Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service from day one. I ordered a part that wasn’t correct and contacted your office. I received excellent advice and was treated with respect throughout. My query was dealt with efficiently and professionally and I ordered different parts. I sent back the first order and was quickly refunded and I am extremely happy with the service I received. I would definitely recommend your company to others.
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Susan O*****n (from ashbourne on 11 November 2021)
I recieved a great fast service regarding my spare fire parts. Will certainly recommend and use fireparts.com again. Items were very well packed and arrived safe and sound. Thank you.
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fireparts.com client (from southport on 10 November 2021)
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Keith L*****n (from collect on 08 November 2021)
Excellent Service and fast delivery
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Alan G*****m (from cornsay colliery on 07 November 2021)
All information is available on your website, plus I found it very helpful and reassuring to speak to a knowledgeable member of your staff to make absolutely sure I was ordering the right items, which arrived exactly as ordered and on the correct day.
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fireparts.com client (from steppingley, bedford on 07 November 2021)

Excellant service My order arrived within 48 hours great value thanks
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Margaret D*****n (from bouldon, craven arms on 06 November 2021)
Quick, efficient delivery.
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fireparts.com client (from turriff on 06 November 2021)
Have used Fireparts.com many times and have always had first class service.
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Don W*****t (from Workington on 06 November 2021)
Great less than 24 hrs between ordering and delivery
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John H*****e (from canterbury on 05 November 2021)
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Joseph D*****n (from seaham on 05 November 2021)
Excellent customer service and prompt delivery. Thank you
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Jacqui J*****n (from nottinghamshire on 04 November 2021)
Fantastic service as always fast delivery never any problems .
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Alyson R*****e (from south shields on 04 November 2021)
Fast delivery with no hassles.
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Anne G*****y (from lanark on 04 November 2021)
Quick dispatch and always kept up to date
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fireparts.com client (from limavady on 03 November 2021)
5 star
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James I*****n (from holderness road on 03 November 2021)
The only issue I had was the delivery failed but this was soon sorted and I received 2 working days later
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Mark H*****s (from Swadlincote on 03 November 2021)
Very fast and courteous service given by. Highly recommended to anyone.
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Carl W*****r (from penzance on 03 November 2021)
Excellent service
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David W*****s (from Llangynwyd on 03 November 2021)
Excellent quick delivery well packed. Good product. Would use again.
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David F*****r (from Southampton on 03 November 2021)
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David B*****h (from welwick on 01 November 2021)
Excellent service and communication, very helpful
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Christine A*****e (from dumfriesshire on 01 November 2021)
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Stefan S*****a (from redruth on 31 October 2021)
Fire glass arrived safely and fits perfectly. Whenever I order anything from you I am always satisfied and Lynne is always extremely helpful. Top marks
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Sandra L*****r (from halstead on 31 October 2021)
Quick delivery and at a great price.
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Chris M*****d (from rumburgh on 30 October 2021)
Product was supplied promptly and accurately. Thanks.
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Roger S*****n (from market rasen on 29 October 2021)
Excellent service and delivered on time
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Stephen R*****l (from farnham on 28 October 2021)
Fast delivery quality goods
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David G*****d (from west hampstead on 28 October 2021)
Excellent service as always from "Fireparts" I highly recommend their service, experience and prices, delivery was quick too. Phil took my call and was very knowledgeable of all products discussed. Buy with confidence.
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Russell J*****s (from dunton on 28 October 2021)
Excellent service.
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Anthony R*****d (from swadlincote on 27 October 2021)
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Frank R*****d (from norwich on 27 October 2021)
Great service product delivered as stated
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fireparts.com client (from norwich on 27 October 2021)
Quick and easy to order. Fast delivery.
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Agnes G*****r (from lanark on 27 October 2021)
Great as always
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Duncan N*****n (from alnwick on 27 October 2021)
Ordering was very easy. The product arrived a few days later. Very quick and efficient.
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Susan O*****n (from ashbourne on 27 October 2021)
Was kept well informed with updates on product delivery which actaully occured a few days before the expected date.
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fireparts.com client (from grange-over-sands on 26 October 2021)
As I had problems ordering on the website I rang and a very helpful gentleman sorted my order out and rang me back to confirm what he had done. The order arrived 2 days later which was quicker than I expected. Exc ellent service.
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Sandra S*****h (from enderby leics on 24 October 2021)
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Trevor C*****k (from york on 23 October 2021)
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Ian O*****d (from perth on 23 October 2021)
Fair price delivered on time in full.
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Michael B*****r (from withernsea on 23 October 2021)
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Brian M*****y (from ripon on 22 October 2021)
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