Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Swift delivery and a good price.
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Michael K*****n (from york on 19 November 2020)
The new ash pit is an excellent substitute for the old one but could have been sent in slightly smaller packaging!
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fireparts.com client (from bridge of weir on 18 November 2020)
Really good service. Easy to use website.Quick delivery and useful up-dates by e-mail on the status of the order. Well done!
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Kevin R*****n (from grimsby. n.e.lincs. on 18 November 2020)
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fireparts.com client (from Shepshed on 18 November 2020)
Happy with the parts fitted with out a problem
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Ian B*****y (from linton, swadlincote on 18 November 2020)
Excellent price. Speedy delivery
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fireparts.com client (from kirkby stephen on 17 November 2020)

5 star
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fireparts.com client (from steppingley on 17 November 2020)
Very good prompt service
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Nita ***** (from nr chelmsford on 17 November 2020)
Very friendly helpful staff. Delivery to Ireland was reasonable considering the weight and it only took 3 working days to get here.
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Carl F*****d (from Co.Roscommon on 14 November 2020)
Very good fast delivery, part arrived as per shown on web site, very well packaged
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Nita ***** (from nr chelmsford on 14 November 2020)

A very fast and helpful service. The order turned up incorrect at first but it only needed one quick phone call to put everything right again.
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fireparts.com client (from louth on 14 November 2020)
Reply from fireparts.com admin

Yes you only received 10 fire bars for your Parkray Consort 15 and should have received 17 bars - for which we apologise. We have no excuses, this was a packing oversight and feeback has already been given to the dispatch warehouse.  Please accept my personal apologies for this, we totally appreciate this would have been very inconvenient. Please be assured your experiences with your order is not a good representation of the service we strive to achieve for our customers and we are sorry to have let you down on this occassion.  Thank you for taking time to feedback.
Easy to find the product and very fast delivery.
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fireparts.com client (from woodhall spa on 14 November 2020)
great service and swift delivery - many thanks
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Robert M*****y (from langley, macclesfield on 14 November 2020)
Effortless & quick
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fireparts.com client (from freckleton on 13 November 2020)
First class service most efficient
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Kenneth C*****e (from rayleigh on 13 November 2020)

Excellent service....quick response....packaged to perfection.
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Linda H*****l (from jedburgh on 13 November 2020)
Great service, our fire hasn't worked so well in years! It's generally difficult to get hold of things for this type of solid fuel burner, the emphasis seems to be on gas fires - we have no gas in the house. Keep up the good work.
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Anthony M*****n (from congleton on 12 November 2020)
Very good service have no problems with it at all
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Brian H*****s (from york on 12 November 2020)
Brilliant service & very helpful bought from them before.
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Sue Y*****s (from manchester on 11 November 2020)
Excellent service.
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Robert H*****y (from ellon on 11 November 2020)
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Irene L*****e (from Gate Burton, Gainsborough on 11 November 2020)
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John S*****g (from rugby on 10 November 2020)
Very helpful. Great customer care. Efficient service.
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Ken S*****t (from collect on 10 November 2020)
Easy website with plenty of detail. Prompt delivery
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Jonathan N*****m (from chulmleigh on 10 November 2020)
I telephoned my order through on a Tuesday and received the Ash Box on the Thursday.. What can I say - EXCELLENT SERVICE!! Well done the staff at Fireparts.com and a very BIG thank YOU.
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Barbara S*****t (from wincanton on 08 November 2020)
5
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Craig P*****t (from chesterfield on 07 November 2020)
Comprehensive spare parts - good website.
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Kevin H*****r (from albury on 07 November 2020)

I ordered a pair of side reducers but only one was sent. I emailed to report this, and received a helpful reply, and then a further two pieces, so I now have three. The packaging was myabe excessive, comprising a 30cm cube box for each delivery, filled mostly with air bags. Overall I feel that I was well served by this company, who attended swiftly to the original error.
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fireparts.com client (from hebden bridge on 07 November 2020)
Reply from fireparts.com admin

We didn't get it right with your order, for which we apologise. It was a packing error and feedback has been given to the person who packed your order. Thank you for your patience whilst we corrected the situation, I am pleased you felt we resolved it 'swiftly'.  Thank you also for taking time to provide feedback and please come back to us again - your first time wasn't a good experience and we would love the opportunity to show you we can and usually do offer top customer service and we are disapointed we failed you on this occassion.
Every thing is fine thanks for your help.
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Trevor M*****d (from newry on 07 November 2020)
Good fast service
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Emma K*****s (from swadlincote on 06 November 2020)
Very good service
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Michael D*****r (from St. Austell on 06 November 2020)
Very helpful and friendly and quick response Excellent service
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Angela B*****d (from little staughton on 05 November 2020)
Excellent service, quick dispatch and good price. I'm sure I'll be using again
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fireparts.com client (from shepton mallet on 04 November 2020)

Fireboard chipped at edges in a few places. Didn't matter on this occasion, for the pieces I'm cutting from it.
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fireparts.com client (from knutsford on 04 November 2020)
Reply from fireparts.com admin

Thank you for this valuable feedback. We do have an excellent rate of safe delivery for these boards, so we are extremely grateful of your advises that the product arrived with chipped edges. I have forwarded your feedback to the warehouse and discussed with them to ensure all edges of the boards are protected before they are packaged & couriered.  I am very pleased that on this occassion it did not effect your installation.  Thank you again for the feedback.
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Dorothy K*****y (from west calder on 03 November 2020)
Excellent, especially under our present situation ie the Covid19.
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Paul W*****n (from exeter on 01 November 2020)
Excellent product and service. Thanks.
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Andrew W*****t (from stoke on trent on 31 October 2020)
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Anthony M*****n (from congleton on 31 October 2020)
Excellent speedy and efficient company
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Julie B*****r (from CONWY on 31 October 2020)
Good site clear definitions, inc sizes / dimensions.. easy progress to check out. 5 star
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Alastair R*****n (from oban on 30 October 2020)
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