Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Your magnetic 'Logo' is on the fridge, so finding you is simple, your site takes me to exactly want is required in seconds, the checkout is the usual conundrum, but I am a suspicious old fart (with a solid fuel - waste disposal boiler) Overa ll excellent service - p/s box arrived Monday 18/08
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Alastair R*****n (from oban on 21 August 2025)
Order dealt with quickly on telephone and lady really helpful with a query.
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fireparts.com client (from northend on 20 August 2025)
Good product, great price and excellent service yet again
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Martyn W*****s (from monmouth on 15 August 2025)
Excellent service and fast delivery, thank you
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Debbie W*****e (from Newark on 13 August 2025)
Excellent service from the lady on the phone very helpful in dealing with inquiries for parts for stove
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David M*****n (from Mauchline on 09 August 2025)
Brilliant service, fast & efficient, thankyou
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Margaret A*****n (from chesterfield on 09 August 2025)
fast delivery, well priced parts
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Ian B*****y (from Nottingham on 01 August 2025)
Good, as described, well packaged.
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John K*****g (from Helensburgh on 24 July 2025)
Excellent service and fast delivery
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William ***** (from Kirkcaldy on 17 July 2025)
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Graham S*****n (from Tring on 12 July 2025)
Excellent service
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Seamus ***** (from Letterkenny on 09 July 2025)
Wasn’t sure I would be able to find parts for this old burner but sure enough you had them in stock easy to navigate around the website, quick delivery .great job guys would defo recommend
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Anthony D*****y (from York on 08 July 2025)
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David N*****n (from lincoln on 04 July 2025)
Excellent service and the products I ordered exactly as described. These parts were not easy to find online but this company came up with the right things. They arrived even sooner than I expected and were very well packed. Reliable and great (grate) service….ok sorry for the inevitable pun.
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Sue H*****d (from Grantham on 20 June 2025)
great service, and support, questions asked answered and fully informed throughout the transaction
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Clive H*****h (from Crewe on 16 June 2025)
Very friendly and efficient knowledgable staff. Can't remember her name.
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fireparts.com client (from chandlers ford on 14 June 2025)
Excellent service from initial call to receiving the grate two days after the order
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Arthur J*****n (from warrington on 13 June 2025)
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Marian B*****n (from Berwick-upon-Tweed on 12 June 2025)
Lyn provided us with exceptional support and was so knowledgeable, friendly and patient with us. Knew the products we needed and was always, always helpful.
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M M*****m (from Llanelli on 12 June 2025)
Really helpful and knowledgable staff. Quick delivery.
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fireparts.com client (from chandlers ford on 11 June 2025)
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Elaine W*****n (from durham on 01 June 2025)
Product arrived on time as stated.
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fireparts.com client (from Hirwaun on 31 May 2025)
Efficient service and the product arrived within the time expected.
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fireparts.com client (from Letchworth Garden City on 23 May 2025)
Excellent as always. Used you for a number of years.
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Andrew E*****s (from Barnsley on 21 May 2025)
i have used Fireparts for several purchases and found them very good on parts and price
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Stephen H*****s (from newport on 15 May 2025)
I hope it lasts as long as the first one (42 years)
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Richard B*****e (from Newquay on 15 May 2025)
Always reliable. Well packaged parts delivered speedily.
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Tim W*****d (from PRESTON on 14 May 2025)
odered on-line after checking info with your staff over thephone.Promp t delivery and product was exactly as described and perfect for the job.
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William A*****n (from Campton on 14 May 2025)
Fast service, and fast response when there was a problem with the order.
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Andy R*****d (from Nottingham on 13 May 2025)
Good quality parts which fitted together well. Finish is good. The order arrived quickly and well packed. I would prefer not to have my first name etc to be in the public review. I would prefer only initials IJR.
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fireparts.com client (from Llanrwst on 26 April 2025)
You are my go-to supplier for Coalbrookdale Darby spares. Good and fast service again.
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Nigel M*****y (from damerham on 21 April 2025)
Fantastic service, the fire brick was delivered quickly and was the correct size.
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Annie A*****m (from Radstock on 20 April 2025)
Great service. Very quick response to email enquiry, and very quick delivery. Will definitely use again.
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fireparts.com client (from Currie on 17 April 2025)
The company was very helpful in advance of me ordering by supplying precise dimensions which I could not find online. And I was impressed that the ashpan was delivered within 24 hours of me placing my order.
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fireparts.com client (from Birmingham on 16 April 2025)
great communication from lynne ...really appreciated customer say=tisfaction
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Christopher ***** (from Stratford-upon-Avon on 12 April 2025)
Excellent service.Prompt delivery.
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fireparts.com client (from Dundee on 11 April 2025)
Superb service - can't beat Baxi parts too
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Chris P*****s (from Woking on 11 April 2025)
The team were excellent dealing with my orders and dealing with my return due to me ordering the wrong size!!
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Graham M*****n (from Crawley on 08 April 2025)
Good website with accurate description. Could not find item anywhere else.
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David E*****s (from southwell on 07 April 2025)

Parts ordered were as per described. Only one niggle was that I agreed to wait until parts ordered were in stock and would be delivered. I was not informed of the parts shipping details and as a result, it was just luck that I happened to be at home when they arrived (out of the blue).
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fireparts.com client (from kirkliston on 06 April 2025)
Reply from fireparts.com admin

Thank you for your feedback. I've passed this on to the courier, as you should have received a text alerting you to the delivery details.

Please accept our sincere apologies for both the delay in your part and the lack of notice for the delivery.

Lynne
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