Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good customer service and prompt delivery.
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Dave H*****d (from Llanelli on 22 November 2023)
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Moon S*****n (from Leics on 16 November 2023)
Efficient service
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Keryl ***** (from Pentre on 16 November 2023)
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Peter J*****n (from Caldicot on 12 November 2023)

My order was sent wrong and I'm still waiting to get resolved.
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Ramesh S*****n (from herstmonceux on 12 November 2023)
Reply from fireparts.com admin

We have spoken since you left the above feedback, you have now received your full order and I understand happy.  Please accept our apologies for the delay in sorting out your order. and sending the correct bars to you.  To prevent a similar incident we have spoken with dispatch and highlighted the error to the member of staff who packed your order.
Brilliant place & service. Lynne is so helpful would recommend this company to anyone.
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Susan ***** (from Manchester on 12 November 2023)
The sales lady on the phone was very helpful. It arrived next day. was the correct part even though I didn't have the stove model. Expensive, but prompt service
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Lynda A*****n (from Tregaron on 11 November 2023)

I have been using fireparts.com for twenty- five years to replace worn fire parts, and as usual they arrived on the day. A first class service.
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Michael O*****y (from st paul's walden hitchin on 11 November 2023)
Good service, prompt delivery.
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Phill D*****s (from Scunthorpe on 09 November 2023)
Excellent service fully knowledgeable about my needs and a super fast delivery
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Dave ***** (from Spilsby on 09 November 2023)
Product arrived promptly however I had ordered the wrong length but a quick call to explain so I then returned the damper received the new one and the credit to my account was also dealt with quickly and efficiently. Would recommend.
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C C*****e (from on 09 November 2023)
Arrived ok
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Barry O*****n (from Boston on 09 November 2023)
It was easy to order, and the grate arrived in the time specified. Thank you, great service.
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fireparts.com client (from Southampton on 09 November 2023)
Good price and quick delivery
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Donald H*****n (from Kilmarnock on 08 November 2023)
Excellent service! Phil was brilliant when I spoke to him as I was unsure what bars I needed. I needed them urgently and although there was a possibility that they wouldn’t arrive for a few days, to my surprise they arrived the next day. Thank you so much.
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Suzzane K*****n (from Dover on 08 November 2023)
Excellent
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fireparts.com client (from scunthorpe, north lincolnshire on 06 November 2023)
great service as normal
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Andrew L*****e (from barnard castle on 04 November 2023)
Thank you for your excellent service and easy to use website with good descriptions.
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fireparts.com client (from Taunton on 04 November 2023)
5Starservice would recommend this seller
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John ***** (from Willenhall on 02 November 2023)
Good advice from the Helpdesk and delivered as promised.
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Matthew A*****n (from Dumfries on 01 November 2023)
Good - Thanks
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fireparts.com client (from Haslemere on 01 November 2023)
Quick delivery
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Peter S*****l (from lincoln on 30 October 2023)
Ordered on the phone, operative very helpful. Well knowledged and gave good advise - thank you
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E H*****n (from ashbourne on 29 October 2023)
First class service. Product ordered and received promptly. Highly recommended.
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Mark D*****n (from Ashington on 27 October 2023)
My order arrived earlier than expected and was ideal for the purpose.
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Frances S*****t (from Stanley on 26 October 2023)
Fast friendly efficient service delivering quality customer service and parts, arrived on time and exactly as described. Highly recommended Many thanks A+++++++++++++
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fireparts.com client (from Sandy on 26 October 2023)
Excellent Service Thank you
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Kevin C*****x (from Blandford Forum on 26 October 2023)
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John W*****n (from Southampton on 26 October 2023)
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Peter J*****n (from Farndon Hay on 25 October 2023)
Great service, well packaged, fast delivery.
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Josephine G*****y (from Halifax on 25 October 2023)
Came on time, no breakages, correct items.
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fireparts.com client (from Oban on 25 October 2023)
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Andrea S*****s (from Barnsley on 22 October 2023)
Easy to find what I needed on website and place order. Arrived on time and well packed to avoid breakages
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fireparts.com client (from ripon on 21 October 2023)
The coal saver fire bricks are some of the most reasonably priced you can find, there was a good selection of sizes to choose from. The bricks were well packaged against possible damage in transit. The delivery was timely and reasonably priced. I would use this supplier again and highly recommend them.
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James J*****e (from Eyemouth on 20 October 2023)
Excellent customer service - received my order within a few days which is impressive as I live on one of the Scottish Islands. Would certainly recommend using this Company.
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Gwenda S*****r (from Kirkwall on 19 October 2023)
Excellent service, helpful advice and pleasant, obliging staff. Prompt delivery. Would recommend this company.
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Stephen J*****j (from Peterborough on 19 October 2023)
All worked as planned.
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Peter P*****s (from Stroud on 18 October 2023)
Easy website to choose products and delivery as stated and well packed
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Joanne G*****r (from bromsgrove on 18 October 2023)
Really easy to find the correct parts and easy to order, the required parts arrived quite promptly and are now doing their job in the fire......top job
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Tim C*****y (from Worksop on 16 October 2023)
Lynne was very helpful and ensured that we ordered the correct parts for our fire.
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Peter Y*****g (from brotton on 15 October 2023)
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