Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Very helpful with quick delivery and good value. I will not hesitate to use this service when I need. Thanks
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John R*****e (from meifod on 06 August 2021)
Excellent service, quick delivery
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Jayne L*****e (from nr rochdale on 05 August 2021)
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Tony P*****t (from nottingham on 04 August 2021)
A very good range of products and a website that was easy to use and to find the parts I needed. Quick delivery was the icing on the cake.
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Jim S*****l (from romney marsh on 04 August 2021)
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Derek W*****d (from southampton on 04 August 2021)
Brilliant service-delive red next day
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D.t. P*****l (from monmouth on 30 July 2021)
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Marian C*****e (from Golspie on 29 July 2021)
Good price and quick delivery
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Matthew H*****y (from cardiff on 29 July 2021)
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Don J*****n (from york on 26 July 2021)
A very good delivery time. The packaging was, I believe, bomb proof. Very well packed. Plenty of communications to let me know it was on it's way. I was well pleased with the complete service.
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Joseph S*****d (from grantham on 23 July 2021)
Customer service fast, friendly and efficient
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fireparts.com client (from WOOLER on 23 July 2021)
Still to fit but all come in one piece packed well.
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James W*****s (from swindon on 23 July 2021)
Great service and quick delivery.
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Chris P*****s (from ammanford on 19 July 2021)
Very impressive service. Ordered and delivered the next day. Will definitely be using them again.
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fireparts.com client (from bristol on 18 July 2021)
Item initially out of stock so put on back order. Slight acceptable delay, but kept informed. Very pleasant people. Would recommend.
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Derek P*****e (from blackpool on 17 July 2021)
Quick delivery
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Wanda T*****y (from stoke on trent on 15 July 2021)
Quick and easy
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David ***** (from monmouth on 15 July 2021)
Help desk very friendly and proactive
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Shane B*****d (from Newbridge on 14 July 2021)
Excellent detail on website helped me to make sure it was the correct part. Arrived very quickly in perfect condition. Thank you.
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Jenny T*****t (from nantwich on 14 July 2021)
Very efficient and quick service at supplying Glass
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Walter B*****y (from doncaster on 14 July 2021)
Thank you for yr fast service and delivery.
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David M*****n (from south uist on 09 July 2021)
Great and helpful service thank you.
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Brian S*****s (from launceston cornwall on 08 July 2021)
Your service has been excellent. I would give it 5 stars
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Louise M*****r (from argyll on 06 July 2021)
I had difficulties with the website but a phone call produced exceptionally good and very prompt service.
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Andrew R*****s (from totnes on 04 July 2021)
5 Timely and well packed
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John B*****t (from winsford on 03 July 2021)
Great product and fast delivery, cannot fault the service.
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John H*****s (from bilston on 30 June 2021)
Item arrived within days and was exactly what we ordered
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Keith G*****y (from abergavenny on 27 June 2021)
Service was excellent. Communication was answered straight away and the product arrived early.
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Linda M*****e (from forfar on 26 June 2021)
Quick and efficient
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Peter B*****y (from brigg on 25 June 2021)
Excellent service and very quick reply to queries re products .very quick delivery and received goods in a week in ireland would strongly recommend this company.
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Colette M*****c (from drumkeeran on 25 June 2021)
New ash bins slipped into place - that's me ready for winter! Ordering, communication and delivery all went well, thanks.
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Norman C*****g (from linlithgow on 20 June 2021)
Very fast
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James M*****n (from hampton hill on 18 June 2021)
Very helpful finding and confirming the part was the correct one
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Hay W*****n (from whitchurch on 18 June 2021)
5 star easy site to use good feedback as to when the order was ready and order arrived when they said
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Shirley F*****d (from penrith on 18 June 2021)

It is not possible for me to rate any feedback when I have not yet received the part John Cook
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John C*****k (from Dublin on 16 June 2021)
Reply from fireparts.com admin

Thank you John for the prompt advises, as discussed the courier is having difficulty (but still investigating) your missing order. In the meantime we have promptly dispatched a new order to you, tracking has been sent to you today so you can personally monitor it along its journey.  It's not very often a parcel goes missing, but we will always ensure our customers are put right promptly when it does happen.  We will also monitor the delivery from our end.  Thank you again for advising us and please accept our apologies for the inconvenience caused..
More than happy with my purchase and the service provided.Will definitely buy from again when the need arises.
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Steve B*****y (from maidstone on 13 June 2021)
Excellent
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Colin G*****n (from ballymena on 04 June 2021)
Arrived in good time and fits fire perfectly.
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James V*****n (from warrington on 04 June 2021)
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Ian S*****n (from Stoke on Trent on 04 June 2021)
Fast efficient service - very helpful on swapping an item (I) incorrectly ordered
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Jason R*****t (from salisbury on 30 May 2021)
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