Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

The fireballs arrived safely and as expected
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Anne M*****n (from birsay on 27 April 2021)
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David R*****s (from oakley on 26 April 2021)
Definitely a 5 star Quick delivery and packaging was outstanding
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Dominic M*****c (from nottingham on 24 April 2021)
A pleasure to deal with - I had no idea what I needed but was very quickly and expertly advised to exactly what I required. As bars were very distorted I was replacing (and being a man not thinking I needed to check things first) I had removed all bars before realising that I could not fit the new ones and had no idea which order they had been in and with distortion it was not obvious. A very cheerful and helpful phone call followed which had me sorted within 5 mins.
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fireparts.com client (from ashington on 23 April 2021)
Purchasing materials in this case has been very straightforwar d. I would use the suppler again.
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Seamus ***** (from letterkenny on 22 April 2021)
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Charalambos K*****s (from chelmsford on 22 April 2021)
Excellent service, fast delivery and well packed. Eco responsible packaging too.
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Colin R*****e (from carlisle on 22 April 2021)
Very quick delivery and securely packed so no danger of damage in transit. Price extremely competitive.
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Henry E*****e (from market harborough on 20 April 2021)
REceived. Prompt delivery. Not opened parcel yet.
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Michael B*****h (from madeley heath on 20 April 2021)
Very good service. Prompt and well=packed. Good after sales support on how to fit.
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fireparts.com client (from madeley heath on 18 April 2021)
Excellent service - great product and very swift delivery.
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Robert S*****s (from maldon on 18 April 2021)
Thanks for being able to supply a part for a 50 year old parkray fire. It was appreciated you had a picture that was accurate of the part in question. Delivery was speedy too. Thanks
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Christopher B*****w (from colchester on 17 April 2021)
5 star
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fireparts.com client (from march on 17 April 2021)
Excellent service. Quick efficient delivery and on this occasion one product was slightly damaged in post and another was sent immediately to replace damaged item with no fuss whatsoever and very friendly customer service to follow up that it had been receievd
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Claire D*****e (from petersfield on 17 April 2021)
Very efficient
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David T*****r (from daventry on 17 April 2021)
Good service
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Michael D*****r (from st austell on 17 April 2021)
Shipped and delivered fast and exactly what I needed.
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Debbie M*****t (from margate on 17 April 2021)
Absolutely fantastic service from Lynne. very prompt postage Would definitely buy and recommend your company many thanks
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Karen S*****n (from anglesey on 16 April 2021)
Service was excellent . Fire parts delivered within the order timeframe .
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fireparts.com client (from kildare on 16 April 2021)
Helpful and quick to reply to my questions regarding fitment. Delivery fine, on time and no problems. Quite happy.
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Terry J*****s (from daventry on 16 April 2021)
Great product fits really well, although I mistakingly thought that the whole thing was made from stainless. When it arrived found it was only front cover plate made from stainless steel.
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Paul H*****h (from cardigan on 16 April 2021)
Perfect all round service
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Jane M*****r (from inverness on 14 April 2021)

Good web page to identify the parts wanted Parts price were very competitive parts turned up as described the postal period was as stated A1 service Would recommend you to others and if other parts are needed will use you again.  (No name please on web site You can use my comments anonymously if you wish on the website)
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fireparts.com client (from trowbridge on 13 April 2021)
Although there was a delay in the initial delivery, Fireparts kept me informed and finally delivered at the later date when promised.
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Roland F*****y (from nantwich on 13 April 2021)
excellent
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Gareth T*****y (from newport on 13 April 2021)
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Tracy M*****n (from ballymena on 12 April 2021)
Good service - Lynne was very helpful and all delivered promptly - will use again
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Alan B*****d (from hawick on 11 April 2021)
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Clifford P*****t (from lightwater on 11 April 2021)
Very prompt and efficient
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Richard H*****h (from shipley on 11 April 2021)
Fast efficient service for delivery of a good product
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Jayne E*****s (from stoke on trent on 11 April 2021)
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Trevor B*****h (from lyndhurst on 11 April 2021)
Great service and fast delivery. Thanks again
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fireparts.com client (from solihull on 10 April 2021)
A+ service
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fireparts.com client (from rothes on 08 April 2021)
Very fast and efficient service definitely 5 stars
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Mary H*****y (from gort on 07 April 2021)
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fireparts.com client (from keighley on 07 April 2021)
Arrived very quick
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James ***** (from lochgilphead on 07 April 2021)
Excellent service AGAIN . Will continue to use whenever I need to replace a piece of my fire. HIGLEY RECOMMENDED .
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Frank C*****n (from Andover on 06 April 2021)
Reasonable dispatch time, correct goods sent. Quality of the goods also good.
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fireparts.com client (from wimborne on 06 April 2021)
Excellent service as ever.
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Duncan N*****n (from Morpeth on 05 April 2021)
Brilliant service
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fireparts.com client (from ipswich on 04 April 2021)
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