Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Prompt delivery, product lived up to description & expectation
Rating:

David K*****w (from Whitley Bay on 09 October 2024)
Great service and will use this service in future when I may require further parts or advice.
Rating:

fireparts.com client (from Pitlochry on 09 October 2024)
I received extremely good service from Fireparts and I would highly recommend them to anyone. I needed a new fire grate which I received in 2 days. As I bought the original all night burner from them a few years ago, my purchase was still on their records. That made it so easy. Had I had to contact them as I did when purchasing the original, I am sure they would have been more than helpful too. A++ sellers.
Rating:

Gillian B*****k (from huddersfield on 09 October 2024)
Rating:

fireparts.com client (from Southam on 08 October 2024)
Came in the time specified, well packaged not damaged and good quality, been in the stove about a month looks ok.
Rating:

Michael J*****n (from Saltburn-by-the-Sea on 08 October 2024)
Excellent service. Lynne provided a quick and easy process to purchase the replacement items needed for my stove. Communication was clear and the process fully explained. I will use this service again should I need any more parts for my stove.
Rating:

Stuart M*****g (from Newtonmore on 08 October 2024)
Excellent service from Fireparts.com. I was unsure of the size and type of fire cheeks I needed so I spoke to them on the telephone and agreed to email over photos of my open fire. They helped me to choose the corrects items and delivery was very fast.
Rating:

Paul H*****y (from Haywards Heath on 08 October 2024)
Great service, fast delivery and well packaged.Good value for money and would highly recommend company again.
Rating:

Ashley W*****d (from Trowbridge on 08 October 2024)
Excellent service, great product and fast delivery
Rating:

Scott W*****n (from Barnstaple on 08 October 2024)
Great service ordered different parts for two different fires and didn’t release a lovely woman rang me and helped me sort everything out so quick and easy great service will be using again thank you
Rating:

Sophie B*****n (from Enniskillen on 08 October 2024)
Order dealt with, goods received, accidental omission corrected quickly
Rating:

David W*****h (from Thornton-Cleveleys on 08 October 2024)
Rating:

Victoria M*****r (from Barnsley on 08 October 2024)
Very helpful. Quick service
Rating:

Christopher ***** (from ferndale on 08 October 2024)
Great service very pleased
Rating:

Christopher ***** (from ferndale on 08 October 2024)
Easy to use website and prompt delivery. Cannot fault the service
Rating:

Yvonne R*****n (from Malton on 08 October 2024)
Prompt delivery in line with order.
Rating:

Brian W*****y (from morpeth on 08 October 2024)
Rating:

Penny A*****y (from Sheffield on 08 October 2024)
Excellent service
Rating:

Steven ***** (from aberdare on 08 October 2024)
great products and great service always is thank you
Rating:

Deborah M*****y (from newcastle under lyme on 08 October 2024)
Great service and Lynne was very helpful with an issue. Fast dispatch and delivery. H ave ordered before and will order in future.
Rating:

Nigel ***** (from Leicester on 08 October 2024)
Fantastic customer service and very quick delivery
Rating:

Kate W*****n (from Carlisle on 08 October 2024)
Great service
Rating:

Steven L*****t (from wigan on 08 October 2024)
Website straightforwar d to use, prompt dispatch and safe delivery
Rating:

Godfrey D*****k (from Hull on 08 October 2024)
Really quickly delivered and fitted perfectly. Pleased with the accurate product description - can make a real difference if not sure of the correct part number. Very happy with the service received.
Rating:

Robin G*****m (from Ripon on 08 October 2024)
Fire grate working excellently -
Rating:

Andrew D*****n (from Appletreewick on 08 October 2024)
Brilliant customer service and quick delivery
Rating:

Laura L*****e (from Rowlands Gill on 14 July 2024)
Excellent service and product knowledge. Good value. Totally refurbished my Hunter Herald Multi-fuel stove with parts supplied. Ready for another 20years use. Highly recommend.
Rating:

Alastair B*****r (from ABERDEEN on 14 July 2024)
Easy website to navigate, the glass looks great and the price was very competitive.
Rating:

Janet J*****n (from Burnley on 13 July 2024)
Everyone was helpful and kind in getting my order together
Rating:

fireparts.com client (from middlesex on 21 June 2024)
Swift service and helpful staff.
Rating:

fireparts.com client (from pontypool on 21 June 2024)
Great service, thank you.
Rating:

Eric V*****r (from Robertsbridge on 21 June 2024)
Easy to use website, order arrived promptly,no problems.
Rating:

Michael T*****n (from mansfield on 21 June 2024)
This was an easy process to order the correct parts for my stove. The communications received during processing the order were excellent and I received the order very quickly. No problems at all, thank you
Rating:

fireparts.com client (from Malpas on 21 June 2024)
The service received by the company was amazing!!! They didn't have what I needed but communicated about sizes via email and then sourced what I needed. Excellent polite service from start to finish
Rating:

Tracey ***** (from Perth on 16 June 2024)
Bricks were very well packed with no breakages
Rating:

Russ M*****n (from Waterlooville on 13 June 2024)
Cannot fault service. Will certainly order from you again.
Rating:

Diana M*****y (from Bideford on 10 June 2024)
I'm really pleased with my order. I have an old stove and the parts are hard to find. The parts fit my stove perfectly and are high quality originals at a good price. Thankyou!
Rating:

fireparts.com client (from Selkirk on 08 June 2024)
Rating:

Marion B*****d (from Northampton on 07 June 2024)
Fast efficient service
Rating:

fireparts.com client (from on 26 May 2024)
Very quick supply of part
Rating:

Beryl W*****r (from Liverpool on 22 May 2024)
PaymentLogos