Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service lovely kind people when i needed to get in touch and the part i ordered is great and the price was good thank you.
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Kevin H*****k (from county durham on 25 March 2021)
Order very well handled. The product arrived quickly and was very well packed. We'll definitely be using your services again. Thank you
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fireparts.com client (from southend on sea on 25 March 2021)
arrived early easy order.
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fireparts.com client (from rochester on 25 March 2021)
Excellent service. Well done.
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Anne J*****s (from kippen,stirling on 25 March 2021)
Excellent
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fireparts.com client (from bolton on 24 March 2021)
Received products promptly and intact
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Catherine ***** (from isle of lewis on 23 March 2021)

Great prices and almost everything in stock that I needed. The one item that was not in stock caused the whole order to be 'forgotten' about till I rang to ask why I hadn't received it.
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Paul B*****r (from cleethorpes on 23 March 2021)
Reply from fireparts.com admin

Thank you and apologies again for the late delivery, we were out of stock of one of the bricks from the coalbrookdale brick set.  The order should have been sent to you within the timescales stated at point of the order. The bricks were schedulled to arrive from the suppliers but were late due to delays within the supply network and we should have communicated with you to advise of the extended delay.  The supply of stock is now fluid again and we are working on major internal processes over summer 2021 to help us in extreme circumstances, should they ever happen again in the future!!  Thank you for your patience and understanding whilst we were sorting it out for you.
Really great, very helpful and friendly as always
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Duncan N*****n (from Morpeth on 23 March 2021)
very good quality bars and a nice transaction from Fireparts easy use of web page and speedy delivery
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Gerard C*****s (from glasgow on 23 March 2021)
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Martin B*****d (from lutterworth on 23 March 2021)
Great service. Ordered and delivered within a few days
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Gordon ***** (from dunoon on 23 March 2021)
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Janet H*****y (from devizes on 22 March 2021)
Prompt efficient services with good product price. Easy to use web site.
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fireparts.com client (from Arlingham on 22 March 2021)
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Shane B*****d (from Newbridge on 21 March 2021)
Excellent
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Sarah D*****n (from nr dover on 20 March 2021)
Website easy to use. Quick delivery and after sale advice was really useful for fitting process. Well done
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Tricia H*****e (from Gloucester on 19 March 2021)
I could not have been happier with the product and the service. Staff were brilliant. I was the first time i have had to replace the bottom grate of my fire and was unsure what size i needed. Fortunately the staff were on the ball, contacting me vie phone and email to answer my questions
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Darryl H*****s (from bedale on 18 March 2021)
really excellent service parts required where not in stock, but these were very quickly sourced and despatched, well informed by Lynne. really well done will definitely use again
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Jeffrey T*****e (from penrith on 18 March 2021)
prompt delivery. colour was not quite what i expected.
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Ian J*****n (from norwich on 18 March 2021)
Excellent, courteous, friendly , efficient service.
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Alexander M*****n (from Yeovil on 17 March 2021)
good service
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Malcolm C*****l (from worcester on 17 March 2021)
Arrived promptly and was what I ordered!
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Ian J*****n (from norwich on 17 March 2021)
Order arrived within the stated time.
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Jackie G*****s (from rhosesmor on 17 March 2021)

Great service - good price - will certainly keep your link for future purchases.
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Martyn R*****k (from binbrook on 17 March 2021)
Despite all the difficulties with pandemic and brexit, we were kept updated on our order.
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fireparts.com client (from lanark on 16 March 2021)
Exactly what I wanted, supplied in reasonable timescale with no hassle
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Peter H*****y (from matlock on 16 March 2021)
Impeccable never let me down
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Neil C*****m (from rotherham on 16 March 2021)
All parts received quickly, and at a reasonable price. All work well. Would definitely order from you again.
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Ruth B*****t (from cupar on 16 March 2021)

Excellent service
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Rodney P*****e (from swindon on 16 March 2021)
Good communication rapid delivery first class trader
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Alan P*****n (from Camden on 16 March 2021)
Excellent and good price
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David H*****s (from carnforth on 16 March 2021)
Helpful pre-sales advice and swift delivery with ample packaging. We are enjoying our open fire again!
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Paul J*****p (from dunstable on 16 March 2021)
Fast,efficient and very helpful. Than k you
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David P*****y (from market rasen on 14 March 2021)
Easy to order parts for my trianco boiler, not many places have them. Parts sent very quick through the post. Quick response service.
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Stanley G*****d (from stoke on trent on 14 March 2021)
Good quality and good price very pleased
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John ***** (from telford on 14 March 2021)
It was very nicely packed for a glass and had arrived undamaged and was in time as well.
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Aamir ***** (from nelson on 14 March 2021)
Excellent service easy to order on website and a well packaged parcel very quickly delivered.
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Michael G*****e (from Worcester on 14 March 2021)
Excellent service
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Richard B*****s (from chorley on 10 March 2021)

Easy to use website. Helpful staff when I called with a query. Great service, although the automated email gave wrong delivery date.
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fireparts.com client (from frome on 10 March 2021)
Reply from fireparts.com admin

Thank you for this feedback. The email we send notifying customers of expected delivery is currently sent out by human (not automated).  The dispatch of your order was delayed due to an oversight on our side, for which we apologise. We are generally acheiving our dispatch targets, but we did not on this occassion.  Please do come back to us again in the future to give us another opportunity to serve you and demonstate the excellent service that our customers expect from us and we strive to deliver.
Very pleased with your service to me for parts for my old parkray multi fuel fire . Alan C
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fireparts.com client (from kilkhampton bude on 09 March 2021)
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