Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Quick delivery, no problems
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Martin C*****k (from Dumfries on 03 December 2022)
Speedy and helpful after sales support to sort out an order issue. Couldn't fault service provided.
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fireparts.com client (from Larne on 27 November 2022)

After discussion and initial unsuited grate purchase, this bottom grate fits fireplace well. Thank you to Lynne & Phil for helpful communications .
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Stephen ***** (from GALASHIELS on 27 November 2022)
Reply from fireparts.com admin

If ordering online and unsure the part is correct, Customers can select 'PAY LATER' at checkout, NO payment will be taken and we will then contact you to check the part/order.  If a part is ordered incorrectly, we will always work to provide the easiest and quickest route to help you get the correct one!! (or offer a full product refund).  Please let us know if you wih to return your part within 14 days.
Delighted with the Firepart team. They were helpful in deciding which fire I needed and dispatched on time and arrived before forecast date. Thank you.
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Peter E*****n (from Carnforth on 27 November 2022)
Very good service,parts promptly dispatched, great people to deal with,excellent company!thanks so much.
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John J*****n (from York on 26 November 2022)
Timely delivered quality packed
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Ian H*****n (from Northants on 26 November 2022)
Excellent service and well packaged!!
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Christine B*****h (from stourbridge on 26 November 2022)
Delivered promptly and the exact spare I needed even though my fireplace is years old now. Thank you.
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Adam S*****t (from Wrexham on 26 November 2022)
First rate service
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Fergus G*****r (from Keighley on 26 November 2022)
Very efficient & helpfull recommend you to every one order the 15th recieved on the 17th I have delivery bill to prove it
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Joseph P*****r (from Choppington on 26 November 2022)
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Elaine ***** (from Durham on 26 November 2022)
Brilliant service. Kept me informed all the way from point of order to arrival. Also great pricing. I think you. Regards David
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David N*****l (from Dereham on 26 November 2022)
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Michael T*****s (from Rotherham on 26 November 2022)
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Michael T*****s (from Rotherham on 26 November 2022)
Delivery received far faster than expected.
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Rees W*****s (from Pontypridd on 21 November 2022)
Very helpful and attentive.
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fireparts.com client (from Near MARKET DRAYTON on 21 November 2022)
Excellent service, from order to delivery.
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fireparts.com client (from SANDBACH on 20 November 2022)
Excellent service and products safely and well packed Thank you.
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fireparts.com client (from Iver on 19 November 2022)
excellent great advice & delivered quickly Thankyou
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Sharon W*****n (from Spilsby on 18 November 2022)
order arrived in good order and very quick service, many thanks, will certainly use you next time. B.C.
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Brian C*****e (from st margarets, dover on 18 November 2022)
Excellent product - easy ordering process- PayPal accepted - quick delivery
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Pauline L*****t (from on 18 November 2022)
Excellent service
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Lynda F*****r (from Sleaford on 17 November 2022)
A very quick service and delivery, Ver y professional I was extremely pleased
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Patricia ***** (from Yeovil on 16 November 2022)
Very fast delivery service, very user friendly Wed site.
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Robert D*****r (from dumfries on 16 November 2022)
Very good service, I phoned my order through the man on the line was very helpful and gave me lots of advice regarding fitting of the glass to my Parkray.
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Hilary D*****s (from haverfordwest on 16 November 2022)
Have used Fireparts.com many times and every time they have been very good. Not only with quick delivery but the website is very good and easy to use. Would recommend to anybody to source parts and will never go anywhere else.
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Sean C*****m (from cheltenham on 16 November 2022)
Good value
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James L*****n (from Durham on 16 November 2022)
Good communication, delivered on time and quick response to minor problem with order.
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Eric ***** (from Banchory on 16 November 2022)
Good communication. Very helpful Quick delivery. Good range of parts
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fireparts.com client (from Barton upon Humber on 16 November 2022)
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Heather W*****e (from Burgess Hill on 16 November 2022)
First class customer service. Polite, friendly and extremely quick response to enquiries.
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Claire Z*****e (from Lincolnshire on 16 November 2022)
Delivery and packaging great. Quick and easy ordering. Website very clear.
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Jillian ***** (from Cardigan on 16 November 2022)
Great communication. Quick and easy purchase. Fast delivery. Really pleased. Thank you
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Nicola G*****s (from Ammanford on 16 November 2022)
Delivery good , package good no damage. Excellent service.
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Ralph T*****d (from peterlee on 16 November 2022)
Excellent and efficient service. Very friendly to deal with. Recommended.
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fireparts.com client (from Leiston on 16 November 2022)
5. EXCELLENT
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fireparts.com client (from Ashford on 16 November 2022)
The fire bricks were despatched quickly and very well packaged. Phone assistance was also very supportive and helpful. Would use fireparts again.
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Martin S*****p (from Littlehampton on 16 November 2022)
Excellent service. 1st class very easy and simple to order
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fireparts.com client (from Northwich on 16 November 2022)
Excellent. Good range of stock and prompt service. Hi ghly recommended.
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P A*****a (from Cornwall on 16 November 2022)
Excellent service as always. Very efficient on the phone after I had a problem online with my card.
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Jacqui ***** (from lanchester on 16 November 2022)
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