Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Pat ***** (from belfast on 22 September 2021)
5 very good service use you again with no hesitation. thank you
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Peter R*****t (from danesmoore. chesterfield on 21 September 2021)
Fast efficient service
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fireparts.com client (from cardiff on 21 September 2021)
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fireparts.com client (from woodhall spa on 17 September 2021)
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Pauline ***** (from ashbourne on 17 September 2021)
Quick reliable service.
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fireparts.com client (from newcastle upon tyne on 17 September 2021)
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Geoffrey M*****r (from oldham on 17 September 2021)
Very pleased with the sevice. Item came well packaged and on time. Would use this company again.
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Brian P*****r (from stoke on trent on 16 September 2021)
Very helpful as not sure on part quick service and delivery
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Michele H*****s (from thetford on 15 September 2021)
Very quick and very helpful highly recommend.
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Christopher ***** (from ferndale on 15 September 2021)
Good service, arrived quickly
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fireparts.com client (from strathcarron on 14 September 2021)
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Joseph D*****n (from seaham on 13 September 2021)
very good service
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Martin Y*****g (from stirling on 12 September 2021)
Excellent service,and fast response, even after items were lost in post, causing minimum delay.
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fireparts.com client (from trowbridge on 11 September 2021)
Order speedily dealt with and dispatched. Q uery dealt with immediately. First class supplier
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Miss B*****d (from whitby on 10 September 2021)
excellent service
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John B*****t (from scunthorpe on 10 September 2021)

Order delivered promptly but 1 item was missing. This was quickly resolved after I sent an email about it.
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fireparts.com client (from harpenden on 05 September 2021)
Reply from fireparts.com admin

We have provided feedback to the warehouse manager who confirmed they missed adding all the parts you ordered to your parcel.  Please accept our apologies for this oversight. We do make errors (occassonally!!) but when they do happen, we will promptly resolve.  Thank you for your patience and feedback.
It was a great experience to buy from a good, trustworthy British firm. I was given all the information clearly about the products that I was ordering. I even received a personal phone call giving me the results of research about a completely different product I had enquired about...wonder ful personal service!!
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David G*****w (from Gordon on 04 September 2021)
Excellent efficient response from the company. I was kept informed of stages from order to despatch of glass pack, which was appreciated. It gave me the impression that the company cared about the customer and were thorough and committed to good service. Thank you.
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Ann D*****n (from cottingham on 04 September 2021)
Fantastic service, came before the due date, Really happy.
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Brian W*****s (from shetland on 04 September 2021)
Ordered by phone excellent service Super fast delivery, Wel l packed exceeded expectations Thank you
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Geoffrey M*****r (from oldham on 04 September 2021)
Very quick service. Product exactly as described,
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Geoffrey P*****n (from consett on 28 August 2021)
Very helpful and knowledgeable staff
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Mick P*****m (from stoke-on-trent on 26 August 2021)
good price and arrived on time
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Phil E*****s (from Ruthin on 25 August 2021)
Thankyou for prompt service and delivery
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Rose P*****e (from newcastle emlyn on 23 August 2021)
Product as described and promptly delivered in good condition with lots of protective packing. Website east to use so overall an excellent experience.
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fireparts.com client (from ossett on 22 August 2021)
Lynne helped me out so much she went beyond the call of duty. Well done Lynne and well done Fireparts.
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Carol C*****s (from eltham on 20 August 2021)
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Kim H*****t (from grimsby on 19 August 2021)
very good service no issues at all
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Peter C*****d (from kingsbridge on 19 August 2021)
Excellent experience very fast and efficient staff that i spoke to were friendly and extremely helpful
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Graham D*****n (from mostell, wakefield on 19 August 2021)

Slight blip when my first order arrived. The courier had clearly dropped it somewhere between despatch and delivery, the box was split and one of the firebricks shattered. All was redeemed, however. A replacement part arrived two days later. Good service, good response to a problem.
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David E*****s (from leeds on 19 August 2021)
Reply from fireparts.com admin

Thank you for taking the time to give us your feedback. It really does mean a lot to us. Whilst we do endeavour to package our orders extremely well to avoid breakages these do sometimes happen. We will always replace any damaged parts as soon as possible and thank you for your patience and understanding. Kindest regards Lynne
5
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fireparts.com client (from salisbury on 19 August 2021)
Quick service, correct parts and good prices thank you
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fireparts.com client (from on 18 August 2021)
Speedy and efficient service. Exelent price. Simple to order.
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Patrick S*****n (from st. austell on 13 August 2021)
5
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Sandra D*****s (from brynithel on 08 August 2021)
First class service.
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David E*****n (from blackburn on 08 August 2021)
Very helpful with quick delivery and good value. I will not hesitate to use this service when I need. Thanks
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John R*****e (from meifod on 06 August 2021)
Excellent service, quick delivery
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Jayne L*****e (from nr rochdale on 05 August 2021)
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Tony P*****t (from nottingham on 04 August 2021)
A very good range of products and a website that was easy to use and to find the parts I needed. Quick delivery was the icing on the cake.
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Jim S*****l (from romney marsh on 04 August 2021)
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