Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent delivery service! The bricks arrived on Saturday 25th - only ordered on 24th! Excellent packaging too. Many thanks again for top quality service from Fireparts.com, - yet again!
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Duncan M*****w (from cheltenham on 05 July 2022)
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Paul B*****e (from ringwood on 05 July 2022)
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Pat M*****y (from mullingar co/ westmeath on 05 July 2022)
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Pat M*****y (from mullingar co/ westmeath on 05 July 2022)
Great service & fast delivery
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Lorraine ***** (from northwich on 05 July 2022)
Great service as usual, part arrived earlier than expected and being glass for the fire door it was well packaged. Will definitely be back.
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fireparts.com client (from dumfriesshire on 05 July 2022)
Excellent quality and delivered next day
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Stephen H*****n (from atherstone on 19 June 2022)
Items delivered quickly and well packed
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fireparts.com client (from ripon on 11 June 2022)
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David C*****r (from maldon essex on 10 June 2022)
Excellent delivery, fitted perfectly, highly recommended
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Simon S*****d (from bognor regis on 03 June 2022)
ordered on friday and it was delivered by the next monday, fine.
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fireparts.com client (from alton on 31 May 2022)
Easy to navigate site, extremely prompt delivery, value for money and the best packaged parcel I have ever head. Whats not to like !
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Brendan C*****s (from helensburgh on 31 May 2022)
Great service, recommended
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Peter T*****s (from Llandysul on 31 May 2022)
Beautifully securely wrapped and delivered on time. Both items are well made and should last several years.
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Barry F*****h (from Crowcombe on 28 May 2022)
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William B*****e (from dumbarton on 22 May 2022)
Very quick service and a good website easy to use and items spot on
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Steve W*****r (from dunkeswell, honiton on 21 May 2022)

Your service was excellent but you must do something about transport costs. Nairn is not in the back and beyond. It is well served by Road, rail and air. I would have been happy for the fire brick to come by a cheaper means even if it meant a longer delivery time.
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Donald J*****k (from nairn on 21 May 2022)
Reply from fireparts.com admin

Thank you for your feedback, we are aware that the rates to Scotland are higher and I wish there was something we could do for our Scottish friends. Your area code is classed as Highlands rates.  Fireparts.com do actually pay more for the postage, we fund some of it from the profit of the items sold, we do this to try reduce prices, however, I appreciate they are much higher than UK mainland.  We will endeavour and keep searching to find a solution to help lower the postage rate.

UPDATE: AUG 2022: We have negotiated a better rate with our suppliers of the courier service for Scottish Highlands, we have also agreed to contribute towards the costs.  The new rate is now £13.50 + Vat.  We are trialing this during winter 2022.and will review again after the trial period.
Easy to use site with good information. Very speedy delivery.Overa ll thumbs up!
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Peter P*****n (from bury st edmunds on 21 May 2022)
Due to a technical problem with my tablet I was unable to order online.Not a problem got on the phone and ordered my items without an issue.The staff were very helpful and told me I would receive my order in a few days,imagine my surprise when I took delivery within 24hours!The firebricks are quite fragile,they were very well packed,wrapped in large bubble wrap and on a bed of shredded cardboard,very safe.I am pleased with every aspect of my order.
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fireparts.com client (from newport on 20 May 2022)
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Amanda ***** (from stoke on trent staffs on 16 May 2022)
Good service prompt delivery
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Nicola R*****s (from Bridgwater on 15 May 2022)
Good and quick thanks
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Dave B*****t (from shipley on 15 May 2022)
Prompt accurate service -as with previous orders.
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Mike M*****r (from huntingdon on 15 May 2022)
item as described fast delivery thanks
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Paul S*****n (from darlington on 15 May 2022)
Excellent service , prompt response to emails . Very helpful.  The fire bricks arrived in good condition and arrived within a couple of days.  My only criticism would be the excessive packaging on the 2 litre fire cement and the additional carriage charge for that small item.  Overall I would recommend the company.
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fireparts.com client (from lymm on 15 May 2022)
Reply from fireparts.com admin

Thank you for your feedback, the Baxi Brick Set is boxed tightly together and is at the couriers weight limit for one parcel.  Any additional items within the order need to go within a second parcel. 

We note your comments about the excessive packaging.  We do have an excellent record for delivering items safely and undamaged to our customers, however, this has to be balanced against the quantity of packaging we use, to achieve a balance between safe delivery and cost to the environment.  I have passed on your comments to the Warehouse Manager to review whether we need to use so much packaging for small, relatively non breakable items.  Many thanks for your feedback.
great service and price fast delivery will use again
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Mark T*****r (from wisbech on 04 May 2022)
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Brian C*****e (from st margarets, dover on 04 May 2022)
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Julia ***** (from fareham on 02 May 2022)
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Arthur J*****n (from warrington on 02 May 2022)

I think you need to look at the packaging perhaps wrap two items in bubble wrap ,the cardboard box not suitable.
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Martin D*****y (from formby on 02 May 2022)
Reply from fireparts.com admin

Thank you for your feedback. The Baxi brick sets are tightly packed together in a box as provided by the manufacture. The nature of packing bricks together (and not seperating by foam / bubble packing) makes them stonger as a whole package. This has been proven by the manufacture (and ourselves) due to the large quantities shipped by couriers over the years (and the minimal breakages). The Baxi Brick Sets are one of the most difficult items we or our suppliers sell that have to ship by courier - and there will be the very occasional time they arrive slightly damaged! - should this ever happen, we will replace them promptly (please take a picture of the damaged box and bricks and send to us).  Many thanks again for your feedback.
Excellent, prompt and efficient service
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Roger E*****s (from Bexhill-on-Sea on 28 April 2022)
I ordered fire bars from Fireparts and they arrived swiftly and securely. Very happy!
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fireparts.com client (from greenlaw on 26 April 2022)
Good price and quick postage.
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Steve V*****s (from warham on 26 April 2022)
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Charles G*****d (from beare green on 25 April 2022)
Very good service very quick delivery
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Michael T*****s (from Rotherham on 25 April 2022)
Excellent service as usual. Quick delivery time.
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Lynn C*****s (from notts on 25 April 2022)
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Robert H*****n (from presteigne on 25 April 2022)
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John ***** (from peterhead on 25 April 2022)
Fast efficient and helpful
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Sheila M*****r (from perth on 25 April 2022)
Ordered the item came within a couple of days without any issues at all. The parts identified in the breakdown are very comprehensive. Top Marks.
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Robert B*****n (from freiston boston on 25 April 2022)
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