Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

I was massively impressed and grateful that the fire bars arrived so quickly. It said 3-5 days and arrived within 48 hours.
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Ben S*****t (from swadlinctote on 21 May 2021)
5 good service indeed
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Michael ***** (from stockton on tees on 21 May 2021)
Excellent service . Telephonist was very professional and obviously knew her job . A credit to the company.
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G U*****t (from ross on wye on 20 May 2021)
Excellent service,fast delivery.recom mended.
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Brenda H*****d (from high peak .derbyshire on 20 May 2021)
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Paul H*****s (from scunthorpe on 20 May 2021)
So easy to find a part and order. The item was delivered within a few days Great service from this company, would highly recommend
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Susan S*****d (from Clophill on 20 May 2021)
Once again excellent service
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Philip B*****r (from wolverhampton on 20 May 2021)
Just been delivered fire glass, first class service as usual with this company.
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Mae L*****y (from grimsby on 19 May 2021)
Firegrate was delivered promptly and the ordering process was easy to follow. Better still it was the most competitive price I could find. I will certainly use Fireparts again.
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Norman A*****n (from wigton on 19 May 2021)
Excellent service, delivered next day. Excellen t quality product
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Graham L*****e (from fordingbridge on 15 May 2021)

Speedy delivery, excellent packaging, very pleased.
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Stephanie W*****r (from lincoln on 14 May 2021)
Reply from fireparts.com admin

Its great the item you received was the correct one.  We have uploaded a picture anyway of this part as we hope it will help other customers with their order.
Very prompt delivery
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Elizabeth ***** (from stowmarket on 14 May 2021)
Super quick delivery and very easy order process throughout.
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Ewen E*****h (from killearn on 14 May 2021)
Very impressed with customer service and support. Great help by phone and email and quick shipping. A company who cares.
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Rosemary B*****r (from glasgow on 14 May 2021)
Fantastic, the product fitted the description and arrived almost before I’d completed the order.
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Val Q*****n (from peterborough on 13 May 2021)
Very friendly and helpful staff, plus incredibly quick shipping. Excellent all-round service. Thank you.
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Marcus L*****h (from alnwick on 13 May 2021)
Excellent service
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Mrs F*****a (from coleraine on 13 May 2021)
5
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fireparts.com client (from kings langley on 08 May 2021)
Delivery was fast and efficient. Very pleased.
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Patricia B*****y (from skipton on 08 May 2021)
Spot on, excellent service from Lynn, items arrived promptly and was packaged very good indeed. Fair price on the items that I purchased will use Fireparts again.
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Michael W*****d (from warsop, mansfield, on 07 May 2021)
Excellent product and prompt service
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fireparts.com client (from tetbury on 07 May 2021)
Clear web site with good description of parts available and good stock of Baxi parts.
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fireparts.com client (from buxted on 07 May 2021)
Excellent service, received goods quickly and well packaged, website easy to use, got correct item first time, will definitely use this company again.
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Ann B*****s (from newark, notts on 07 May 2021)
Excellent price and delivery.
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Steve E*****s (from wakefield on 06 May 2021)
just as I expected everything was in good time arrived earlier than expected will deal with you again when I need more items.
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Stan R*****n (from berwick-upon-tweed on 06 May 2021)
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Jill G*****e (from newcastle upon tyne on 06 May 2021)
service prompt and on time, cannot fault quality and service.
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David B*****n (from swansea on 06 May 2021)
Very happy with the new grate
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Leslie P*****t (from middlesex on 05 May 2021)
Very quick delivery
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Deborah G*****y (from newton stewart on 03 May 2021)
5
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fireparts.com client (from symington on 02 May 2021)
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fireparts.com client (from edinburgh on 01 May 2021)
Excellent
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Pauline C*****l (from bangor codown on 01 May 2021)
Prompt delivery, well packaged and good communication. Excellent!
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Nick ***** (from darlington on 01 May 2021)
Great service. Very quick replies to emails.
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Christina B*****n (from pencaitland on 30 April 2021)
Excellent service and prompt delivery many thanks
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Philip W*****n (from ulverston on 30 April 2021)
Brilliant as usual.
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Duane C*****r (from Mansfield on 29 April 2021)
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Gisela T*****n (from dove holes, nr. buxton on 29 April 2021)
Genuine part, well priced and quickly delivered. Good range of parts available.
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Simon D*****s (from ystrad ynach on 28 April 2021)
excellent service.
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Heather J*****n (from kirby stephens on 28 April 2021)
The fireballs arrived safely and as expected
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Anne M*****n (from birsay on 27 April 2021)
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