Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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John M*****n (from Isle of Lewis on 12 February 2026)
Easy to order online, clear and straightforwar d description of goods and very quick efficient delivery process
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Sue H*****n (from Oulton, Norwich on 12 February 2026)
Excellent service, rapid delivery, excellent product. Thanks
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Martin L*****e (from Droitwich on 12 February 2026)
Excellent service. Speedy response and delivery. Perfect fit. Good price.
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Struan S*****n (from Girvan on 11 February 2026)
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Laurence W*****r (from Caldicot on 10 February 2026)
Very pleased with the new ashbox. Easy to order and prompt delivery.
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Roger H*****e (from Camberley on 08 February 2026)

Rod top was not attached properly came of immediatly when fitted,Have sent photo and a replacement being sent
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John ***** (from Aviemore on 07 February 2026)
Reply from fireparts.com admin

Thank you for your review and for your patience and understanding. Any issues with orders are always dealt with in a speedy manner, with replacements sent on receipt of a photo. Thanks again.... Lynne
Best customer service ever from Lynne
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Robert ***** (from Eye on 06 February 2026)
Easy to order. Safely delivered well within stated delivery time. Parts as expected. Very good service, thanks.
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fireparts.com client (from swadlinctote on 05 February 2026)
Fantastic quality fire bars,very well packaged. Fast delivery and great service. Thankyou.
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Mark ***** (from bath on 04 February 2026)
Brilliant customer service. Bricks arrived quickly. Happy customer.
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Remo P*****i (from Llanbrynmair on 03 February 2026)
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Lewis G*****s (from northwich on 02 February 2026)
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Adam M*****s (from Nottingham on 02 February 2026)
I've bought several products over the years from Fireparts and the service and advice is always excellent. Plus, you actually get to speak to real people not an AI chat bottle. Excellent!
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Geoff P*****n (from Bromsgrove on 02 February 2026)
As a returning customer I’d recommend Fireparts without hesitation. Their service is quick and efficient and delivery very fast. Needing to ask a question I was very impressed by the knowledge and helpfulness of Customer Service . A 5* Company in every respect.
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fireparts.com client (from hutton rudby on 30 January 2026)
The ordering process and delivery were straightforwar d, and the product arrived promptly. Everything went smoothly, and I would happily use this supplier again.
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John A*****n (from Carnforth on 30 January 2026)
Easy to order, very fast despatch and delivery. Excellent service!
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Ian M*****n (from Oban on 30 January 2026)
Ourcorder came within a couple of days well packaged and product as stated
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Gary ***** (from Leigh on 28 January 2026)
Excellent and professional service.
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fireparts.com client (from Ayr on 27 January 2026)
Suberb service very polite and informative
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fireparts.com client (from Leicester on 26 January 2026)
quick delivery, really good price ,Thank-you
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John ***** (from Cannock on 26 January 2026)
Good quality parts including glass, packed very securely and dispatched and delivered very quickly,all at a good price. Would definitely order from Fireparts again.
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Robert A*****a (from Todmorden. on 26 January 2026)
Excellent service, product arrived in a very secure package not broken. Only issue was the courier didn’t handle the package as labelled.
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Phil ***** (from Okehampton on 26 January 2026)

Speedy despatch and delivery. Excellent packing. However, only 4 stars because delivery was not advised in advance, and worse, courier (unknown company) left box on doorstep without knocking -- all too common. We only found it late in the evening when we let the cat out.
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David W*****r (from Cheltenham on 26 January 2026)
Reply from fireparts.com admin

Thank you for your feedback. I'll be sure to pass this on to DPD. Thanks again... Lynne

Thank you for your support during the delivery delays. The problem was with DPD not knowing when they would deliver, and giving many misleading indications. However, excluding the delays, the service was excellent.
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Rod M*****n (from Banchory on 26 January 2026)
Reply from fireparts.com admin

Thank you for your feedback. I'll make sure DPD are informed. Thanks again....Lynne
Fast, efficient service. Goods arrived on time.
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Graeme A*****n (from Dundee on 24 January 2026)
Good
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Seamus D*****d (from Castlewellan on 24 January 2026)
Ordering and delivery all fine
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fireparts.com client (from Whitchurch on 23 January 2026)

Service was amazing, Lynne is extremely knowledgeable and helpful. Will definitely use Fireparts again
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Dave K*****h (from Watlington on 23 January 2026)
Reply from fireparts.com admin

Thank you so much for your feedback.....I do try my best for all my lovely customers. I hope to speak to you again in the future..... Lynne
Great service, thank you! The item was well packaged and dispatched promptly.
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fireparts.com client (from shoreham-by-sea on 22 January 2026)
Fast delivery; good quality product…..Than ks!
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Gerry B*****e (from Oban on 22 January 2026)
Very good quality product at a good price and quick delivery
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Michael T*****s (from Rotherham on 21 January 2026)
Excellent service
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Marilyn D*****l (from llandrindod wells on 21 January 2026)
It was fine. I ordered what I needed to replace (old grate had gone out of shape over 20 odd years) bits arrived in a few days and slotted into place. Simple really.
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John R*****h (from Ruislip on 19 January 2026)
Outstanding service especially when I phoned because I thought Lynne was at work and in fact she was at home. She took my order and I received Ed it a few days later. Well done all.
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Carol C*****s (from eltham on 18 January 2026)
Excellent service my parents are in there 80s and had smashed the front glass on there old fire and is hard to get parts for it these days and I came across this website who had a picture of there fire on the website and I managed to find the glass part and ordered it,it arrived in excellent condition and arrived earlier than expected so thanks very much and will be using them again
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Martyn ***** (from Mauchline on 17 January 2026)
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Martin ***** (from bury st. edmunds on 17 January 2026)
It was in trepidation I ordered the part as all other sites had my Baxi grate box down as a smaller size. Behold ! this was the correct part that arrived before their estimated date of arrival. Perfect and thanks.
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John M*****r (from Barton-upon-Humber on 17 January 2026)
Arrived quickly, item was exactly what I wanted. Overall, it was an easy, efficient transaction. All good
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Andrew R*****n (from Rochdale on 16 January 2026)
Excellent communication. Good safe packaging.
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Mke S*****n (from Leominster on 16 January 2026)
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