Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good range, speedy delivery, value for money
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Valerie E*****s (from kendal on 22 November 2020)
I found your customer service to be excellent and very friendly and capable.
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Monica O*****y (from tullamore on 21 November 2020)

EXCELLENT, FIVE STAR, FIRST CLASS SERVICE THANK YOU.
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Graham W*****r (from ardersier on 21 November 2020)

Really excellent service- ordering, dispatch,price etc however installation instructions could be a bit clearer for the novices amongst us. The product  however is brilliant, it works a treat , robust build , easy to clean and gives superb burn control- really impressed just annoyed I didn’t get one sooner!
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William ***** (from hitchin, hertfordshire on 21 November 2020)
Reply from fireparts.com admin

This is great feedback, thank you. We are very pleased you are happy with the performance of the Star All Night Burner (ANB). The suppliers of the STAR appliance distribute it nationally and it is one of the top selling ANB's.  We have passed on your feedback regarding the instructions, its invaluable feedback which the manufacture would not normally see, so thank you again for taking time to respond.

Excellent service and quick replacement of broken component occurring during transit
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Robert M*****y (from aylesbury on 21 November 2020)
Reply from fireparts.com admin

Thank you for your feedback, please accept my apologies for the broken bricks which arrived as part of your order and thank you for acknowledging the speed in which we supplied a replacement -  Fortunately our breakages in transit are very minimal, however, the fact you had to contact us for a replacement reflects poorly on our service.  We will always replace a broken part promptly, our dispatch personel are fully aware of this incident and have reported it to the couriers. Thank you again for your time in feeding back to us.
Excellent service! Part sent out Monday, received Wed morning in the West of Ireland, what more can you ask for!
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Joe D*****y (from oughterard on 20 November 2020)
Great service, swift delivery of good products
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Deborah G*****y (from newton stewart on 19 November 2020)
Excellent service, was kept up to date with delivery details and came well packaged. Will definitely use the company again.
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Joanne T*****r (from mansfield on 19 November 2020)
Super efficient, very prompt delivery. Would definitely recommend.
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Geraint W*****s (from colwyn bay on 19 November 2020)
Great response and communications .
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Raymond C*****s (from ammanford on 19 November 2020)
great service, arrived quickly.
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Roger ***** (from burton bradstock on 19 November 2020)
5 star sevice
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James Y*****s (from southampton on 19 November 2020)
Speedy and efficient - would recommend without hesitation
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Richard M*****h (from leeds on 19 November 2020)
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Darryl J*****s (from neath on 19 November 2020)
Swift delivery and a good price.
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Michael K*****n (from york on 19 November 2020)
The new ash pit is an excellent substitute for the old one but could have been sent in slightly smaller packaging!
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fireparts.com client (from bridge of weir on 18 November 2020)
Really good service. Easy to use website.Quick delivery and useful up-dates by e-mail on the status of the order. Well done!
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Kevin R*****n (from grimsby. n.e.lincs. on 18 November 2020)
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fireparts.com client (from Shepshed on 18 November 2020)
Happy with the parts fitted with out a problem
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Ian B*****y (from linton, swadlincote on 18 November 2020)
Excellent price. Speedy delivery
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fireparts.com client (from kirkby stephen on 17 November 2020)

5 star
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fireparts.com client (from steppingley on 17 November 2020)
Very good prompt service
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Nita ***** (from nr chelmsford on 17 November 2020)
Very friendly helpful staff. Delivery to Ireland was reasonable considering the weight and it only took 3 working days to get here.
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Carl F*****d (from Co.Roscommon on 14 November 2020)
Very good fast delivery, part arrived as per shown on web site, very well packaged
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Nita ***** (from nr chelmsford on 14 November 2020)

A very fast and helpful service. The order turned up incorrect at first but it only needed one quick phone call to put everything right again.
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fireparts.com client (from louth on 14 November 2020)
Reply from fireparts.com admin

Yes you only received 10 fire bars for your Parkray Consort 15 and should have received 17 bars - for which we apologise. We have no excuses, this was a packing oversight and feeback has already been given to the dispatch warehouse.  Please accept my personal apologies for this, we totally appreciate this would have been very inconvenient. Please be assured your experiences with your order is not a good representation of the service we strive to achieve for our customers and we are sorry to have let you down on this occassion.  Thank you for taking time to feedback.
Easy to find the product and very fast delivery.
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fireparts.com client (from woodhall spa on 14 November 2020)
great service and swift delivery - many thanks
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Robert M*****y (from langley, macclesfield on 14 November 2020)
Effortless & quick
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fireparts.com client (from freckleton on 13 November 2020)
First class service most efficient
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Kenneth C*****e (from rayleigh on 13 November 2020)

Excellent service....quick response....packaged to perfection.
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Linda H*****l (from jedburgh on 13 November 2020)
Great service, our fire hasn't worked so well in years! It's generally difficult to get hold of things for this type of solid fuel burner, the emphasis seems to be on gas fires - we have no gas in the house. Keep up the good work.
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Anthony M*****n (from congleton on 12 November 2020)
Very good service have no problems with it at all
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Brian H*****s (from york on 12 November 2020)
Brilliant service & very helpful bought from them before.
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Sue Y*****s (from manchester on 11 November 2020)
Excellent service.
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Robert H*****y (from ellon on 11 November 2020)
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Irene L*****e (from Gate Burton, Gainsborough on 11 November 2020)
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John S*****g (from rugby on 10 November 2020)
Very helpful. Great customer care. Efficient service.
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Ken S*****t (from collect on 10 November 2020)
Easy website with plenty of detail. Prompt delivery
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Jonathan N*****m (from chulmleigh on 10 November 2020)
I telephoned my order through on a Tuesday and received the Ash Box on the Thursday.. What can I say - EXCELLENT SERVICE!! Well done the staff at Fireparts.com and a very BIG thank YOU.
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Barbara S*****t (from wincanton on 08 November 2020)
5
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Craig P*****t (from chesterfield on 07 November 2020)
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