Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Really helpful in general about parts for my old woodburner - thank you! Will definitely use again.
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Jennifer W*****d (from hereford on 24 February 2021)
Quick efficient service. Product was as ordered
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Karen S*****y (from ruthin on 23 February 2021)
Quick delivery, I could not have expected better.
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Joseph W*****e (from huddersfield on 23 February 2021)
Part in stock, arrived on time and was well packaged
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Neil H*****y (from nuneaton on 23 February 2021)
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Gary D*****e (from newcastle upon tyne on 23 February 2021)
First time I have ordered from Fireparts.com and it won't be the last! I really appreciated the call from Phil to let me know that there was going to be a delay in delivery (understandabl e in the current climate)....it saved me grumbling about the order taking ages but not knowing why!!!As it happens, it arrived earlier than I expected so that was a bonus! Well done Fireparts.com
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Jane H*****d (from hexham on 23 February 2021)
Good communication with customer. Product well packed. Quick response to queries about delivery.
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fireparts.com client (from sedbergh on 23 February 2021)
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Ian P*****y (from tyne and wear on 22 February 2021)
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Angela J*****n (from llanfair talhaiarn, conwy on 21 February 2021)
Product is absolutely perfect.  Order was a little late and I had to chase it up but the communication was good, and it was delivered.
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Christopher S*****h (from bath on 21 February 2021)
Reply from fireparts.com admin

Thank you Christopher for taking time to comment, I can see from our notes you had to chase and we dealt with your requests accordingly. Please accept my apologies for this inconvenience - we want our customers to receive the 'perfect service' and we didn't get it 100% right this time!  - Thank you again for the feedback, we do value it and it helps us all keep focused on the customer experience.
First class service. Delivered within two days of ordering. Brilliant service
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Neil C*****r (from hermatige thatcham on 21 February 2021)
5 star service from ordering to delivery
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Judy S*****n (from newcastle u tyne on 21 February 2021)
Excellent customer service, quick delivery and well packaged.
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Louise H*****n (from cranleigh on 20 February 2021)
price was good ,packaged safely and good quality
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fireparts.com client (from ammanford on 19 February 2021)
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Jacqueline M*****i (from scholar green, stoke on trent on 19 February 2021)
Very impressive customer service team. They are always there to help anytime I’ve needed them. Many thanks to Lynne, Sophie and Phill for sorting out my order
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Kathleen ***** (from co cork on 18 February 2021)
Excellent service
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fireparts.com client (from godalming on 18 February 2021)
Very good service. Will use you again and recommend you to others
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Alan B*****t (from tuxford on 18 February 2021)
very good
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Douglas W*****n (from Bedford on 17 February 2021)

i know it wasn't your fault but a long wait was required for the part as it was out of stock.
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Lynn O*****l (from Kings Lynn on 17 February 2021)
Reply from fireparts.com admin

Thank you for your feedback, it has been a difficult time for us generally with supply and some lines have been harder than normal to obtain.  We have received deliveries now of the delayed items and after speaking you have now received your part.  Please accept our apologies for the delay, it really is not a good representation of the service we strive to achieve.
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Leslie L*****e (from dorset on 16 February 2021)
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Trevor ***** (from laxey on 16 February 2021)

Thanks for the fast delivery
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Darren ***** (from sunderland on 16 February 2021)
Reply from fireparts.com admin

Thank you, we have of course spoken. The bars have burnt out far too fast and something is not right, either with the coal or the appliance (we know the bars are ok as the manufactures have many thousand made at one time and hundreds of customers use them and we would hear about any issues).  The two main reason for firebars burning too quicly are (a) issues with the coal, see our articles on Petroleum Coke (Petrocoke). (b) Keeping the fire riddled regularly, ash clear from the grate bars will extend the life - see notes on riddling regularly (c) there could be an issue with the appliance 'sucking' air in. Eitherway, we would recommed www.hetas.co.uk to help locate a suitable registered HETAS local installer to you.

For customers who require constant use from their appliance, leaving it in over night and rely on it being the main heat source, then the partial CHROME IRON bar set will last longer as CHROMIUM IRON FIREBARS can burn a lot hotter, for longer with no distress on the metal.
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Dm B*****y (from wolverhampton on 16 February 2021)
Quick delivery,
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George N*****l (from pontefract on 15 February 2021)
Great product, fast and efficient service, would use again.
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Julian P*****s (from aspley guise on 15 February 2021)
Very quick service & the part was well packaged. Also a good price for a difficult-to-f ind part.
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Godfrey D*****k (from Hull on 15 February 2021)
First class service!
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Mike F*****g (from stratford upon avon on 15 February 2021)
First class
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John G*****y (from doncaster on 15 February 2021)
Excellent service and quality product that fitted the range quickly and efficiently.
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fireparts.com client (from county cork on 15 February 2021)
Easy decision making. Excellent website.
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fireparts.com client (from Lampeter on 15 February 2021)
Excellent service, really easy to order and very helpful lady who answered the phone, parts arrived promptly and well packaged, would happily recommend to others
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Peter F*****t (from peterborough on 15 February 2021)
Excellent service quick delivery.
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Michael B*****n (from worksop on 15 February 2021)
Easy to use Web site and quick delivery of the fire bars that I ordered. Would recommend this site if you need spare parts for your fire.
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Kenneth B*****n (from martin on 15 February 2021)
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Leo M*****n (from omagh on 15 February 2021)
Delivered as expected. I will definitely use your company again.
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Frederic L*****x (from oldbury on 15 February 2021)
Fast and simple purchase. Fast delivery.
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Charlotte H*****l (from southport on 15 February 2021)
Excellent. Goods arrived promptly and intact
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Jayne E*****s (from stoke on trent on 09 February 2021)
Quick service
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fireparts.com client (from lisburn on 08 February 2021)

Delivery time was very good
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David H*****s (from llandudno on 07 February 2021)
Reply from fireparts.com admin

Yes, the Baxi bricks are orginal pattern bricks.  The only brick in a set of four (2 x sides and top and bottom brick) which IS stamped with the Baxi Logo is the TOP BACK brick, the others do not have a stamp, this is as per orginal baxi bricks when they were first produced.  The bottom back brick which you refer to has flutes on the bricks and no logos.
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