Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Would have preferred to be able to buy just the one piece I needed
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fireparts.com client (from berwick-upon-tweed on 14 January 2021)
Reply from fireparts.com admin

Thank you for your feedback which we greatly appreciate. We do have a minimum order quantity of 2x units. We sell at discounted prices meaning our margins are very slim, we also subsidise part of the delivery costs.  This means to effecitive sell at the prices we do, a minimum of 2x units are required on some low priced products. We are assessing a project which will enable single sales, at a higher price, but this does require some development to our systems.  Thanks again for the feedback.
Accurate description of the items I was looking for and excellent communication from Fireparts. The items arrived quickly and fitted perfectly. Great service and I will definitely be back for more.
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Robert M*****e (from perth on 14 January 2021)
A very well organised company that made life easy for me
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Iain E*****s (from oakham on 14 January 2021)
Excellent service
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Simon H*****n (from wilberfoss on 14 January 2021)
Parts as described, and dealt with problem ordering on website efficiently.
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Alexis N*****h (from stroud on 14 January 2021)
What we ordered was good quality and arrived as specified by company. Which was really good considering the Covid issues many are dealing with. Well pleased
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Brian M*****n (from dalbeattie on 14 January 2021)
Good quality product. Arrived on time.
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Alexander S*****e (from montrose on 14 January 2021)
Prompt and efficient service. Trouble free. Will continue to use your company.
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fireparts.com client (from newquay on 14 January 2021)
Excellent service and product - perfect
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William A*****s (from bury st edmunds on 14 January 2021)
Quick and efficient service
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fireparts.com client (from newcastle under lyme on 14 January 2021)
Very good quality
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Elaine C*****n (from mountmellick on 12 January 2021)
Really pleased with the Ashpan. Delivered in time promised, thanks. Definitely order again.
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Alistair R*****n (from finedon on 11 January 2021)
My order was handled efficiently and arrived in good time.
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Chris W*****d (from bishop auckland on 11 January 2021)
Prompt and efficient service. Products supplied exactly as ordered. Prices competitive and value for money
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James M*****r (from canonbie on 10 January 2021)
Great service and the bars fitted the old fire thank you
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John S*****h (from Derby on 10 January 2021)
Great service and great price. The online form was answered very quickly and the assistant found me the correct sized piece of glass far more quickly than I would have been able to do it myself. Delivered safely and quickly also.
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Heather S*****s (from hitchin on 06 January 2021)
Great all round service! Helpful on the phone and good after servce.
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D B*****d (from ilkeston on 03 January 2021)
I'd give 6 stars if I could. Fantastic service after the first set of panels were damaged a replacement set sent out, great communication will be highly recommending you to others. Thank you
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Shirley ***** (from castle douglas on 31 December 2020)
Brilliant service
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Jacqui ***** (from lanchester on 31 December 2020)
Everything went well,website was clear and had all the information I needed to order the right part.Person on the phone was helpful and it all went without a hitch,I would not hesitate to use your business again.Product correct and delivered quickly.
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Ian B*****b (from lilleshall, newport on 31 December 2020)
REally quick turnround on order. All arrived as expected and well wrapped - door glass was a good fit.
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fireparts.com client (from reading on 30 December 2020)
Easy to use website and prompt delivery. Many thanks
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fireparts.com client (from stickney on 29 December 2020)

Excellent service...many thanks
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Ronan K*****n (from dundalk on 29 December 2020)
Great service, very quick delivery even over Christmas break. I also entered incorrect delivery address when ordering, but was quickly updated when I emailed support.
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fireparts.com client (from cardiff on 29 December 2020)
Very quick service very impressed
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Robert ***** (from taunton on 29 December 2020)
Good product, fast delivery
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Helen P*****o (from stonesfield on 27 December 2020)
Excellent service; Very fast delivery, thank you.
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fireparts.com client (from gorebridge on 25 December 2020)
Parts came as requested. Thank you.
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Alan B*****n (from bungay on 25 December 2020)
Helpful staff and the Baxi parts arrived very quickly. Will use Fireparts again and certainly would recommend them to anyone requiring spares.
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fireparts.com client (from ardrisharg on 24 December 2020)
Just what was needed, delivered sooner than promised.
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fireparts.com client (from cambridge on 24 December 2020)
Excellent overall - quick response when needing to change something and quick delivery of part.
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Robert H*****y (from horsham on 24 December 2020)
Great quick service and super friendly staff
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Julia C*****n (from nr hungerford on 24 December 2020)
worked well for me
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fireparts.com client (from stoke on trent on 24 December 2020)
Excellent and fast service
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Gerallt H*****s (from welshpool on 23 December 2020)
Great service and friendly staff to talk to
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David N*****t (from edinburgh on 22 December 2020)
It’s all good
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G F*****r (from hull on 22 December 2020)
Excellent service thank you
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Sue E*****t (from Chester on 21 December 2020)
Very fast turnaround Th ank you
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Michael W*****n (from crawford on 21 December 2020)

I needed some firebricks for a Little Wenlock.I phoned and spoke to Lyn who knew the product,gave me a price,took the order and my money...all very efficient and pleasant.Fireb ricks arrived within a few days...(which I haven't yet fitted) Excellent service thanks very much.. I have to tell you that I tried ordering from one of your competitors before calling you and their service was so poor that I gave up trying... Thanks and Merry Christmas. 
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fireparts.com client (from canvy island on 21 December 2020)

Nice person on the telephone quick reliable service good quality parts supplied all you want from any company.
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Michael H*****n (from lostwithiel on 20 December 2020)
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