024)
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Sarah ***** (from Tavistock on 31 January 2024)
Great service and fast delivery
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Nick ***** (from Whitby on 31 January 2024)
Easy to use website, fast delivery. Good communication throughout. Would highly recommend.
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Rita C*****k (from Nottingham on 30 January 2024)
Quick delivery.Good quality ash pan. My only difficulty was finding correct size on web site.
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fireparts.com client (from Leatherhead on 28 January 2024)
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Anthony ***** (from Coldstream on 26 January 2024)
Product arrived well packaged, when they said it would.
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Ian G*****y (from Skegness on 25 January 2024)
Fast delivery service. Helpful staff.
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fireparts.com client (from Telford on 25 January 2024)
Excellent service, arrived earlier than expected Easy to use online ordering very competitive price Certain ly use again
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fireparts.com client (from KILMARNOCK on 24 January 2024)
Good service
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Steven R*****d (from Aberdeen on 23 January 2024)
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Mark J*****s (from Machynlleth on 22 January 2024)
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Darren ***** (from Sunderland on 20 January 2024)
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