Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Julie ***** (from spalding on 20 October 2021)
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fireparts.com client (from manfield on 20 October 2021)
I couldn’t find what I wanted on the website but a quick phone call and a chat to a very helpful member of staff soon resolved the problem .
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Ruth F*****r (from edingthorpe, north walsham on 19 October 2021)
Very quick and helped me choose the right item
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Lindsey L*****r (from swadlincote on 19 October 2021)
5 star service extremely helpful and knowledgeable. Will highly recommend to anyone who needs parts for solid fuel stove. *****
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Marc G*****n (from leamington spa on 18 October 2021)
Great service and price. Friendly and helpful staff (Lynne)
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Christine A*****t (from warwicks on 17 October 2021)
Excellent service. A great company to deal with.
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Simon L*****e (from beckwithshow, harrogate on 17 October 2021)
Great!! Ordered by phone,courteou s and helpful staff, advised and ordered correct parts, delivered when said, courier on time, parts all fitted and fire lit all in 30mins. Well impressed, will sure use Fireparts again.
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Stephen W*****s (from chesterffield on 17 October 2021)
Very good
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Peter D*****w (from hambledon on 16 October 2021)
Excellent service throughout
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Deborah ***** (from chesterfield on 15 October 2021)
My latest order was for a glass for my Parkray 88. It arrived on time well packed and I fitted it today. All good
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Robert B*****y (from Redruth on 14 October 2021)
I found the staff at Fireparts.com very helpful, friendly and knowledgeable, this is my first experience shopping with them and I would defiantly recommend contacting them and their prices are good too.
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Russell J*****s (from dunton on 14 October 2021)
Quick and we’ll packed no breakages would use again
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Lorna L*****e (from Bedwas on 14 October 2021)
Correct part for burner, sent quickly and well packaged
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Alison S*****l (from moffat on 14 October 2021)
Easy to use website and delivery in good time, cannot fault the online service.
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Mike T*****e (from north east lincolnshire on 13 October 2021)
Excellent prompt response to my query, and then rapid despatch. VERY impressed.
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Andrew G*****n (from exeter on 12 October 2021)
Very helpful when I rang to ask about ash pan to fit small Edwardian fireplace. Ordered and paid for and delivered by DPD in a couple of days.
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Hilary J*****n (from ellington on 10 October 2021)
Prompt and efficient service first class thank you
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Celia P*****t (from banbury on 10 October 2021)
very good service but not used as yet. Looks fine. Will use again if needed
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fireparts.com client (from Grimsby Town on 10 October 2021)
5
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Ronan K*****n (from belfast on 09 October 2021)

Super fast delivery
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Rebekah S*****t (from sawley on 09 October 2021)
Fast service. Great prices.
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Christine A*****t (from warwicks on 09 October 2021)
Great service
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Eileen H*****t (from dunscore on 09 October 2021)
Excellent and rapid service. Very helpful and friendly customer services
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Duncan M*****w (from cheltenham, gloucestershire on 08 October 2021)
Great service, friendly and helpful.
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Louise B*****t (from north warsham on 08 October 2021)
Easy to order and quick delivery
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Jacqui ***** (from lanchester on 08 October 2021)
Excellent and easy service.
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Kevin R*****e (from devizes on 07 October 2021)
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C J*****n (from york on 07 October 2021)
Amazingly good service all round, from checking the website to see what was available to the ordering process and finally to the speedy delivery. Only pity is that I am unlikely to need to order these again. Always just a bit hesitant dealing with an “independent” supplier but this was great, and I know that I got the best from a specialist supplier who obviously believes in service.
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Peter R*****d (from wokingham on 07 October 2021)
Easy to order and very prompt delivery
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Michael M*****s (from chippenham on 07 October 2021)
Ordering online was easy as the website is well laid out. Reasonable prices and quick delivery.
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Giovanni M*****a (from newtownabbey on 07 October 2021)
Worked just as I’d want it to. Simple enough to order on website, arrived on time in suitable packaging. Thanks
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fireparts.com client (from nuneaton on 07 October 2021)
Fabulous——real ly delighted with your service — thank you!
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Pat P*****g (from poole on 06 October 2021)
I never thought I would get a new rod and flap but it was held in stock - well done.
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Alan P*****t (from chipping norton on 06 October 2021)
Arrived quickly and in good condition
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William W*****e (from kelso on 06 October 2021)
Easy to use web site. Very helpful on the phone too.
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fireparts.com client (from isle of arran on 06 October 2021)
Excellent service at an unbeatable price. will certainly use again.
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John I*****t (from colchester on 06 October 2021)
Excellent fast delivery
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L D*****s (from yarm on 04 October 2021)
Really happy with the product and service 5*
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Tim A*****y (from stafford on 02 October 2021)
Very efficiently handled from ordering procedure to delivery which was within 2 days. Very impressed
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Paul Y*****g (from peel on 01 October 2021)
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