Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Arthur B*****d (from cambridge on 12 January 2022)
Excellent service. Ordered one day, received my order well wrapped protection almost the next day. Many thanks.
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Edwin J*****n (from risca on 11 January 2022)
Product lost in post. Issue delt with in quick, friendly professional manner . Too service!
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Richard F*****l (from bridgnorth on 04 January 2022)
Good
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Richard L*****e (from kirton in lindsey on 31 December 2021)
Very efficient and go out of their way to help.
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fireparts.com client (from market rasen on 31 December 2021)

5 Stars!!
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Alan C*****e (from rowarth on 30 December 2021)
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Duncan L*****n (from yelverton on 30 December 2021)
Easy to contact a helpful, knowledgeable person. A very efficient operation
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Ryan S*****s (from narborough on 30 December 2021)
Excellent, fast service and perfect product. Thank you.
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fireparts.com client (from shipley on 30 December 2021)
Very good communication.
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Andrew B*****l (from wigan on 29 December 2021)
Fantastic service quick and very good
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Michael H*****s (from pontypool on 29 December 2021)
Pleased with delivery of item in good condition & within three days of ordering. Item not cheap, but fireparts cheaper than other suppliers. Thank You.
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Steve T*****n (from bideford on 29 December 2021)
SPOT ON NO PROBS
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John P*****d (from burnhope on 28 December 2021)

Excellent service thanks 
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Jonathan W*****s (from leyburn on 27 December 2021)
Excellent service and products
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Mark C*****r (from whitchurch on 27 December 2021)
Reliable seller and quick delivery of parts.
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Norma B*****s (from dumfries on 27 December 2021)
good service
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Paul M*****l (from hull on 25 December 2021)
Excellent advice and service
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Paul B*****h (from wellington on 24 December 2021)
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Terry M*****n (from grimsby on 24 December 2021)
Item arrived earlier than expected, well packaged and perfect fit. Thank you!
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fireparts.com client (from birkenhead on 23 December 2021)
Excellent service thanks no problems.
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Alan W*****n (from derby on 23 December 2021)
Ordered parts and they fitted perfectly
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Terry ***** (from astley on 23 December 2021)
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Keith M*****o (from llangammarch, powys, wales on 23 December 2021)
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Colin S*****r (from orkney on 22 December 2021)
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Liam B*****l (from staverton on 21 December 2021)
Will buy from this company again part's are good quality.
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Alan W*****n (from Doncaster on 19 December 2021)
Excellent
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Robert H*****h (from Haddington on 19 December 2021)
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Janet B*****n (from st neots on 18 December 2021)
Superb customer services, great delivery
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Melanie A*****h (from dereham on 18 December 2021)
Three replacement fire bricks for our Little Wenlock stove arrived promptly and well packed, with helpful indented markings to identify left and right items. Would certainly recommend this firm.
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Martin L*****e (from shrewsbury on 17 December 2021)
Very good service and help with all my questions, most impressed
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Larry B*****l (from camberley on 17 December 2021)
Very good service thank you
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Steve H*****m (from clipstone village on 16 December 2021)
Very helpful lady on phone 1st class service its great to get someone on the end of phone that is so efficient 10 out of 10 for customer service
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Alison W*****r (from scotlandwell on 16 December 2021)
Excellent customer service, received a courtesy call to check my order as there was discrepancy in my order my fault which the caller politely assured me they would rectify right away. Goods arrived quickly in good order well packaged and perfect for the job.
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Stephen R*****s (from manchester on 16 December 2021)
Great service. Professional and friendly.
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Gary Q*****n (from longford on 16 December 2021)
Website was very easy to use and find the product I required and delivered earlier than originally advised and in good condition due to the packaging.
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Christopher ***** (from hull on 16 December 2021)
Great service as usual, realized I needed an extra part to complete my stove refurb and Fireparts delivered swiftly at a good price. Many thanks!
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Dan B*****n (from new hartley on 14 December 2021)
I've purchase before, and just as I expected, a very easy process and Packed well. Arrived on time and all safe. Overall a job WELL done thank you
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Gordon R*****d (from kings lynn on 13 December 2021)
What a fantastic service! Ordered the part I thought I needed, it was the wrong one, my mistake, and I couldn’t have had better customer service. Part exchanged on a turnaround which arrived the following day. Brilliant. No fuss, no hassle. Thank you so much.
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Elizabeth T*****n (from lincoln on 13 December 2021)
So pleased to find the very exact grate I needed. really helpful tips about making sure you ordered the correct one. Super speedy delivery and email confirmations. If only all online shopping was such a pleasure as this. can't recommend them highly enough. Grate Service (sorry couldn't resist the pun)
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Duncan M*****r (from farnham on 12 December 2021)
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