Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Use
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fireparts.com client (from Colchester on 18 February 2026)
Excellent service, quick and efficient.
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Shaun M*****y (from Shetland Islands on 17 February 2026)
Great selection in an easy to use site with super fast shipping, great service.
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Gregor M*****y (from Forres on 16 February 2026)
Extremely helpful staff. Thank you.
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Catherine S*****h (from Derby on 16 February 2026)
Quick receipt from ordering
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Mke S*****n (from Leominster on 15 February 2026)
product delivered was as ordered as per delivery instructions. Delivery driver was supposed to phone one hour before delivery (according to drivers boss) and did not. Because my work is weather dependant I was at home. If the weather had been good I would have been away.
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fireparts.com client (from Loughborough on 15 February 2026)
Professional, knowledgable, prompt and courteous service
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David N*****s (from Lingfield on 14 February 2026)
Awesome comms, lead time and service. Thank you.
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fireparts.com client (from Isleworth on 13 February 2026)
Excellent
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Richard C*****n (from co limerick on 13 February 2026)
Easy to use website and prompt delivery to NI from the UK mainland. This company had everything I needed for an older fire.
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Declan T*****n (from londonderry on 13 February 2026)
Excellent service
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Roger K*****l (from Stafford on 12 February 2026)
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John M*****n (from Isle of Lewis on 12 February 2026)
Easy to order online, clear and straightforwar d description of goods and very quick efficient delivery process
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Sue H*****n (from Oulton, Norwich on 12 February 2026)
Excellent service, rapid delivery, excellent product. Thanks
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Martin L*****e (from Droitwich on 12 February 2026)
Excellent service. Speedy response and delivery. Perfect fit. Good price.
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Struan S*****n (from Girvan on 11 February 2026)
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Laurence W*****r (from Caldicot on 10 February 2026)
Very pleased with the new ashbox. Easy to order and prompt delivery.
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Roger H*****e (from Camberley on 08 February 2026)

Rod top was not attached properly came of immediatly when fitted,Have sent photo and a replacement being sent
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John ***** (from Aviemore on 07 February 2026)
Reply from fireparts.com admin

Thank you for your review and for your patience and understanding. Any issues with orders are always dealt with in a speedy manner, with replacements sent on receipt of a photo. Thanks again.... Lynne
Best customer service ever from Lynne
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Robert ***** (from Eye on 06 February 2026)
Easy to order. Safely delivered well within stated delivery time. Parts as expected. Very good service, thanks.
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fireparts.com client (from swadlinctote on 05 February 2026)
Fantastic quality fire bars,very well packaged. Fast delivery and great service. Thankyou.
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Mark ***** (from bath on 04 February 2026)
Brilliant customer service. Bricks arrived quickly. Happy customer.
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Remo P*****i (from Llanbrynmair on 03 February 2026)
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Lewis G*****s (from northwich on 02 February 2026)
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Adam M*****s (from Nottingham on 02 February 2026)
I've bought several products over the years from Fireparts and the service and advice is always excellent. Plus, you actually get to speak to real people not an AI chat bottle. Excellent!
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Geoff P*****n (from Bromsgrove on 02 February 2026)
As a returning customer I’d recommend Fireparts without hesitation. Their service is quick and efficient and delivery very fast. Needing to ask a question I was very impressed by the knowledge and helpfulness of Customer Service . A 5* Company in every respect.
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fireparts.com client (from hutton rudby on 30 January 2026)
The ordering process and delivery were straightforwar d, and the product arrived promptly. Everything went smoothly, and I would happily use this supplier again.
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John A*****n (from Carnforth on 30 January 2026)
Easy to order, very fast despatch and delivery. Excellent service!
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Ian M*****n (from Oban on 30 January 2026)
Ourcorder came within a couple of days well packaged and product as stated
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Gary ***** (from Leigh on 28 January 2026)
Excellent and professional service.
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fireparts.com client (from Ayr on 27 January 2026)
Suberb service very polite and informative
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fireparts.com client (from Leicester on 26 January 2026)
quick delivery, really good price ,Thank-you
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John ***** (from Cannock on 26 January 2026)
Good quality parts including glass, packed very securely and dispatched and delivered very quickly,all at a good price. Would definitely order from Fireparts again.
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Robert A*****a (from Todmorden. on 26 January 2026)
Excellent service, product arrived in a very secure package not broken. Only issue was the courier didn’t handle the package as labelled.
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Phil ***** (from Okehampton on 26 January 2026)

Speedy despatch and delivery. Excellent packing. However, only 4 stars because delivery was not advised in advance, and worse, courier (unknown company) left box on doorstep without knocking -- all too common. We only found it late in the evening when we let the cat out.
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David W*****r (from Cheltenham on 26 January 2026)
Reply from fireparts.com admin

Thank you for your feedback. I'll be sure to pass this on to DPD. Thanks again... Lynne

Thank you for your support during the delivery delays. The problem was with DPD not knowing when they would deliver, and giving many misleading indications. However, excluding the delays, the service was excellent.
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Rod M*****n (from Banchory on 26 January 2026)
Reply from fireparts.com admin

Thank you for your feedback. I'll make sure DPD are informed. Thanks again....Lynne
Fast, efficient service. Goods arrived on time.
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Graeme A*****n (from Dundee on 24 January 2026)
Good
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Seamus D*****d (from Castlewellan on 24 January 2026)
Ordering and delivery all fine
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fireparts.com client (from Whitchurch on 23 January 2026)

Service was amazing, Lynne is extremely knowledgeable and helpful. Will definitely use Fireparts again
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Dave K*****h (from Watlington on 23 January 2026)
Reply from fireparts.com admin

Thank you so much for your feedback.....I do try my best for all my lovely customers. I hope to speak to you again in the future..... Lynne
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