Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Brilliant service, item received earlier than I expected.
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Edward S*****r (from Salisbury on 30 December 2024)
Brilliant service thank you.
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fireparts.com client (from bury st edmunds on 28 December 2024)
The service is excellent and so speedy I hily recommend there service
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David Y*****w (from Scunthorpe on 27 December 2024)
part arrived as stated on form when order
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fireparts.com client (from nr/cowbridge on 26 December 2024)
Excellent quality with fast delivery
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Tony V*****s (from Llanrhystud on 26 December 2024)
Ordered easily and arrived 2 days later, excellent service.
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Basil S*****h (from hamstreet on 25 December 2024)
Excellent
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Steve C*****s (from Exeter on 22 December 2024)
Great service (or should I say "Grate" Service) I was unsure if the Fire Chamber was the correct one as the one on the website (and shown in the product feedback box below was for a LIFT OUT and I needed an OUTSIDE one) the dimensions didn't seem to match mine. My builder removed my existing Fire Chamber which had two protruding bolts making it seem wider so I agreed to accept the risk that I ordered the wrong one and the builder would "make it fit" - Lynne and Simon couldn't match up my photos with their stock. Not to be deterred they went back and measured the one in stock, let me know what they found and I decided to go for it. When it arrived it was an exact copy of my old one and the builder fitted it in a few hours. After letting the cement cure on the new bricks it's been working perfectly and I've even roasted some seasonal chestnuts on it. So overall a brilliant service and that's why I've given 5 starts. the only negative was that delivery took 3 days longer than expected. thanks again - photo's are on the way as requested Lynne
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Stuart C*****s (from Inverurie on 21 December 2024)
Very satisfied with all aspects of my order.
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Moon S*****n (from Leics on 20 December 2024)
I would give more stars if I could...we received the glass for the wood burner the following day...brillian t service.
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Pamela L*****e (from Hexham on 20 December 2024)
Fantastic service ordered them for my mum. Will definitely use again
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Erica ***** (from Huddersfield on 19 December 2024)
Good service and speedy delivery
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Matt A*****n (from Brierley Hill on 19 December 2024)
Very helpful was pleased with the service . They sorted it all out for me Thankyou
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Doreen C*****s (from Southampton on 19 December 2024)
Excellent service from first enquiry to speedy delivery.
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Michael T*****n (from mansfield on 19 December 2024)
Excellent service and communication, order arrived very quickly, would definitely recommend
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fireparts.com client (from nottingham on 19 December 2024)
A really good service, as usual the parts were in stock and sent out promptly. The prices are right and the quality is good. I always use Fire parts, I have bought some rubbish from others in the past.
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William J*****y (from Hawes on 19 December 2024)
Really good service and good product with a great price.
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Leigh D*****n (from Stockport on 08 December 2024)
Excellent service provided quick delivery would definitely recommend
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Anita ***** (from Shrewsbury on 08 December 2024)
We were very happy with your personal service.
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Margaret J*****s (from Isle of Cumbrae on 08 December 2024)
You would have got 5 stars if the delivery driver had delivered it on the day he said
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fireparts.com client (from Chester on 06 December 2024)
I don't go anywhere else for my grate. Fast delivery and product lasts much longer than others that are on the market.
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Lorraine ***** (from northwich on 06 December 2024)
Speedy delivery and all items as described.
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Sally J*****n (from Truro on 05 December 2024)
Quick service
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Frank A*****d (from Banbury on 05 December 2024)
Everything about this was excellent. Lynne- if you're reading this, and I suspect you are, because I also suspect you secretly run the company- thank you again for all your help. I type this by the fire.
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Guy ***** (from fawley on 05 December 2024)
Excellent service, parts arrived promptly as scheduled I ordered this identical item a couple of years ago when I received the wrong but similar part. I was therefore relieved that was no mix up this time and the correct part was delivered.
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fireparts.com client (from Stonehaven on 05 December 2024)
Prompt and efficient service.
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Adrian ***** (from Brackley on 05 December 2024)
Excellent dependable service
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David G*****w (from Gordon on 04 December 2024)
On-line web site easy to use, parts arrived on time, Items well packed, great service.
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fireparts.com client (from Hitchin on 04 December 2024)
As always with Fireparts these items were delivered very quickly and they didn’t leave me ‘hanging’ very happy.
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John S*****g (from rugby on 04 December 2024)
Excellent service, very quick response to questions and very friendly staff. Would definitely use again without fail.
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Annette S*****h (from Derby on 03 December 2024)
Great service same day delivery will definitely use again
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Keith B*****y (from Wakefield on 02 December 2024)
Very pleased. Lynne took my order. Great customer service.
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Mary J*****j (from clonmany on 02 December 2024)
Have only had one problem in all the time I've ordered from you. But even that was not your folt, but down to the delivery person.
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Ernest K*****d (from horncastle on 02 December 2024)
A good grate you had in stock prompt customer service but all the couriers Are rubbish and can't tell the time . Kind regards Colin The Chimney Doctors Harro gate . The name and logo is a registered trademark to myself.
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Colin B*****r (from harrogate on 01 December 2024)
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fireparts.com client (from Stafford on 30 November 2024)
you did exactly what you said you would . the parts arrived on time and as required
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Neville W*****d (from Chester on 29 November 2024)
Fab. I made a mistake, and ordered 2 of one product . After quick email all sorted out before the product was dispatched.
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Rachael G*****s (from CARNFORTH on 28 November 2024)
Great service delivery within 3 days
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fireparts.com client (from Droitwich on 28 November 2024)
good quality
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Ray P*****n (from Spilsby on 27 November 2024)
Rayburn MF Firebrick order was delivered promptly, well packed, no breakages
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Richard ***** (from Castle Douglas on 27 November 2024)
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