Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Rating:

David B*****h (from welwick on 01 November 2021)
Excellent service and communication, very helpful
Rating:

Christine A*****e (from dumfriesshire on 01 November 2021)
Rating:

Stefan S*****a (from redruth on 31 October 2021)
Fire glass arrived safely and fits perfectly. Whenever I order anything from you I am always satisfied and Lynne is always extremely helpful. Top marks
Rating:

Sandra L*****r (from halstead on 31 October 2021)
Quick delivery and at a great price.
Rating:

Chris M*****d (from rumburgh on 30 October 2021)
Product was supplied promptly and accurately. Thanks.
Rating:

Roger S*****n (from market rasen on 29 October 2021)
Excellent service and delivered on time
Rating:

Stephen R*****l (from farnham on 28 October 2021)
Fast delivery quality goods
Rating:

David G*****d (from west hampstead on 28 October 2021)
Excellent service as always from "Fireparts" I highly recommend their service, experience and prices, delivery was quick too. Phil took my call and was very knowledgeable of all products discussed. Buy with confidence.
Rating:

Russell J*****s (from dunton on 28 October 2021)
Excellent service.
Rating:

Anthony R*****d (from swadlincote on 27 October 2021)
Rating:

Frank R*****d (from norwich on 27 October 2021)
Great service product delivered as stated
Rating:

fireparts.com client (from norwich on 27 October 2021)
Quick and easy to order. Fast delivery.
Rating:

Agnes G*****r (from lanark on 27 October 2021)
Great as always
Rating:

Duncan N*****n (from alnwick on 27 October 2021)
Ordering was very easy. The product arrived a few days later. Very quick and efficient.
Rating:

Susan O*****n (from ashbourne on 27 October 2021)
Was kept well informed with updates on product delivery which actaully occured a few days before the expected date.
Rating:

fireparts.com client (from grange-over-sands on 26 October 2021)
As I had problems ordering on the website I rang and a very helpful gentleman sorted my order out and rang me back to confirm what he had done. The order arrived 2 days later which was quicker than I expected. Exc ellent service.
Rating:

Sandra S*****h (from enderby leics on 24 October 2021)
Rating:

Trevor C*****k (from york on 23 October 2021)
Rating:

Ian O*****d (from perth on 23 October 2021)
Fair price delivered on time in full.
Rating:

Michael B*****r (from withernsea on 23 October 2021)
Rating:

Brian M*****y (from ripon on 22 October 2021)
A very friendly and easy service to use and a quality item to purchase.
Rating:

Ian C*****s (from hartlepool on 22 October 2021)
Rating:

Trevor C*****k (from york on 21 October 2021)
I'm well pleased with the service provided quick and on time
Rating:

Andrew H*****s (from doagh on 21 October 2021)
Excellent communication with Lynne she is so helpful
Rating:

Val H*****s (from houghton le spring on 21 October 2021)
VERY GOOD, PROMPT DELIVERY AND PRODUCT PACKAGED WELL
Rating:

fireparts.com client (from eastleigh on 20 October 2021)
Really helpful
Rating:

Brian B*****y (from manchester on 20 October 2021)
Rating:

Graham ***** (from landkey on 20 October 2021)
Purchase online quick and easy no problem’s whatsoever price was reasonable have bought same product before would buy again if the need arises.
Rating:

Ronald B*****n (from durham on 20 October 2021)
Quick delivery. Good service.
Rating:

Trevor B*****h (from lyndhurst on 20 October 2021)
Rating:

Julie ***** (from spalding on 20 October 2021)
Rating:

fireparts.com client (from manfield on 20 October 2021)
I couldn’t find what I wanted on the website but a quick phone call and a chat to a very helpful member of staff soon resolved the problem .
Rating:

Ruth F*****r (from edingthorpe, north walsham on 19 October 2021)
Very quick and helped me choose the right item
Rating:

Lindsey L*****r (from swadlincote on 19 October 2021)
5 star service extremely helpful and knowledgeable. Will highly recommend to anyone who needs parts for solid fuel stove. *****
Rating:

Marc G*****n (from leamington spa on 18 October 2021)
Great service and price. Friendly and helpful staff (Lynne)
Rating:

Christine A*****t (from warwicks on 17 October 2021)
Excellent service. A great company to deal with.
Rating:

Simon L*****e (from beckwithshow, harrogate on 17 October 2021)
Great!! Ordered by phone,courteou s and helpful staff, advised and ordered correct parts, delivered when said, courier on time, parts all fitted and fire lit all in 30mins. Well impressed, will sure use Fireparts again.
Rating:

Stephen W*****s (from chesterffield on 17 October 2021)
Very good
Rating:

Peter D*****w (from hambledon on 16 October 2021)
Excellent service throughout
Rating:

Deborah ***** (from chesterfield on 15 October 2021)
PaymentLogos