Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

100% recommended I will use this website again speedy delivery and highly recommended
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Martin ***** (from Newtownards on 27 February 2025)
Excellent quality, great price and very quick delivery. Excellent performance. Thank you.
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Paul G*****l (from Bodmin on 26 February 2025)
simple to order super fast delivery n
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Darren ***** (from Sunderland on 26 February 2025)
Arrived undamaged and on time. All good. Cheers
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Lee B*****l (from Tamworth on 25 February 2025)
Having spoken to your staff member who was very helpful I received the new parts quickly and fitted them myself. Very satisfied customer.
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fireparts.com client (from Glasgow on 23 February 2025)
The team at Fireparts.com were as I remember customer services used to be like; so helpful, friendly, prompt and informed. The fire grate is the perfect fit for my fireplace. I couldn't be happier. I will be a returning customer when I require further parts. Thank you so much everyone.
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Matt G*****n (from Kendal on 23 February 2025)
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Robin B*****d (from Ely on 21 February 2025)
Easy to order. Arrived quickly and securely packaged. Thank you Fireparts
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Dawn J*****s (from mansfield on 21 February 2025)
As required with quick delivery have always had the parts in stock that I requested
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fireparts.com client (from spalding on 21 February 2025)
Great communication staff really do plesent quick and efficient service really prompt posted and delivery really good company to do business with many thanks
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James G*****r (from Wigton on 20 February 2025)
Excellent pre order advice, competitive pricing and very fast delivery.
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Phil S*****y (from Okehampton on 20 February 2025)
Great service. Great item. Order the wrong part to my fire but the company noticed before they dispatched it and amended my order. I don't buy parts from any other company. Definitely 5 stars
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Jennifer M*****w (from nottingham on 19 February 2025)
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Ian M*****n (from Beverley on 17 February 2025)
Can’t believe how quick we got the parts! Speedy .great.
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Karan W*****p (from whitehaven on 14 February 2025)
A pleasure do deal with. The website is very comprehensive. When I had an issue, Lynne was really helpful. I will be ordering some more items from you.
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Graham E*****s (from Tonbridge on 13 February 2025)
Excellent service. Quick arrival of product and exactly as described on website.
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Alan A*****s (from COLNE on 12 February 2025)
Easy ordering from Internet. Very well packaged Arrived in good condition. Will use again.
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Maureen W*****e (from Huddersfield on 12 February 2025)
Good communication and delivery
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Reginald P*****r (from St. Austell on 11 February 2025)
I rang your company to order a replacement Baxi grate. I had purchased one from you about 3 years ago and needed a replacement. You had record of my purchase and were able to quickly retrieve my details. Postage address was checked and I was told I would receive the grate in 2 or 3 days which I did. The service was 5 star and I was dealt with in a friendly and efficient way. Actually I kept a magnetic 'card' or your details on my refriderator where it remains.
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Frederick R*****r (from aberdeenshire on 10 February 2025)
Amazingly quick service. Good value and would be happy to use for future purchases. All great.
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Graham ***** (from Birkenhead on 10 February 2025)
Good service and quality replacement part.
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Kieron ***** (from Goole on 08 February 2025)
Absolutely brilliant. Just as ordered. Quick delivery. Would definitely buy again.
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Julie H*****h (from barnsley on 06 February 2025)
I rang to discuss the product I needed and the very helpful assistant advised what i needed.
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Mark H*****s (from Swadlincote on 06 February 2025)
Does the job fine
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Mark H*****k (from Raglan, Usk on 05 February 2025)
Ancient fireback had failed - but easy to find the appropriate parts on your site. Prompt delivery and easily fitted by my sweep. Thank you
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Philip B*****n (from Wallingford on 04 February 2025)
Excellent service with very prompt delivery Highly recommended
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Paul S*****s (from Church Stretton on 01 February 2025)
Lovely lady at the end of the phone - no long waits- full of knowledge and able to direct to items required - no hard sell on the more expensive item - great price and quality items - will definitely return
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Kerry F*****e (from Mansfield on 31 January 2025)
Good price and excellent delivery time. Highly recommended
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Marie H*****y (from Manchester on 31 January 2025)
The glass arrived sooner than expected and was well protected in a clever cardboard case lined with bubblewrap.
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fireparts.com client (from Bristol on 30 January 2025)
Very pleased with your service and speedy delivery.
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Norma H*****s (from Mold on 29 January 2025)
Brilliant service.
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Patricia K*****n (from Moreton-in-Marsh on 29 January 2025)
Delivered on date
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fireparts.com client (from Houghton le Spring on 26 January 2025)
Easy to order and Speedy delivery didn't feel I was being ripped off by having it delivered to a Scottish island
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fireparts.com client (from Millport on 26 January 2025)
Absolutely amazing asked for it to be sent ASAP and they did just that highly reccomend
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Stacey B*****r (from spalding on 25 January 2025)
Overall excellent service. Very efficient phone service on ordering and very rapid despatch and delivery. Couldn't have been better
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Gordon S*****h (from Farnham on 24 January 2025)
Great service prompt delivery
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fireparts.com client (from newark on 23 January 2025)
Excellent service, ash pan for fire arrived quickly and very reasonable price and postage costs.
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fireparts.com client (from Stroud on 23 January 2025)
Fast and efficient as always. Great service
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Nigel ***** (from Leicester on 23 January 2025)
Very professional and courteous and well informed
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Carol S*****n (from Wirral on 23 January 2025)
Always great to deal with you,quick and easy to find parts you need and order.
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Andrew C*****f (from retford on 23 January 2025)
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