Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

I ordered the same part over 10 years ago and was amazed it was only £1 dearer! Ordering was easy (I had kept the details from previous order that the staff had been very helpful to ensure I bought the correct item) delivery was fast, product very well packed and exactly what I needed. Strong, well made. To be honest when I took the old one out it didn't need replacing but I now have both in place to stop larger pieces of coal falling through! Excellent product, excellent company!
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Jenny C*****n (from Swanley on 15 December 2025)
Superb service.!!
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John B*****d (from on 13 December 2025)
Excellent service delivery & products
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M C*****n (from Amlwch on 13 December 2025)
Very satisfied with the quality of the Baxi Outside ashbox and the Air control assembly, delivery was quick also - would buy from them again.
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fireparts.com client (from Northwich on 12 December 2025)
Excellent service by real people !
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Antony P*****n (from Sheffield on 12 December 2025)
Found you very helpful answering my questions over the phone
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Paul C*****k (from Tamworth on 12 December 2025)
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Catherine S*****t (from Newcastleton on 11 December 2025)
Many thanks to Lynn for help.
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Geoff T*****r (from Bridgnorth on 11 December 2025)
Excellent customer service
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Lindsay K*****r (from bridge of weir on 09 December 2025)
I have used Fireparts for some years now as my 'go to' for parts when needed. I always find them helpful I have never been other than very pleased with the quality of service received from them.
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David M*****t (from CARNFORTH on 07 December 2025)
Helpful team. Great price and swift/ well packaged delivery.
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Jason R*****s (from Chesterfield on 06 December 2025)
Very good service especially the lady on the phone at fireparts.
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Gerry L*****n (from add to order on 05 December 2025)
Parts required are out of stock and I was told not to expect delivery before 19th January. Lynne helped me by suggesting a flat plate to sit on top of my damaged plate. I received that within 48hours and the plan worked. Many thanks to lynne for her great customer service, much appreciated
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Kay C*****k (from Lockerbie on 05 December 2025)
This is the first time I have used you and found sales person on the phone was very polite informative and sorted my purchase out without a hitch . My only quibble was with the delivery which wasn’t your fault but didn’t arrive when said . Thank you Fireparts .com ,I will use you again .
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Pauline S*****s (from Shrewsbury on 04 December 2025)
Good
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fireparts.com client (from Castlewellan on 04 December 2025)
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Graham L*****s (from malmesbury on 03 December 2025)
Quick service. Product arrived within predicted time scale.
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Alison B*****n (from CARNOUSTIE on 03 December 2025)
The very best customer service that I have ever experienced from Lynne at Fireparts.
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Robert ***** (from Eye on 03 December 2025)
Thanks to Lynne for sorting out the mistake made by the supplier who had sent a different size than advertised she was also very patient with my elderly confusion. The correct size was received now & the incorrect ones picked up today by courier. many thanks
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Frances H*****n (from Bournemouth on 03 December 2025)
First class service
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fireparts.com client (from newquay on 03 December 2025)
Great service with prompt delivery. Thank you
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Mark H*****n (from Spalding on 29 November 2025)
Easy website, good delivery
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fireparts.com client (from Saffron Walden on 28 November 2025)
Helpful website, quick delivery of the correct products
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fireparts.com client (from Sheffield on 28 November 2025)
Easy to ordetr good delivery
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Paul W*****r (from Chipping Campden on 27 November 2025)
Fantastic service, quick delivery. Items well packaged. Good quality product. Very reasonably priced, 2 ash cans for the price of 1 from other stores! Thank you.
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Sarah C*****r (from Harrogate on 15 November 2025)
First class service the product is perfect
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Ian B*****n (from Peebles on 13 November 2025)
Speedy postage, item as described and very well packed.
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John C*****e (from Kilcreggan on 13 November 2025)
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Graham B*****e (from Hoghton, Preston on 13 November 2025)
Found the part I needed quickly and it was delivered quickly - great!
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Adrian H*****s (from West Byfleet on 12 November 2025)
Great company to deal with. Always polite and delivery on time every tjme. Products are a l says of great quality.
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Sandra C*****y (from Tranent on 12 November 2025)
Arrived as advised, very well packaged and exactly as ordered. Good email notifications and updates.
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Eric T*****r (from Codsall Wolverhampto on 12 November 2025)
Wonderful service thank you
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Andrew K*****y (from dorridge on 07 November 2025)
very easy transaction. very helpful staff. and very quick dispatch and delivery.
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Robin W*****d (from Thetford on 05 November 2025)
Great service bricks well packed arrived safely thanks
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Andrew P*****e (from Jersey on 05 November 2025)
Easy firm to deal with. Very helpful. I am trying to keep a 50 year old Rayburn Rhapsody going in this solar powered digital age. So far so good with the help of Fireparts. Thank you so much !
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John H*****s (from gaerwen on 05 November 2025)
Items were very quickly dispatched and delivered in estimated time. Firebars were very well packed and wrapped for protection against breakage.Price was very good compared to other sights. I would certainly order from Fireparts in the future.
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Robert A*****a (from Todmorden. on 03 November 2025)
Excellent
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Jacqueline M*****n (from Belfast on 31 October 2025)
Great service and comms. Prompt delivery with no issues at all.
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Andrew M*****n (from Prudhoe on 30 October 2025)
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Elaine D*****n (from northumberland on 29 October 2025)
Excellent service, prompt delivery and product as described.
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Stephen I*****m (from Warwick on 29 October 2025)
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