Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

always very helpful and a very prompt service and delivery
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Tammy R*****w (from spilsby on 26 January 2021)
Excellent
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fireparts.com client (from bourneath, bromsgrove on 26 January 2021)

When we received our order one part was missing but this was rectified immediately by you so thankyou very much.
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Angela S*****n (from exeter on 26 January 2021)
Reply from fireparts.com admin

Apologies, we put our hands up, we didn't get it right with your order!!  We've sacked the packer!!   (only joking of course).  It is a testing time for our stores people, running on less staff, with some of the highest amounts of orders we have seen in years.  We appreciate your understanding and are happy we rectified the situation promptly enough for you :-)  
Easy transaction
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fireparts.com client (from market drayton on 26 January 2021)
Top bannanna
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Stephen M*****n (from llanelli on 25 January 2021)
Nice and easy transaction.
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Eamonn C*****r (from northampton on 25 January 2021)
5
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David C*****t (from castleford on 25 January 2021)
Great service and excellent quality product
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Andrew C*****e (from radstock on 24 January 2021)
Very happy with the personal service,specia lly at this difficult time, Thank you.
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Elaine M*****l (from kyle on 24 January 2021)
Very good service. Item arrived early.
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Melanie G*****s (from Redruth on 24 January 2021)
Excellent service and delivery
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Christine ***** (from selby on 24 January 2021)
Fantastic service, Items all that I wanted ideal arrived on time. Totally satisfied.
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Alan A*****d (from nr.bridgwater on 23 January 2021)
Great quality, good response, excellent delivery time.
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Clifford A*****h (from poulton le fylde on 23 January 2021)
Excellent service and delivery.
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fireparts.com client (from newton srewart on 23 January 2021)
Excellent
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David ***** (from Berkhamsted on 23 January 2021)
Excellent
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Angela H*****e (from swansea on 23 January 2021)
Very quick.
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Geoff W*****s (from studland on 23 January 2021)
Baxi grate fitted perfectly into existing baxi surround. Per fect replacement.
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Margaret F*****d (from wadhurst on 21 January 2021)
Excellent service and prompt delivery.
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Barrie S*****e (from huddersfield on 21 January 2021)
There were so many Rayburn firebricks available that I spent some time identifying our model and the correct fire brick. Ordering was easy and it arrived safely, well packed. It was worth the time spent and the new firebrick was fitted easily. I should have orderd much more fire cement and I was amazed at how much I needed in the end and had to buy more locally.
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Helena I*****h (from Malvern on 20 January 2021)
very pleased with product
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Gary C*****n (from bexleyheath on 19 January 2021)
Efficient service, easy to use web service and delivered as stated, five star plus
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James B*****r (from morecambe on 17 January 2021)
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Andrew L*****e (from barnard castle on 17 January 2021)
Great service
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Ann R*****s (from Newport on 17 January 2021)
Easy to order on line. Product was described accurately.
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Leigh W*****n (from wolverhampton on 17 January 2021)
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Colin F*****e (from sherfield english on 16 January 2021)
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Jeffrey U*****e (from Stourbridge on 16 January 2021)
Easy to order , very helpful staff Fast delivery well packed . Thank you
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Allan B*****n (from pontefract on 16 January 2021)
Good product, delivered on time and well packaged!!
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John-paul S*****s (from kent on 16 January 2021)
Fast and efficient service.
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Steven B*****y (from west molesey on 16 January 2021)
Top Notch service as always.
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fireparts.com client (from trimsaran, kidwelly on 15 January 2021)
Excellent service and fast delivery, will definately use them again
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Mark J*****s (from swavesey on 15 January 2021)
Rated 5. The lady I spoke to(didn’t get her name) was very helpful in getting me to the right product for my fireplace
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Brian D*****d (from east horsley on 15 January 2021)
having ordered from you before i new what service to expect good as usual
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Stephen H*****s (from newport on 14 January 2021)

Fast delivery and very well packed
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John F*****n (from rickmansworth on 14 January 2021)
Ordered easily, delivered when expected. Satisfactory experience
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fireparts.com client (from hull on 14 January 2021)
Excellent service, good price and speedy delivery
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Claire D*****e (from petersfield on 14 January 2021)
Excellent service as I have had every time I've bought products from fireparts.com.
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Shaun F*****n (from Alfreton on 14 January 2021)
Great service item Arrived safely añd early.Thank you.
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Chris B*****t (from martock on 14 January 2021)
Easy to order and item arrived promptly
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fireparts.com client (from glasgow on 14 January 2021)
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