Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Fast service.
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Chris ***** (from Chathill on 30 March 2025)
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Michael J*****s (from Milton Keynes on 27 March 2025)
Excellent service.No problems.Great company to deal with
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Paul S*****t (from st peter port, geurnsey on 25 March 2025)
Very satisfactory
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Mark B*****n (from WALTON-ON-THAMES on 25 March 2025)
Very helpful.
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fireparts.com client (from Brockenhurst on 25 March 2025)
Fantastic customer service and super fast delivery. Thanks
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Nicky S*****n (from Tiverton on 24 March 2025)
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fireparts.com client (from padiham on 22 March 2025)
Excellent Service thank you…. Clear product details - easy on line ordering and package received in good time - well protected.
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Phil B*****t (from Pickering on 22 March 2025)
Part was delivered quickly and was perfect. So grateful for the excellent service we received as the part was vital for our heating during a very cold spell.
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Jane J*****n (from Woodbridge on 22 March 2025)
Great service - quick and efficient. The firebars arrived really well packaged to ensure their safety and are working well. The clear descriptions of the various stoves ensured they were the correct replacements. They couldn’t have arrived any faster. We ordered late evening, they were packaged the next day and arrived the day after.
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fireparts.com client (from Shepton Mallet on 20 March 2025)
Competitively priced product well packaged and received day after ordering. Excellent service all round.
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Phil S*****y (from Okehampton on 19 March 2025)
A good compny to deal with.
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Dr R*****r (from Ipswich on 19 March 2025)
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fireparts.com client (from chesterfield on 17 March 2025)
Excellent service
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fireparts.com client (from Invergordon on 15 March 2025)
Excellent service from knowledgeable people. Very good next day delivery of well packed items.
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Jane B*****s (from Warwick on 15 March 2025)
Great and very prompt service and was kept well informed
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Andrew H*****r (from stansted on 14 March 2025)
Good service throughout. Helpful telephone conversation prior to ordering to ensure the correct parts were ordered. Fast delivery service
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fireparts.com client (from Bakewell on 14 March 2025)
Excellent website, great array of choice from your impressive stock list, easy to negotiate.
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Patrick F*****n (from Kilkenny on 14 March 2025)
Very good service
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Tony B*****l (from morpeth on 14 March 2025)
Super fast delivery and refund for returned part. Friendly and helpful customer service from Lynne. Highly recommended.
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fireparts.com client (from Coalville on 13 March 2025)
Good to know that I can so easily obtain parts for my elderly boiler. Service and delivery great as usual
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fireparts.com client (from Berwick-upon-Tweed on 13 March 2025)
Very happy with your service and with the product.
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John W*****s (from Tunbridge Wells on 13 March 2025)
Had to make some minor adjustments to get it to fit my Worcester Bosch Handbury 5 but it’s so much better grate than the two that have failed that were supplied with the stove . If anybody has same issues then use the Parkray Grate.
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David S*****h (from Glasgow on 12 March 2025)
First class service, and helpful advice.
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John G*****y (from doncaster on 12 March 2025)
Sent really quick, thank you. Will open the box in the spring when we let the Rayburn go out and we treat it to new firebricks !
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David H*****k (from Kilgetty on 09 March 2025)
Gewat service.
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Malcolm R*****n (from Brampton on 07 March 2025)
Quick delivery and great product
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Rob E*****s (from Bury on 06 March 2025)
Fast Delivery ~ Item exactly as described ~ Fitting instructions helpful ~ Fair price
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Christopher B*****h (from gosforth on 03 March 2025)
Really quick and excellent service. My only suggestion would be that the website does seem a little dated and doesn't reflect your professionalis m.
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Adam R*****w (from PLYMOUTH on 03 March 2025)
Very helpful
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Robert M*****l (from Haverfordwest on 01 March 2025)
Arrived swiftly and undamaged
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Ceri J*****s (from Cardiff on 27 February 2025)
100% recommended I will use this website again speedy delivery and highly recommended
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Martin ***** (from Newtownards on 27 February 2025)
Excellent quality, great price and very quick delivery. Excellent performance. Thank you.
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Paul G*****l (from Bodmin on 26 February 2025)
simple to order super fast delivery n
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Darren ***** (from Sunderland on 26 February 2025)
Arrived undamaged and on time. All good. Cheers
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Lee B*****l (from Tamworth on 25 February 2025)
Having spoken to your staff member who was very helpful I received the new parts quickly and fitted them myself. Very satisfied customer.
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fireparts.com client (from Glasgow on 23 February 2025)
The team at Fireparts.com were as I remember customer services used to be like; so helpful, friendly, prompt and informed. The fire grate is the perfect fit for my fireplace. I couldn't be happier. I will be a returning customer when I require further parts. Thank you so much everyone.
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Matt G*****n (from Kendal on 23 February 2025)
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Robin B*****d (from Ely on 21 February 2025)
Easy to order. Arrived quickly and securely packaged. Thank you Fireparts
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Dawn J*****s (from mansfield on 21 February 2025)
As required with quick delivery have always had the parts in stock that I requested
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fireparts.com client (from spalding on 21 February 2025)
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