Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Thankyou for prompt service and delivery
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Rose P*****e (from newcastle emlyn on 23 August 2021)
Product as described and promptly delivered in good condition with lots of protective packing. Website east to use so overall an excellent experience.
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fireparts.com client (from ossett on 22 August 2021)
Lynne helped me out so much she went beyond the call of duty. Well done Lynne and well done Fireparts.
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Carol C*****s (from eltham on 20 August 2021)
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Kim H*****t (from grimsby on 19 August 2021)
very good service no issues at all
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Peter C*****d (from kingsbridge on 19 August 2021)
Excellent experience very fast and efficient staff that i spoke to were friendly and extremely helpful
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Graham D*****n (from mostell, wakefield on 19 August 2021)

Slight blip when my first order arrived. The courier had clearly dropped it somewhere between despatch and delivery, the box was split and one of the firebricks shattered. All was redeemed, however. A replacement part arrived two days later. Good service, good response to a problem.
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David E*****s (from leeds on 19 August 2021)
Reply from fireparts.com admin

Thank you for taking the time to give us your feedback. It really does mean a lot to us. Whilst we do endeavour to package our orders extremely well to avoid breakages these do sometimes happen. We will always replace any damaged parts as soon as possible and thank you for your patience and understanding. Kindest regards Lynne
5
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fireparts.com client (from salisbury on 19 August 2021)
Quick service, correct parts and good prices thank you
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fireparts.com client (from on 18 August 2021)
Speedy and efficient service. Exelent price. Simple to order.
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Patrick S*****n (from st. austell on 13 August 2021)
5
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Sandra D*****s (from brynithel on 08 August 2021)
First class service.
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David E*****n (from blackburn on 08 August 2021)
Very helpful with quick delivery and good value. I will not hesitate to use this service when I need. Thanks
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John R*****e (from meifod on 06 August 2021)
Excellent service, quick delivery
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Jayne L*****e (from nr rochdale on 05 August 2021)
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Tony P*****t (from nottingham on 04 August 2021)
A very good range of products and a website that was easy to use and to find the parts I needed. Quick delivery was the icing on the cake.
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Jim S*****l (from romney marsh on 04 August 2021)
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Derek W*****d (from southampton on 04 August 2021)
Brilliant service-delive red next day
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D.t. P*****l (from monmouth on 30 July 2021)
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Marian C*****e (from Golspie on 29 July 2021)
Good price and quick delivery
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Matthew H*****y (from cardiff on 29 July 2021)
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Don J*****n (from york on 26 July 2021)
A very good delivery time. The packaging was, I believe, bomb proof. Very well packed. Plenty of communications to let me know it was on it's way. I was well pleased with the complete service.
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Joseph S*****d (from grantham on 23 July 2021)
Customer service fast, friendly and efficient
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fireparts.com client (from WOOLER on 23 July 2021)
Still to fit but all come in one piece packed well.
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James W*****s (from swindon on 23 July 2021)
Great service and quick delivery.
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Chris P*****s (from ammanford on 19 July 2021)
Very impressive service. Ordered and delivered the next day. Will definitely be using them again.
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fireparts.com client (from bristol on 18 July 2021)
Item initially out of stock so put on back order. Slight acceptable delay, but kept informed. Very pleasant people. Would recommend.
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Derek P*****e (from blackpool on 17 July 2021)
Quick delivery
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Wanda T*****y (from stoke on trent on 15 July 2021)
Quick and easy
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David ***** (from monmouth on 15 July 2021)
Help desk very friendly and proactive
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Shane B*****d (from Newbridge on 14 July 2021)
Excellent detail on website helped me to make sure it was the correct part. Arrived very quickly in perfect condition. Thank you.
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Jenny T*****t (from nantwich on 14 July 2021)
Very efficient and quick service at supplying Glass
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Walter B*****y (from doncaster on 14 July 2021)
Thank you for yr fast service and delivery.
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David M*****n (from south uist on 09 July 2021)
Great and helpful service thank you.
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Brian S*****s (from launceston cornwall on 08 July 2021)
Your service has been excellent. I would give it 5 stars
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Louise M*****r (from argyll on 06 July 2021)
I had difficulties with the website but a phone call produced exceptionally good and very prompt service.
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Andrew R*****s (from totnes on 04 July 2021)
5 Timely and well packed
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John B*****t (from winsford on 03 July 2021)
Great product and fast delivery, cannot fault the service.
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John H*****s (from bilston on 30 June 2021)
Item arrived within days and was exactly what we ordered
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Keith G*****y (from abergavenny on 27 June 2021)
Service was excellent. Communication was answered straight away and the product arrived early.
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Linda M*****e (from forfar on 26 June 2021)
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