Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Rating:

Ronald ***** (from sleaford on 11 February 2022)
Very helpful staff who identified the correct part for my stove
Rating:

fireparts.com client (from congleton on 11 February 2022)
Rating:

Phil W*****s (from reading on 11 February 2022)
Friendly helpful. The product was spot on and relatively easy to use. Many Thanks
Rating:

Chris N*****n (from sheffield on 10 February 2022)
very pleased with the response to the order and quick delivery to N Ireland product not fitted yet so have no comments on installation difficaulty. Instructions were not delivered with order but found then on the web. thanks
Rating:

fireparts.com client (from ballymena on 10 February 2022)
Excellent
Rating:

John P*****e (from halifax on 10 February 2022)
5 star
Rating:

Sheena H*****h (from macclesfield on 10 February 2022)
Brilliant service
Rating:

fireparts.com client (from wigan on 10 February 2022)
Great products and a perfect fit.
Rating:

Guy C*****b (from king's lynn on 09 February 2022)
Excellent prompt service. Very helpful thank you.
Rating:

Tracey B*****r (from Pailton on 09 February 2022)
Product as described and delivered with no problems, though packaging rather excessive.
Rating:

John C*****r (from saffron walden on 09 February 2022)
Grate arrived quickly
Rating:

John F*****e (from morpeth on 09 February 2022)
Excellent service, quick delivery
Rating:

Gail O*****s (from ton pentre on 09 February 2022)
Rating:

Craig E*****y (from burton-on-trent on 07 February 2022)
This order was delivered well within the stated time, very well packed. No issues at all.
Rating:

Edward S*****r (from Salisbury on 06 February 2022)
I've used Firparts for a few years mow to keep my Parkray Chevin insert fire in good working order. Orders are dealt with quickly. Associated emails and delivery information is spot on.
Rating:

fireparts.com client (from york on 06 February 2022)

Good quick service.  Product Feedback: The box is the same size as the orginal but does't hsve the strenghimg ridges in the base the orginal has
Rating:

David S*****s (from greater london on 06 February 2022)
Reply from fireparts.com admin

Thanks David, I believe the very early Baxi boxes did have strengthing ridges. The designs have changed very marginally over time.  The suppliers we purchased the Baxi ashpan from do actually OWN all Baxi pattern rights, so the ashpan you received is a current Baxi pattern. Our suppliers do read our customers feedback as part of a 360 degree feedback process, so your feedback is very important to us and them, thank you very much.
Great service
Rating:

Tony D*****d (from Leeds on 06 February 2022)
Very good products and competitive pricing. Delivery was quick and the communication was excellent. I recommend try fireparts for your next purchase. You won’t be disappointed in my opinion.
Rating:

Colin P*****w (from birmingham on 06 February 2022)
Rating:

fireparts.com client (from forres on 04 February 2022)
excellent service
Rating:

Christine P*****s (from glasgow on 04 February 2022)
Prompt service good communication
Rating:

fireparts.com client (from lanchester on 04 February 2022)
Very efficient service as usual.
Rating:

Jacqueline F*****x (from clitheroe on 03 February 2022)
Excellent service thanks no problems item spot on
Rating:

Alan W*****n (from derby on 03 February 2022)
Prompt delivery. Excellent product. Thank you
Rating:

Elison Y*****g (from Lanarkshire on 03 February 2022)
Good fast service. Trouble free
Rating:

David Y*****n (from kinross on 02 February 2022)
Fantastic service and speedy delivery
Rating:

Andrew P*****k (from banwell on 02 February 2022)
Excellent service as usual
Rating:

Alex M*****w (from Airdrie,Lanarkshire on 01 February 2022)
Quick, extensive range, cheap, efficient.
Rating:

James M*****e (from london on 31 January 2022)

I was very impressed with your very prompt service. I ordered the ashbox at 7am online & it was delivered the afternoon of the next day. Well packaged too & arrived in perfect condition.
Rating:

fireparts.com client (from buckingham on 30 January 2022)
Although the item I wanted was unobtainable and I had a full refund I was in regular contact with a member of staff(Lynne)wh o kept me up to date with what was happening.
Rating:

Geoffrey ***** (from ilmnster on 30 January 2022)
Brilliant service, part was as ordered no problem,very fast delivery Thank you
Rating:

Stephne ***** (from pembroke on 29 January 2022)
Rating:

Edwin J*****s (from aberdare on 29 January 2022)
Exactly the right stuff, at really goood prices, and right to the door when promised..... Yes Yes Yes really grate..... (sorry) but very worth it. 5 star plus a gold one for the smile.
Rating:

Alastair R*****n (from oban on 29 January 2022)
Very good very quick service
Rating:

Michael T*****s (from Rotherham on 27 January 2022)
Great service
Rating:

Alastair S*****h (from kilmarnock on 27 January 2022)
Great service
Rating:

Lee ***** (from harlow on 27 January 2022)
excellent
Rating:

Elaine W*****n (from quarrington hill on 27 January 2022)
Very happy. Great customer service. Lynne is very helpful and a pleasure to chat to.
Rating:

Lynne E*****s (from testing on 27 January 2022)
Very easy to order, found part I was looking for fairly quickly. Been using Fireparts for a number of years now and their service is excellent.
Rating:

Mark K*****a (from Patrington, Hull on 27 January 2022)
PaymentLogos