Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great friendly service, great product.
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Michael U*****t (from Willenhall on 11 August 2023)
Pleased with item, arrived as described and on time. Would use this company again.
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Wilfred L*****a (from Warwick on 10 August 2023)
Fitted and working very easy to install will use again if required
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Stephen D*****n (from Blyth on 10 August 2023)
Excellent service.Prompt
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Marilyn H*****g (from Blandford Forum on 09 August 2023)
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Thomas W*****d (from Tredegar on 06 August 2023)
Very helpful parts ordered paid for and delivered 2 days later. You do not get better than that.
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Elaine B*****n (from Halsham, on 05 August 2023)
Very prompt service and good product
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Peter E*****d (from Appley Bridge on 05 August 2023)
I ordered the glass for my fire, It arrived the following day. Very prompt service. Than k you
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John T*****r (from Scunthorpe on 29 July 2023)
We found this company to be very helpful and friendly We would definitely use this company again. The Lady called Lynne helped us sort out our problem very fast. We received the New part the following day.
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Trevor B*****r (from WEETING, BRANDON on 28 July 2023)
No issues. Prompt service and delivery. Can not ask for anything more. Thank you
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Peter C*****d (from kingsbridge on 27 July 2023)
Excellent friendly service and delivery. Not yet opened and fitted until fire is serviced. Thankyou ????
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Anne S*****r (from blackpool on 27 July 2023)
Excellent service and I managed to get exactly what I needed. The packaging was substantial as is required for such a delicate material. Very prompt delivery too. Thank you
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Allan J*****s (from Louth on 26 July 2023)
Great service reasonably priced arrived when said ordered for a friend
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Jill S*****s (from Scunthorpe on 16 July 2023)
Brilliant service and staff. Cannot fault.
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Geoffrey R*****s (from helston on 14 July 2023)
Hi huys i was very happy with the service from fire parts. even when we had a little confusion identifying my stove your staff were very helpful and busy to fix my problem. the one item not sent was the glass clips for the doors but further investigation showed those products are not available anymore as my stove is from the 1970s thankyou for your help and i will recommend you guys to my friends. best regards john haigh, carlisle
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John H*****h (from Carlisle on 14 July 2023)
Excellent service and assistance. No issues at all. Very prompt and quick delivery. Ver y glad I found this Website Thank you very much Fireparts
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Peter C*****d (from kingsbridge on 12 July 2023)
Excellent
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Tim W*****d (from Sedlescombe on 12 July 2023)
Thank you very much for your prompt service. The parts arrived when expected. Fir st class service.
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fireparts.com client (from Bideford on 08 July 2023)
Ordered the wrong parts and had great service exchanging them to the right ones. Would highly recommend you to our friends and family.
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Geoffrey R*****s (from helston on 08 July 2023)

Delighted. Item arrived as described in the listing. Well packaged. Great price. Would use this seller again. 
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Andrew E*****s (from Barnsley on 07 July 2023)
Excellent service, very easy to order and the postage arrived quickly. My order came very well packaged to ovoid any damage.You are kept up to date with your order from the moment of purchase so I would highly recommend this company. *****
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Russell O*****n (from Stoke on Trent on 29 June 2023)
Delighted with the product and service.
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fireparts.com client (from Torphins Banchory on 26 June 2023)
Help and service was brilliant couldn’t have done more
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John S*****p (from Brighouse on 18 June 2023)
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Patricia M*****n (from Bedworth on 17 June 2023)
The service was exellent! Lyn ne is a star. Very friendly, very helpfull en very competent Tha nks again
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Hugo S*****s (from Atherstone on 16 June 2023)
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Craig M*****s (from Norwich on 15 June 2023)
Brilliant service, will order again if anything is needed
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Harry M*****o (from marlow on 14 June 2023)
Excellent service with very prompt delivery. T hankyou so much.
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Barry J*****n (from ilkeston on 13 June 2023)
Excellent speedy delivery. Well packed as contained glass.
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fireparts.com client (from notts on 09 June 2023)
Fair price,easy payment system and fast delivery. Thank you
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Antony G*****s (from Buxton on 09 June 2023)
Quick service and product very well wrapped
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Michael K*****n (from york on 08 June 2023)
Fantastic service ..expert guidance on the parts ordered .. arrived the next day .. fire parts fitted and works perfectly..tha nks lyne
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Elaine ***** (from morpeth on 07 June 2023)
Again, a first-class service from order to delivery with excellent packaging too. thank you
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Ian B*****l (from Northwich on 04 June 2023)
This product arrived the following day.It was packaged really well and cut to exact size.Would definately reccommend this Company to others.
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Richard R*****n (from Boston on 04 June 2023)
Very helpful and friendly
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fireparts.com client (from Market Drayton on 03 June 2023)
A really 1st class service. I was kept informewd with this order from start to delivery keep it up, Thanks
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Ian B*****l (from Northwich on 31 May 2023)
Very efficient service
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Grigoriy R*****v (from doncaster on 31 May 2023)
Thank you for prompt service. I was amazed it arrived so quickly. It came as per instructions and well wrapped. The firebars were perfect, glass perfect and tape.
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Deirdre J*****e (from Shrewsbury on 26 May 2023)
Excellent website has such a large product range yet it was easy enoug for me to find the product I was looking for
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James M*****r (from Motherwell on 25 May 2023)
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Martyn M*****n (from Beeston on 25 May 2023)
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