Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

The company had a comprehensive knowledge of my required product for my dated Parkray . I am pleased with the alternative firebrick material.
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Timothy C*****x (from gillingham on 17 March 2022)
Service was very good.
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John B*****m (from harpenden on 15 March 2022)
Brilliant service, spoke to phill on a number of occasions. I was unsure of the exact products I needed but via pictures and measurements he found me everything I needed and It all fits perfectly. Will defo use again and recommend to others
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James B*****e (from harlow on 12 March 2022)
Excellent service, fast delivery. Will do business again when needed. Thanks a lot.
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Audrey W*****e (from canterbury on 12 March 2022)
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Alan H*****r (from kelty on 11 March 2022)
Exactly what I was looking for, easy to find on the website and very prompt delivery.
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fireparts.com client (from twickenham on 10 March 2022)
Easy process to order. Fast delivery and good quality Ashpan-item as expected
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Kate P*****n (from dronfield on 10 March 2022)
Excellent service, very happy. Staff very helpful with a payment problem from channel Islands.
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Peter C*****e (from sark on 09 March 2022)
Exceptional service - and I really do mean that word 'Exceptional'. Communicatio n from you to me was brilliant resulting in the right advice, the correct parts, payment, delivery and installation all completed within 3 days. I would recommend your service to anyone.
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Richard C*****y (from huntingdon on 08 March 2022)
I would like to thank the Fireparts Team especially Lynne on the fast and efficient service you all provided to Ireland.My Parkray parts arrived thanks to your instructions.F rom placing order to customs and carriage paid,all took about seven days to be delivered.It would be hard to beat that.Once again many thanks to all concerned. Yours Gerard Linehan
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Gerard L*****n (from lixnaw on 06 March 2022)
Item delivered within time specified
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Lorraine ***** (from northwich on 06 March 2022)
Great service, description of item clear so was able to order two items I needed
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Deborah E*****s (from newcastle on 06 March 2022)
Very good service and very happy with products.will certainly use your company again.
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Andrew D*****l (from aberdeen on 05 March 2022)
Excellent service super quick delivery
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Andrew L*****e (from aberdeenshire on 04 March 2022)
Great company to deal with professional and friendly. Giving good advice and guidance on the product from enquiry to purchase. Phil was most helpful and great phone manner, which I appreciated. I would thoroughly without hesitation recommend this company
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James M*****n (from Glasgow on 03 March 2022)
I am delighted with the replacement parts for my fire. They were exactly what I needed. They arrived very quickly after the order was placed. I cannot speak highly enough about the fantastic customer service. I couldn't have got the exact parts I needed without the assistance of Lynn. She was a fantastic help.
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Karen E*****s (from dublin 9 on 03 March 2022)
easy to order, very helpful lady on telephone, quick delivery, no complaints at all, a 5 star service, thankyou.
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Linda P*****s (from burnopfield, newcastle-upon-tyne on 02 March 2022)
Excellent, speedy service. Thanks again, back in 2 or 3 years.
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Jim I*****s (from Musselburgh on 02 March 2022)
I went online to order replacement parts for my Baxi fireplace. I then rang as I was unsure of the correct replacement. I spoke to Lynne who was more than helpful. She kept me right about the correct replacement and wanted to ensure that I was happy with this. She looked at me previous order to you (2018) and was able to advise on the replacement. She reassured me about the postage and the package arrived when promised. It was well packed and I was very pleased with the service. My thanks to Lynne
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Frederick R*****r (from aberdeenshire on 01 March 2022)
VERY HELPFUL OVER THE PHONE AND THE CORRECT PARTS ARRIVE SOON AFTER. VERY PLEASED WITH OVERALL SERVICE.
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John P*****e (from tranent on 28 February 2022)

We have been very pleased with this product, which was supplied to us quickly and at a great price.
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fireparts.com client (from shirrell heath on 28 February 2022)
Excellent service on the telephone when I had experienced a problem in completing my order on-line. Prod ucts arrived quickly and well packaged. Thank you.
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fireparts.com client (from holmesfield on 26 February 2022)
Got my parts no problem prompt delivery and good quality
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Gary S*****h (from stanley on 26 February 2022)
a1 service
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Herbie O*****e (from stockton-on-tees on 25 February 2022)
was easy to order, delivered on time
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Joyce C*****n (from TELFORD on 25 February 2022)
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Eric M*****s (from market harborough on 25 February 2022)
Prompt delivery of a good quality ash box. Good service.
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David ***** (from dunferline on 24 February 2022)
First Class Service
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Terry M*****n (from little limber on 24 February 2022)
Good price and speedy delivery
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Stephen L*****r (from st albans on 24 February 2022)
Fast delivery great product.
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Simon J*****s (from jedburgh on 21 February 2022)
Great service
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Roger S*****s (from WESTERHAM on 19 February 2022)
I have used Fireparts a number of times over the years and they have always been very helpful and efficient. The correct parts arrived this time as ordered and are now fitted in my Charnwood stove. Excellent service.
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James T*****n (from darwin on 19 February 2022)
Very helpful staff and fast delivery.
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Matt T*****h (from Cockburnspath on 19 February 2022)
Delighted. I've used Fireparts on a number of occasions for my parents who still have a coal fire, and the products, service and costs are excellent. Highly recommended.
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Andrew E*****s (from Barnsley on 19 February 2022)
great service and prompt delivery
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Andrew C*****n (from scunthorpe on 19 February 2022)
Great service ever time I use you
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Darren ***** (from Sunderland on 17 February 2022)
Excellent service, Lynne was extremely helpful at sorting out my mistake
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Alex M*****w (from Airdrie,Lanarkshire on 16 February 2022)
Easy to order, well packaged and arrived quickly.
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fireparts.com client (from BLAIRGOWRIE on 16 February 2022)

Order cancelled as delivery charges were extortionate
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Neil M*****n (from rothes on 16 February 2022)
Reply from fireparts.com admin

Thank you for your feeback Neil. Unfortunately the higher courier costs are due to your postal area being the Scottish Highlands (we do actually subsidise some of the postage costs also from our product profit) so our customers do NOT see the full delivery cost, by contrast UK delivery for glass is just £5.95. We are always looking for better alternatives to serve our Scottish customers, this has become extremely challenging as the price of petrol and other costs have increased so much over the last 6 months.  Until we see costs reduce, finding cheaper alternatives remains a challege for us, but we will keep checking the market prices in hope!
Quick delivery, very happy with the 5***** service ,item fitted well
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Michael ***** (from neath on 16 February 2022)
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