Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Brilliant service thank you
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Nick T*****n (from louth on 30 September 2020)
Excellent: prompt and good quality.
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Graeme C*****n (from alderley edge on 30 September 2020)
Excellent service and clear instructions provided.
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Angus M*****d (from shetland on 30 September 2020)
Arrived quickly, excellent service.
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Trevor H*****s (from lostwithiel on 30 September 2020)

Excellent Service. Fast delivery. Parts come very well packaged.
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Carol P*****l (from grimsby on 30 September 2020)
Product is well made and came well wrapped
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David R*****d (from durham on 30 September 2020)
Very happy with your service.
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fireparts.com client (from Mallow on 27 September 2020)
The service was very efficient . I got relevant information when I needed but not too much useless information that I just find annoying. Delivery was also very efficient
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Melinda E*****n (from stoke-on-trent on 26 September 2020)
Excellent quality
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Merlyn S*****h (from tredegar gwent on 26 September 2020)
Very good service. Very good selection of parts available. Very reassuring to know you are their in case of future need.
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John C*****b (from chard on 26 September 2020)
Thank you very much, good service, arrived sooner than promised which was ideal. Was able to fit bricks the next morning. Both fitted perfectly and 50 year old stove working again.
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William B*****d (from carlisle on 26 September 2020)
Well organised and seemed keen to help the customer.
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Philip H*****n (from staines-upon-thames on 26 September 2020)
Excellent service . Board was well packed for delivery
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Stephen ***** (from Kettering on 26 September 2020)

Excellent
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Carolyn O*****r (from hawick on 25 September 2020)
Very fast delivery and well packaged
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Robert B*****e (from bury on 25 September 2020)
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Duncan L*****n (from yarm on 25 September 2020)

Found that after reading the T&C's it closed all pages which was a little frustrating not sure if that was my fault...other than that was very satisfied
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Paul H*****s (from scunthorpe on 23 September 2020)
Reply from fireparts.com admin

Thank you Paul, I have checked the Terms of Business (and our Privacy Policy) page and they open within the website frames.  So if you close down the page in your browser, it will close the whole website.  So your experience on this occassion was as the system should have worked.  The navigation links/ buttons are along the top and side of the T&Cs page should you then with to proceed to the stove spares listings. We are delighted that you are 'very satisfied' with your order generally .... makes us 'very happy' :-)    Thanks for your business and feedback and please come back should you require parts in the future.
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Stephen B*****d (from penrith on 20 September 2020)
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Mary C*****e (from fillongley on 20 September 2020)
Exactly what I expected. Efficient and speedy service.
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Corinne S*****t (from westerham on 19 September 2020)
Good and prompt service
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Brian H*****s (from darlington on 19 September 2020)
Excellent service
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Nicholas D*****n (from kilmacolm on 17 September 2020)
5
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Elaine W*****n (from quarrington hill on 17 September 2020)
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Gary H*****t (from bristol on 17 September 2020)
Web site was easy to use, the grate arrived a few days after ordering (sooner than expected), very pleased with the ‘grate’ service.
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fireparts.com client (from swansea on 17 September 2020)

only problem was the cost of sending to the highlands
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Gael M*****m (from conon bridge , dingwall on 16 September 2020)
Reply from fireparts.com admin

We do agreed, sending to the highlands is expensive.  We have looked for ways to reduce this charge.  The amount we charged of £16.25+ vat is less then we actually pay for the service.  We do slightly subsidise all of our UK courier charges.  We prefer to be transparent with our costs and reduce the product price to the best possible price but this does not leave much room for further reduction in postage charges.  If there are a few of you in Scotland (friends / same street etc) we would be more than happy to send it altogether in one parcel, or if your order is of a higher value we may beable to reduce the postage further.  If any customers are in Scotland / Scottish Highlands and the parts in your order are £70 - £100 or more ..... its worth contacting us before you buy online to see how we can help further towards the postage costs :-)
Excellent service
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Alex D*****d (from brampton on 16 September 2020)
Really prompt service and delivery and great customer service.
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Andrew T*****r (from worcester on 16 September 2020)
Lynne is the best person in the world to help you get sorted wonderful. Am azing attention to detail if you have a problem. Than kyou fireparts and Lynne
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Elaine B*****n (from Hull on 16 September 2020)
The product was as advertised as was the service. Top rate.
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Richard E*****s (from york on 16 September 2020)

Excellent service! A speedy service with the fire bricks arriving one day earlier than expected. Unfortunately one had broken in transit. However after a phone call to Lynne and a couple of emails she pulled out all the stops and I received a complete replacement set the next day, five minutes before the fitter arrived! Thank you Lynne!
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Rosemary M*****d (from Rippingale on 13 September 2020)
Reply from fireparts.com admin

Thanks Rosemary, we have notified the Stores Manager and he will be investigating with the courier a few customers orders that were damaged recently.  The packaging is the same as we have always used and we have very little issues normally, so it is something to do in the courier network. I am pleased the replacements arrived before you needed them!
fast, efficient service and an excellent product at a good price
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Paul S*****n (from galashiels on 12 September 2020)
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Glen B*****r (from wareham on 12 September 2020)
Excellent service
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Brian ***** (from BEDFORD on 12 September 2020)

Thank you so much for your attention to detail. Your prompt response to my query regarding damage to product in transit was very much appreciated. The follow up with a replacement was hassle free. Five star service.
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Charles T*****y (from cork on 12 September 2020)
Reply from fireparts.com admin

Thank you Charles, we really appreciate the 5 stars you have given us and its probably a bit over generous of you!!  Thank you also for your fab comments about the speed in which we sent a replacement. We have already advised the couriers of the breakage, they are extremely busy due to Xmas deliveries but have assured us that the incident has been logged, this feedback is invaluable to them as helps identify areas of risk / concern within the dispatch process.  Thank you again for taking time to let us know.
Very good service. Will definitely use again and recommend.
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John O*****o (from clonakilty on 11 September 2020)
Very good
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Gerald W*****d (from sunbury on thames on 11 September 2020)
Very happy
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Lynda M*****n (from gwent on 11 September 2020)
Fantastic help from them. I'm very happy with the outcome, thanks
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Stephen M*****e (from hatfield on 11 September 2020)

Assuming 1 is poor and 5 is great, I definitely give a 5. I needed a grate, I visited your web site and there they were. Good instruction to assist ordering the correct grate. Put it this way I will use your company again.
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Gary P*****s (from dornoch on 10 September 2020)
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