Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

The item was delivered very quickly, packed really well and was just as described on the site
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Claire S*****y (from nr alford on 02 December 2021)
excellent service from seller. good robust item well made, very pleased.
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Rosalie H*****r (from abbots leigh on 02 December 2021)
Great company , thanks again and great product.
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Michael ***** (from sutton coldfield on 30 November 2021)
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Ronald ***** (from sleaford on 27 November 2021)
Fast. Efficient
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Andy M*****l (from Newark on 27 November 2021)
Service is excellent
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Stanley C*****l (from alloa on 26 November 2021)
Fast, easy to find required item, fast response, reasonable price. Excellent service.
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Robert T*****n (from York on 26 November 2021)
Good, quick service
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Wendy W*****n (from north yorkshire on 25 November 2021)
Thanks for your kwick survis and delivery everything fit 10 out of 10 this is the second time i have ordered with yourselves and will continue to order for yourselves again ????
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R W*****w (from ryton on 25 November 2021)
Quick and easy
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Susan N*****l (from Irvine on 24 November 2021)
Fast delivery very pleased, nice to trade with you many thanks.
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John B*****r (from bedford on 24 November 2021)
Have used before and will use again when I need more parts. Delivery was good and quick.
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Michael O*****s (from nr. shrewsbury on 24 November 2021)
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fireparts.com client (from ripon on 24 November 2021)
Very happy with this transaction, have uase this site before and will again.
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Victor W*****n (from trawsfynydd on 23 November 2021)
I am over the moon with this company. Kept in regular contact with me regarding the product availability. The items are great. Value for money and exactly what I wanted
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Fiona O*****d (from solihull on 21 November 2021)
Well wrapped, speedily delivered
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Barney N*****t (from tunstall on 21 November 2021)
Srervice was excellent - goods arrived very quickly
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Robin H*****l (from clitheroe on 21 November 2021)

Wrong part delivered initially, but mistake rectified immediately and with apologies, so overall a very satisfactory service
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Peter ***** (from hertford on 20 November 2021)
Reply from fireparts.com admin

We got it wrong with your order Peter, we are extremely sorry.  We are very happy you were satisfied about the rectification and speed of. Thank you for your patience and understanding.
Customers Service was excellant
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Barrie N*****y (from High Wycombe on 19 November 2021)
Great
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Stephen H*****l (from preston on 19 November 2021)
Good service, prompt delivery
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Phil W*****s (from reading on 19 November 2021)
Excellent
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Marie B*****t (from craig-cefn-parc on 19 November 2021)
Excellent customer service with people who know what they are doing. A big thank you for noticing there was an error in the order and with the speed it was corrected.
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Andrew I*****s (from Barnsley on 19 November 2021)
Quick and efficient delivery. Goods well packaged
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Martyn W*****s (from monmouth on 18 November 2021)
item arrived on time it was exactly what i ordered will use fire parts again excellent service
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Paul W*****e (from leek on 18 November 2021)
very pleased with the service and speedy delivery
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Torquil M*****d (from isle of lewis on 17 November 2021)
Could not be more helpful, would highly recommend
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Jan F*****a (from retford on 17 November 2021)
Well packed items and good delivery time.
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Carol G*****n (from HALESWORTH on 17 November 2021)
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Margaret B*****y (from birch grove rd, horsted keynes on 16 November 2021)
Although an error was made on first delivery, it was very quickly rectified. Good service!
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Helen W*****n (from mold on 16 November 2021)
Item was competitively priced and well packaged.
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John T*****r (from oban on 15 November 2021)
Great communication and item dispatched quickly.
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fireparts.com client (from leighton buzzard on 14 November 2021)
Fast efficient service, many thanks
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Richard B*****d (from grimsby on 12 November 2021)
Arrived super fast and super safe. These guys are the best in fire part knowledge and spares. Thanks again!
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fireparts.com client (from grimsby on 12 November 2021)
Easy ordering. Quick dispatch
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Angela C*****y (from liverpool on 12 November 2021)
Quick and efficient
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Sheila M*****r (from perth on 12 November 2021)
good quick service
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Ronald W*****s (from notts on 11 November 2021)
Website very good, easy to use. Parts arrived quickly and safely.
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Paul E*****s (from oakham on 11 November 2021)
The correct products were delivered on time. Good service
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Fergus O*****r (from wicklowtown on 11 November 2021)
Great service and fast delivery
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Deborah H*****n (from seaham on 11 November 2021)
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