Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Rating:

fireparts.com client (from padiham on 03 March 2021)
Order was delayed but we were given notice of this
Rating:

fireparts.com client (from kirknewton on 02 March 2021)
We have used the company several times now, and the service has always been fast and efficient. As our fire is now quite old it is comforting to know we can rely on you. After all parts like this are not purchased on whim, so fast reliable service is important to us. Thanks.
Rating:

fireparts.com client (from catterick garrison on 02 March 2021)
Rating:

Christopher J*****s (from pipe gate on 02 March 2021)
Product arrived much quicker than expected ,excellent service
Rating:

Mary H*****r (from howden le wear crook on 02 March 2021)
Rating:

Derek ***** (from mansfield on 02 March 2021)
Rating:

Jennifer P*****n (from isle of arran on 01 March 2021)
Very happy with the help and service I received. Items arrived well packed and good quality.
Rating:

Moon S*****n (from Leics on 01 March 2021)
very good customer relations
Rating:

Ann A*****i (from bewdley on 01 March 2021)
The best service I have had from a company for a very long time. My order was dealt with efficiently and I was kept up to date with minor hold ups.
Rating:

Anne J*****s (from kippen,stirling on 01 March 2021)
EXCELLENT SERVICE AND QUALITY OF GOODS
Rating:

fireparts.com client (from selby on 25 February 2021)
Really helpful great advice and very responsive
Rating:

Penny C*****n (from ipswich on 25 February 2021)
Rating:

James H*****d (from Yarm on 25 February 2021)
Outstanding service and the correct parts for an obsolete stove. If I need more parts for either of my stoves I will be back to this company
Rating:

John G*****d (from edale on 25 February 2021)
Really helpful in general about parts for my old woodburner - thank you! Will definitely use again.
Rating:

Jennifer W*****d (from hereford on 24 February 2021)
Quick efficient service. Product was as ordered
Rating:

Karen S*****y (from ruthin on 23 February 2021)
Quick delivery, I could not have expected better.
Rating:

Joseph W*****e (from huddersfield on 23 February 2021)
Part in stock, arrived on time and was well packaged
Rating:

Neil H*****y (from nuneaton on 23 February 2021)
Rating:

Gary D*****e (from newcastle upon tyne on 23 February 2021)
First time I have ordered from Fireparts.com and it won't be the last! I really appreciated the call from Phil to let me know that there was going to be a delay in delivery (understandabl e in the current climate)....it saved me grumbling about the order taking ages but not knowing why!!!As it happens, it arrived earlier than I expected so that was a bonus! Well done Fireparts.com
Rating:

Jane H*****d (from hexham on 23 February 2021)
Good communication with customer. Product well packed. Quick response to queries about delivery.
Rating:

fireparts.com client (from sedbergh on 23 February 2021)
Rating:

Ian P*****y (from tyne and wear on 22 February 2021)
Rating:

Angela J*****n (from llanfair talhaiarn, conwy on 21 February 2021)
Product is absolutely perfect.  Order was a little late and I had to chase it up but the communication was good, and it was delivered.
Rating:

Christopher S*****h (from bath on 21 February 2021)
Reply from fireparts.com admin

Thank you Christopher for taking time to comment, I can see from our notes you had to chase and we dealt with your requests accordingly. Please accept my apologies for this inconvenience - we want our customers to receive the 'perfect service' and we didn't get it 100% right this time!  - Thank you again for the feedback, we do value it and it helps us all keep focused on the customer experience.
First class service. Delivered within two days of ordering. Brilliant service
Rating:

Neil C*****r (from hermatige thatcham on 21 February 2021)
5 star service from ordering to delivery
Rating:

Judy S*****n (from newcastle u tyne on 21 February 2021)
Excellent customer service, quick delivery and well packaged.
Rating:

Louise H*****n (from cranleigh on 20 February 2021)
price was good ,packaged safely and good quality
Rating:

fireparts.com client (from ammanford on 19 February 2021)
Rating:

Jacqueline M*****i (from scholar green, stoke on trent on 19 February 2021)
Very impressive customer service team. They are always there to help anytime I’ve needed them. Many thanks to Lynne, Sophie and Phill for sorting out my order
Rating:

Kathleen ***** (from co cork on 18 February 2021)
Excellent service
Rating:

fireparts.com client (from godalming on 18 February 2021)
Very good service. Will use you again and recommend you to others
Rating:

Alan B*****t (from tuxford on 18 February 2021)
very good
Rating:

Douglas W*****n (from Bedford on 17 February 2021)

i know it wasn't your fault but a long wait was required for the part as it was out of stock.
Rating:

Lynn O*****l (from Kings Lynn on 17 February 2021)
Reply from fireparts.com admin

Thank you for your feedback, it has been a difficult time for us generally with supply and some lines have been harder than normal to obtain.  We have received deliveries now of the delayed items and after speaking you have now received your part.  Please accept our apologies for the delay, it really is not a good representation of the service we strive to achieve.
Rating:

Leslie L*****e (from dorset on 16 February 2021)
Rating:

Trevor ***** (from laxey on 16 February 2021)

Thanks for the fast delivery
Rating:

Darren ***** (from sunderland on 16 February 2021)
Reply from fireparts.com admin

Thank you, we have of course spoken. The bars have burnt out far too fast and something is not right, either with the coal or the appliance (we know the bars are ok as the manufactures have many thousand made at one time and hundreds of customers use them and we would hear about any issues).  The two main reason for firebars burning too quicly are (a) issues with the coal, see our articles on Petroleum Coke (Petrocoke). (b) Keeping the fire riddled regularly, ash clear from the grate bars will extend the life - see notes on riddling regularly (c) there could be an issue with the appliance 'sucking' air in. Eitherway, we would recommed www.hetas.co.uk to help locate a suitable registered HETAS local installer to you.

For customers who require constant use from their appliance, leaving it in over night and rely on it being the main heat source, then the partial CHROME IRON bar set will last longer as CHROMIUM IRON FIREBARS can burn a lot hotter, for longer with no distress on the metal.
Rating:

Dm B*****y (from wolverhampton on 16 February 2021)
Quick delivery,
Rating:

George N*****l (from pontefract on 15 February 2021)
Great product, fast and efficient service, would use again.
Rating:

Julian P*****s (from aspley guise on 15 February 2021)
PaymentLogos