Customer Feedback

Yes, the Baxi bricks are orginal pattern bricks.  The only brick in a set of four (2 x sides and top and bottom brick) which IS stamped with the Baxi Logo is the TOP BACK brick, the others do not have a stamp, this is as per orginal baxi bricks when they were first produced.  The bottom back brick which you refer to has flutes on the bricks and no logos.

Thank you for your feedback and kind words. It has been a testing time for the couriers, I am pleased to say that the majority of our customers are receiving prompt service.  We have fedback your experience to the Courier Relationship Manager who will address your experiences with the local area manager for the 'bury st edmunds' area.  Thank you again for taking time to complete the feedback.

We have since spoken and the previous grates you refer to were not from us, so its difficult to comment with regard to the quality of them.  The Baxi grates we supply are orginal pattern and supplied by the company whom own the patent, so we are confident the product quality is excellent.  We have talked about the coal you use and it sounds of good quality.  It will be interesting to see how you get on with one of our grates over time, so please let us know :-) 

With regard to keeping records about your previously ordered parts, we do have your previous order information, you can also view and modify this within your login web account.  Just go to https://fireparts.com/index.php?route=account/login and enter your password. If you are unsure of your password, then you can request a reset.  In this account you can see your information such as addresses and previous orders and record again if required.  This information can be deleted and edited by yourself.

Thank you, we are so pleased your Grandparents were happy and great the Parkray handle arrived next day.  We would be interested to see how long the handle lasts, please keep us updated. If it doesn't last for at least 20 years, we will give you a new one FOC!!  :-)