Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Easy to order. Fast delivery.
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Graham D*****i (from hawes on 13 October 2020)
Quick cheaper than amazon and e bay
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Lorraine M*****y (from Devizes on 13 October 2020)
Excellent service and product was of good quality
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fireparts.com client (from on 13 October 2020)
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Hester F*****n (from plymouth on 13 October 2020)
I got what I asked for which was great.
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fireparts.com client (from on 12 October 2020)
Fast efficient service and delivery
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fireparts.com client (from on 12 October 2020)
From start to finish everything went so smoothly. The company staff could not be more helpful. They sorted the items from my photos, sent me photos and links to there website. Paid via paypal and the order was processed and posted the same day. The parts arrived in 48 hrs. Could not ask for more from a genuine company who look after their customers speedily. Well done all of you. I`m very impressed.
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Leonard B*****t (from newtownabbey on 11 October 2020)

Excellent service goods delivered in no time at all
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Walter S*****s (from rochdale on 11 October 2020)
Excellent service, let down by courier. Howe ver, first class response to remediate.
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Andrew S*****n (from hartlepool on 10 October 2020)
Great service , the parts you need at a reasonable cost.
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Andrew B*****d (from axminster on 10 October 2020)
First class service really impressed
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Tim F*****g (from everton nr sandy on 10 October 2020)
Good product well packaged. Only complaint delivery was one day later than advised.
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Vince P*****s (from morpeth on 10 October 2020)
Your service was good and I am happy with it. The part was different to any that I've had in the past but it does fit and works quite okay. It sits much lower down than previous parts but despite that it is okay
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Wilfrid U*****t (from Perth on 10 October 2020)
Excellent service communication and price thank you
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Tracy ***** (from skelmersdale on 10 October 2020)
Very good
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fireparts.com client (from darlington on 10 October 2020)
Excellent service.
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Jill N*****r (from rochdale on 09 October 2020)
prompt service thanks
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Margot A*****w (from kendal on 09 October 2020)
Great service,came with in 2/3 days.
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Peter H*****d (from on 08 October 2020)
5
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Elaine W*****n (from quarrington hill on 08 October 2020)
Excellent service
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Roy K*****m (from Brassington on 08 October 2020)
Parcel arrived very promptly and was so well wrapped.
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Jenny W*****e (from Ryde, on 07 October 2020)
Excellent
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Jean M*****n (from carmarthen on 07 October 2020)

Straight forward, reliable service.
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fireparts.com client (from pickering on 07 October 2020)
Excellent service thanks.
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Steven B*****s (from Swadlincote on 07 October 2020)
Easy to navigate website. Very reasonable competitive prices. Will be using again if I need anything else. Thank you.
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Rosemary C*****y (from tidworth on 06 October 2020)
Lynne at Fireparts was very helpful when delivery was delayed by Hunter. She not only clarified the delivery arrangements with Hunter but very kindly refunded the delivery charge as well as phoning me back directly with the revised delivery plan immediately she acquired this info. Parts arrived today a day ahead of schedule.
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Gordon S*****n (from stow on 06 October 2020)
Very good quick service
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Anthony T*****r (from andover on 06 October 2020)
Very good
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James H*****p (from belfast on 06 October 2020)
Item arrived on time and as described, well packaged and intact an excellent service
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Michael M*****n (from aldbourne on 06 October 2020)
Very good customer service. Questions asked, questions answered.
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Carol O*****n (from thornton le clay, york on 06 October 2020)
Good service
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Gordon ***** (from duns on 04 October 2020)
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Stefan S*****a (from redruth on 04 October 2020)

Brilliant,just brilliant!
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Timothy M*****s (from swinton duns on 03 October 2020)
Perfect in everyway.
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Elaine B*****n (from Halsham, on 02 October 2020)

***** 5 stars
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fireparts.com client (from NEAR MACCLESFIELD on 02 October 2020)
thank you for not turning a drama into a crisis - all sorted
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Yvonne R*****y (from hawick on 01 October 2020)
Very good.
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William R*****s (from skalmersdale on 01 October 2020)
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Roger N*****h (from haverfordwest pembrokeshire on 01 October 2020)

Fast delivery, delivery charge excessive for the size of the part ordered. Was packed in a box far too big for the size of the part and full of polystyrene packing, not very environmentally friendly.  

A bit rusty, but then it is a part from a now obsolete fire, so was pleased that it was available at all
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Helen H*****t (from Clitheroe on 01 October 2020)
Reply from fireparts.com admin

Thank you, I have sent your comments to the Store Manager, I agree, there is no need to send a small item in such a large box, its doesn't make sense on many accounts. You are correct re some parts becoming difficult to obtain, in some case manufacturing seized some 10 years or more ago.  We have been in the business for over 50 years now and work with some of the best suppliers in the industry to source older now discontinued parts... this does mean the orgin may have come from some old hardward shop and have been sitting on dusty shelves for a few years!!  We do our best to source discontinued parts to keep your old fire going, but it is possible they may be a little weathered!!  Thanks again for the valuable feedback about the boxes.
Overall the service was very good. Everything was delivered on time, and all the products did what I expected of them. Would use again if the need arises.
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Kenneth A*****h (from lutterworth on 30 September 2020)
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