Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

My latest order was for a glass for my Parkray 88. It arrived on time well packed and I fitted it today. All good
Rating:

Robert B*****y (from Redruth on 14 October 2021)
I found the staff at Fireparts.com very helpful, friendly and knowledgeable, this is my first experience shopping with them and I would defiantly recommend contacting them and their prices are good too.
Rating:

Russell J*****s (from dunton on 14 October 2021)
Quick and we’ll packed no breakages would use again
Rating:

Lorna L*****e (from Bedwas on 14 October 2021)
Correct part for burner, sent quickly and well packaged
Rating:

Alison S*****l (from moffat on 14 October 2021)
Easy to use website and delivery in good time, cannot fault the online service.
Rating:

Mike T*****e (from north east lincolnshire on 13 October 2021)
Excellent prompt response to my query, and then rapid despatch. VERY impressed.
Rating:

Andrew G*****n (from exeter on 12 October 2021)
Very helpful when I rang to ask about ash pan to fit small Edwardian fireplace. Ordered and paid for and delivered by DPD in a couple of days.
Rating:

Hilary J*****n (from ellington on 10 October 2021)
Prompt and efficient service first class thank you
Rating:

Celia P*****t (from banbury on 10 October 2021)
very good service but not used as yet. Looks fine. Will use again if needed
Rating:

fireparts.com client (from Grimsby Town on 10 October 2021)
5
Rating:

Ronan K*****n (from belfast on 09 October 2021)

Super fast delivery
Rating:

Rebekah S*****t (from sawley on 09 October 2021)
Fast service. Great prices.
Rating:

Christine A*****t (from warwicks on 09 October 2021)
Great service
Rating:

Eileen H*****t (from dunscore on 09 October 2021)
Excellent and rapid service. Very helpful and friendly customer services
Rating:

Duncan M*****w (from cheltenham, gloucestershire on 08 October 2021)
Great service, friendly and helpful.
Rating:

Louise B*****t (from north warsham on 08 October 2021)
Easy to order and quick delivery
Rating:

Jacqui ***** (from lanchester on 08 October 2021)
Excellent and easy service.
Rating:

Kevin R*****e (from devizes on 07 October 2021)
Rating:

C J*****n (from york on 07 October 2021)
Amazingly good service all round, from checking the website to see what was available to the ordering process and finally to the speedy delivery. Only pity is that I am unlikely to need to order these again. Always just a bit hesitant dealing with an “independent” supplier but this was great, and I know that I got the best from a specialist supplier who obviously believes in service.
Rating:

Peter R*****d (from wokingham on 07 October 2021)
Easy to order and very prompt delivery
Rating:

Michael M*****s (from chippenham on 07 October 2021)
Ordering online was easy as the website is well laid out. Reasonable prices and quick delivery.
Rating:

Giovanni M*****a (from newtownabbey on 07 October 2021)
Worked just as I’d want it to. Simple enough to order on website, arrived on time in suitable packaging. Thanks
Rating:

fireparts.com client (from nuneaton on 07 October 2021)
Fabulous——real ly delighted with your service — thank you!
Rating:

Pat P*****g (from poole on 06 October 2021)
I never thought I would get a new rod and flap but it was held in stock - well done.
Rating:

Alan P*****t (from chipping norton on 06 October 2021)
Arrived quickly and in good condition
Rating:

William W*****e (from kelso on 06 October 2021)
Easy to use web site. Very helpful on the phone too.
Rating:

fireparts.com client (from isle of arran on 06 October 2021)
Excellent service at an unbeatable price. will certainly use again.
Rating:

John I*****t (from colchester on 06 October 2021)
Excellent fast delivery
Rating:

L D*****s (from yarm on 04 October 2021)
Really happy with the product and service 5*
Rating:

Tim A*****y (from stafford on 02 October 2021)
Very efficiently handled from ordering procedure to delivery which was within 2 days. Very impressed
Rating:

Paul Y*****g (from peel on 01 October 2021)
Rating:

fireparts.com client (from newark on 01 October 2021)
Excellent service , product looks perfect .
Rating:

Robert M*****e (from llanelli on 01 October 2021)
Rating:

Steven L*****t (from wigan on 01 October 2021)
Great service, great price
Rating:

fireparts.com client (from haltwhistle on 30 September 2021)
correct item arrived very quickly and has been fitted, was simple to fit and looks great. I have used used Fireparts before and will use again should I need more parts.
Rating:

Michael O*****s (from nr. shrewsbury on 30 September 2021)
Nice and easy website. Fits perfectly.
Rating:

Joe H*****s (from romsey on 30 September 2021)
Phone order very easy and quick delivery
Rating:

Christopher S*****r (from thrapston on 28 September 2021)
Delighted with the efficiency Product delivered quick and was the perfect one
Rating:

Breda ***** (from ballinrobe on 26 September 2021)
prompted and friendly service
Rating:

Robert H*****n (from chesterfield on 25 September 2021)
Good value and fast
Rating:

Paul R*****n (from holmfirth on 25 September 2021)
PaymentLogos