Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Paul B*****e (from loughrea on 10 December 2021)
Excellent service, will definitely use again and recommend you to my friends
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Pat C*****y (from londonderry on 10 December 2021)
Easy ordering and fast delivery. Parts are doing their job well
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Joy P*****k (from hull on 10 December 2021)

Courier came just before I got home, left it at post office 5 miles away but 2 days later. Went to PO and waited in queue for half an hour in front of a pillock who wouldn't social distance and sneezed all over everybody. Got to counter and staff couldn't work out the electronic carrier system, but eventually gave up and handed it over. Drove home and half the headlamps went on the way back. Went down with heavy cold 2 days later and missed a dinner date. Just waiting for the wife to go down with it. Other than that all went well!! What's annoying is I can't blame anybody else for the days failure apart from the pillock.
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Stuart F*****r (from ringmer on 09 December 2021)
Reply from fireparts.com admin

Thank you for your feedback, we do appreciate the humour element, but appreciate there is also some seriousness; to collect from the Post Office would have been inconvenient, especially with the sneezing pillock close by!!  I hope the parts all fit ok and it was worth the trip to collect and thanks again for the feedback.
Fast efficient service Lynne was more than helpful
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Maureen P*****n (from kirkcaldy on 08 December 2021)
Ordered by telephone, very pleasant and helpful Michelle. Order dispatched promptly and now received. Thank you.
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Antony D*****n (from st brelade jersey on 08 December 2021)
Lightning fast delivery by courier, the replacement firebricks were carefully packed and exactly what I needed. Absolutely delighted, the products and the service were faultless. Highly recommended!
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Lynda B*****n (from barrington on 07 December 2021)
Speedy delivery which was much appreciated and as usual Lynne was her very helpful self.
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Sandra L*****r (from halstead on 06 December 2021)
The replacement fire bricks were a very fair price, perfectly described, the delivery was great and arrived on time,, very well packaged and in perfect order. This is a great domestic company and I would highly recommend them. They are also available on the phone gor help and advice. Very reassuring. Thank you ‘Fireparts’
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Nancy M*****h (from cambridge on 06 December 2021)
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John C*****n (from manchester on 05 December 2021)
Well satisfied : excellent service
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Brian C*****y (from grange over sands on 05 December 2021)
Got good advice & service from the lady I spoke to on the telephone. She advised me which parts I needed to buy & which ones I probably would not need. My purchase was from Fireparts was about a hundred pounds less than the price quoted by another supplier.
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Ian H*****s (from kelso on 05 December 2021)
Fabulous service and advice. Excellent communication. Went above and beyond to ensure I received the correct door glass for my log burner, which they sourced. Very happy/ thank you
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Karen H*****r (from Stafford on 05 December 2021)
Very easy to order online. Prompt email response and updates. Delivery arrived sooner than expected a nice surprise. There was a tear in packaging on delivery but all contents were intact and correct in number.
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Adrian F*****r (from Coleraine on 05 December 2021)
Although wrong product supplied Firepaetsxwere extremely helpful at replacing these in time for our builder to complete work before Storm Arwen hit. Thank goodness!
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fireparts.com client (from earlston, berwickshire on 04 December 2021)
Splendid service, quick and efficient with excellent advice leading us to our exact requirements.
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Robert W*****s (from nr tenbury wells on 04 December 2021)
All parts arrived in good condition undamaged
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Gordon W*****n (from aberdeen on 03 December 2021)
The item was delivered very quickly, packed really well and was just as described on the site
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Claire S*****y (from nr alford on 02 December 2021)
excellent service from seller. good robust item well made, very pleased.
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Rosalie H*****r (from abbots leigh on 02 December 2021)
Great company , thanks again and great product.
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Michael ***** (from sutton coldfield on 30 November 2021)
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Ronald ***** (from sleaford on 27 November 2021)
Fast. Efficient
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Andy M*****l (from Newark on 27 November 2021)
Service is excellent
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Stanley C*****l (from alloa on 26 November 2021)
Fast, easy to find required item, fast response, reasonable price. Excellent service.
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Robert T*****n (from York on 26 November 2021)
Good, quick service
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Wendy W*****n (from north yorkshire on 25 November 2021)
Thanks for your kwick survis and delivery everything fit 10 out of 10 this is the second time i have ordered with yourselves and will continue to order for yourselves again ????
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R W*****w (from ryton on 25 November 2021)
Quick and easy
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Susan N*****l (from Irvine on 24 November 2021)
Fast delivery very pleased, nice to trade with you many thanks.
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John B*****r (from bedford on 24 November 2021)
Have used before and will use again when I need more parts. Delivery was good and quick.
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Michael O*****s (from nr. shrewsbury on 24 November 2021)
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fireparts.com client (from ripon on 24 November 2021)
Very happy with this transaction, have uase this site before and will again.
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Victor W*****n (from trawsfynydd on 23 November 2021)
I am over the moon with this company. Kept in regular contact with me regarding the product availability. The items are great. Value for money and exactly what I wanted
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Fiona O*****d (from solihull on 21 November 2021)
Well wrapped, speedily delivered
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Barney N*****t (from tunstall on 21 November 2021)
Srervice was excellent - goods arrived very quickly
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Robin H*****l (from clitheroe on 21 November 2021)

Wrong part delivered initially, but mistake rectified immediately and with apologies, so overall a very satisfactory service
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Peter ***** (from hertford on 20 November 2021)
Reply from fireparts.com admin

We got it wrong with your order Peter, we are extremely sorry.  We are very happy you were satisfied about the rectification and speed of. Thank you for your patience and understanding.
Customers Service was excellant
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Barrie N*****y (from High Wycombe on 19 November 2021)
Great
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Stephen H*****l (from preston on 19 November 2021)
Good service, prompt delivery
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Phil W*****s (from reading on 19 November 2021)
Excellent
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Marie B*****t (from craig-cefn-parc on 19 November 2021)
Excellent customer service with people who know what they are doing. A big thank you for noticing there was an error in the order and with the speed it was corrected.
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Andrew I*****s (from Barnsley on 19 November 2021)
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