Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent
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Stephen M*****e (from saltburn-by-the-sea on 22 March 2022)
excellent service and delivery
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Glenn S*****r (from sheffield on 21 March 2022)
Even though we received a broken part, the response and quick replacement was excellent. Good service and well done.
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Philip S*****w (from ipswich on 20 March 2022)
5 easy to order delivered promptly
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Richard N*****s (from watchet on 20 March 2022)
Excellent service from yourselves and the courier.The deepening bars are very good quality and it is reassuring that you have a good range of Triancon parts. Thank you, Colin Ellis
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Colin E*****s (from griston on 20 March 2022)
Excellent
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D H*****l (from stowmarket on 18 March 2022)
Made an enquiry regarding the order. The stove that I required parts for was purchased in 2011, which mean't that the door glass dimensions were different to what I required. I left a comment, as requested on the part information sheet. Still feeling uncomfortable with the order showing the earlier dimensions, I e-mailed Fireparts quoting the order number and my concerns. In all credit, I had a prompt reply to say they had noted my concern and that the order was being processed and checks being made to ensure the correct part was being sent out. Excellent service!
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John E*****s (from swansea on 18 March 2022)
Quick delivery & hassle free
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fireparts.com client (from ashford on 18 March 2022)
Fast delivery and well packed
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Neil A*****y (from boston on 18 March 2022)
Great communication and fast delivery
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Michelle S*****s (from pantymwyn on 17 March 2022)
The company had a comprehensive knowledge of my required product for my dated Parkray . I am pleased with the alternative firebrick material.
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Timothy C*****x (from gillingham on 17 March 2022)
Service was very good.
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John B*****m (from harpenden on 15 March 2022)
Brilliant service, spoke to phill on a number of occasions. I was unsure of the exact products I needed but via pictures and measurements he found me everything I needed and It all fits perfectly. Will defo use again and recommend to others
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James B*****e (from harlow on 12 March 2022)
Excellent service, fast delivery. Will do business again when needed. Thanks a lot.
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Audrey W*****e (from canterbury on 12 March 2022)
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Alan H*****r (from kelty on 11 March 2022)
Exactly what I was looking for, easy to find on the website and very prompt delivery.
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fireparts.com client (from twickenham on 10 March 2022)
Easy process to order. Fast delivery and good quality Ashpan-item as expected
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Kate P*****n (from dronfield on 10 March 2022)
Excellent service, very happy. Staff very helpful with a payment problem from channel Islands.
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Peter C*****e (from sark on 09 March 2022)
Exceptional service - and I really do mean that word 'Exceptional'. Communicatio n from you to me was brilliant resulting in the right advice, the correct parts, payment, delivery and installation all completed within 3 days. I would recommend your service to anyone.
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Richard C*****y (from huntingdon on 08 March 2022)
I would like to thank the Fireparts Team especially Lynne on the fast and efficient service you all provided to Ireland.My Parkray parts arrived thanks to your instructions.F rom placing order to customs and carriage paid,all took about seven days to be delivered.It would be hard to beat that.Once again many thanks to all concerned. Yours Gerard Linehan
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Gerard L*****n (from lixnaw on 06 March 2022)
Item delivered within time specified
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Lorraine ***** (from northwich on 06 March 2022)
Great service, description of item clear so was able to order two items I needed
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Deborah E*****s (from newcastle on 06 March 2022)
Very good service and very happy with products.will certainly use your company again.
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Andrew D*****l (from aberdeen on 05 March 2022)
Excellent service super quick delivery
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Andrew L*****e (from aberdeenshire on 04 March 2022)
Great company to deal with professional and friendly. Giving good advice and guidance on the product from enquiry to purchase. Phil was most helpful and great phone manner, which I appreciated. I would thoroughly without hesitation recommend this company
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James M*****n (from Glasgow on 03 March 2022)
I am delighted with the replacement parts for my fire. They were exactly what I needed. They arrived very quickly after the order was placed. I cannot speak highly enough about the fantastic customer service. I couldn't have got the exact parts I needed without the assistance of Lynn. She was a fantastic help.
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Karen E*****s (from dublin 9 on 03 March 2022)
easy to order, very helpful lady on telephone, quick delivery, no complaints at all, a 5 star service, thankyou.
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Linda P*****s (from burnopfield, newcastle-upon-tyne on 02 March 2022)
Excellent, speedy service. Thanks again, back in 2 or 3 years.
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Jim I*****s (from Musselburgh on 02 March 2022)
I went online to order replacement parts for my Baxi fireplace. I then rang as I was unsure of the correct replacement. I spoke to Lynne who was more than helpful. She kept me right about the correct replacement and wanted to ensure that I was happy with this. She looked at me previous order to you (2018) and was able to advise on the replacement. She reassured me about the postage and the package arrived when promised. It was well packed and I was very pleased with the service. My thanks to Lynne
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Frederick R*****r (from aberdeenshire on 01 March 2022)
VERY HELPFUL OVER THE PHONE AND THE CORRECT PARTS ARRIVE SOON AFTER. VERY PLEASED WITH OVERALL SERVICE.
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John P*****e (from tranent on 28 February 2022)

We have been very pleased with this product, which was supplied to us quickly and at a great price.
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fireparts.com client (from shirrell heath on 28 February 2022)
Excellent service on the telephone when I had experienced a problem in completing my order on-line. Prod ucts arrived quickly and well packaged. Thank you.
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fireparts.com client (from holmesfield on 26 February 2022)
Got my parts no problem prompt delivery and good quality
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Gary S*****h (from stanley on 26 February 2022)
a1 service
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Herbie O*****e (from stockton-on-tees on 25 February 2022)
was easy to order, delivered on time
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Joyce C*****n (from TELFORD on 25 February 2022)
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Eric M*****s (from market harborough on 25 February 2022)
Prompt delivery of a good quality ash box. Good service.
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David ***** (from dunferline on 24 February 2022)
First Class Service
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Terry M*****n (from little limber on 24 February 2022)
Good price and speedy delivery
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Stephen L*****r (from st albans on 24 February 2022)
Fast delivery great product.
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Simon J*****s (from jedburgh on 21 February 2022)
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