Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Quick and easy
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Susan N*****l (from Irvine on 24 November 2021)
Fast delivery very pleased, nice to trade with you many thanks.
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John B*****r (from bedford on 24 November 2021)
Have used before and will use again when I need more parts. Delivery was good and quick.
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Michael O*****s (from nr. shrewsbury on 24 November 2021)
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fireparts.com client (from ripon on 24 November 2021)
Very happy with this transaction, have uase this site before and will again.
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Victor W*****n (from trawsfynydd on 23 November 2021)
I am over the moon with this company. Kept in regular contact with me regarding the product availability. The items are great. Value for money and exactly what I wanted
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Fiona O*****d (from solihull on 21 November 2021)
Well wrapped, speedily delivered
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Barney N*****t (from tunstall on 21 November 2021)
Srervice was excellent - goods arrived very quickly
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Robin H*****l (from clitheroe on 21 November 2021)

Wrong part delivered initially, but mistake rectified immediately and with apologies, so overall a very satisfactory service
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Peter ***** (from hertford on 20 November 2021)
Reply from fireparts.com admin

We got it wrong with your order Peter, we are extremely sorry.  We are very happy you were satisfied about the rectification and speed of. Thank you for your patience and understanding.
Customers Service was excellant
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Barrie N*****y (from High Wycombe on 19 November 2021)
Great
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Stephen H*****l (from preston on 19 November 2021)
Good service, prompt delivery
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Phil W*****s (from reading on 19 November 2021)
Excellent
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Marie B*****t (from craig-cefn-parc on 19 November 2021)
Excellent customer service with people who know what they are doing. A big thank you for noticing there was an error in the order and with the speed it was corrected.
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Andrew I*****s (from Barnsley on 19 November 2021)
Quick and efficient delivery. Goods well packaged
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Martyn W*****s (from monmouth on 18 November 2021)
item arrived on time it was exactly what i ordered will use fire parts again excellent service
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Paul W*****e (from leek on 18 November 2021)
very pleased with the service and speedy delivery
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Torquil M*****d (from isle of lewis on 17 November 2021)
Could not be more helpful, would highly recommend
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Jan F*****a (from retford on 17 November 2021)
Well packed items and good delivery time.
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Carol G*****n (from HALESWORTH on 17 November 2021)
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Margaret B*****y (from birch grove rd, horsted keynes on 16 November 2021)
Although an error was made on first delivery, it was very quickly rectified. Good service!
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Helen W*****n (from mold on 16 November 2021)
Item was competitively priced and well packaged.
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John T*****r (from oban on 15 November 2021)
Great communication and item dispatched quickly.
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fireparts.com client (from leighton buzzard on 14 November 2021)
Fast efficient service, many thanks
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Richard B*****d (from grimsby on 12 November 2021)
Arrived super fast and super safe. These guys are the best in fire part knowledge and spares. Thanks again!
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fireparts.com client (from grimsby on 12 November 2021)
Easy ordering. Quick dispatch
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Angela C*****y (from liverpool on 12 November 2021)
Quick and efficient
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Sheila M*****r (from perth on 12 November 2021)
good quick service
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Ronald W*****s (from notts on 11 November 2021)
Website very good, easy to use. Parts arrived quickly and safely.
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Paul E*****s (from oakham on 11 November 2021)
The correct products were delivered on time. Good service
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Fergus O*****r (from wicklowtown on 11 November 2021)
Great service and fast delivery
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Deborah H*****n (from seaham on 11 November 2021)
Excellent service from day one. I ordered a part that wasn’t correct and contacted your office. I received excellent advice and was treated with respect throughout. My query was dealt with efficiently and professionally and I ordered different parts. I sent back the first order and was quickly refunded and I am extremely happy with the service I received. I would definitely recommend your company to others.
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Susan O*****n (from ashbourne on 11 November 2021)
I recieved a great fast service regarding my spare fire parts. Will certainly recommend and use fireparts.com again. Items were very well packed and arrived safe and sound. Thank you.
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fireparts.com client (from southport on 10 November 2021)
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Keith L*****n (from collect on 08 November 2021)
Excellent Service and fast delivery
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Alan G*****m (from cornsay colliery on 07 November 2021)
All information is available on your website, plus I found it very helpful and reassuring to speak to a knowledgeable member of your staff to make absolutely sure I was ordering the right items, which arrived exactly as ordered and on the correct day.
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fireparts.com client (from steppingley, bedford on 07 November 2021)

Excellant service My order arrived within 48 hours great value thanks
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Margaret D*****n (from bouldon, craven arms on 06 November 2021)
Quick, efficient delivery.
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fireparts.com client (from turriff on 06 November 2021)
Have used Fireparts.com many times and have always had first class service.
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Don W*****t (from Workington on 06 November 2021)
Great less than 24 hrs between ordering and delivery
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John H*****e (from canterbury on 05 November 2021)
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