Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

I'd give 6 stars if I could. Fantastic service after the first set of panels were damaged a replacement set sent out, great communication will be highly recommending you to others. Thank you
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Shirley ***** (from castle douglas on 31 December 2020)
Brilliant service
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Jacqui ***** (from lanchester on 31 December 2020)
Everything went well,website was clear and had all the information I needed to order the right part.Person on the phone was helpful and it all went without a hitch,I would not hesitate to use your business again.Product correct and delivered quickly.
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Ian B*****b (from lilleshall, newport on 31 December 2020)
REally quick turnround on order. All arrived as expected and well wrapped - door glass was a good fit.
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fireparts.com client (from reading on 30 December 2020)
Easy to use website and prompt delivery. Many thanks
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fireparts.com client (from stickney on 29 December 2020)

Excellent service...many thanks
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Ronan K*****n (from dundalk on 29 December 2020)
Great service, very quick delivery even over Christmas break. I also entered incorrect delivery address when ordering, but was quickly updated when I emailed support.
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fireparts.com client (from cardiff on 29 December 2020)
Very quick service very impressed
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Robert ***** (from taunton on 29 December 2020)
Good product, fast delivery
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Helen P*****o (from stonesfield on 27 December 2020)
Excellent service; Very fast delivery, thank you.
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fireparts.com client (from gorebridge on 25 December 2020)
Parts came as requested. Thank you.
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Alan B*****n (from bungay on 25 December 2020)
Helpful staff and the Baxi parts arrived very quickly. Will use Fireparts again and certainly would recommend them to anyone requiring spares.
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fireparts.com client (from ardrisharg on 24 December 2020)
Just what was needed, delivered sooner than promised.
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fireparts.com client (from cambridge on 24 December 2020)
Excellent overall - quick response when needing to change something and quick delivery of part.
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Robert H*****y (from horsham on 24 December 2020)
Great quick service and super friendly staff
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Julia C*****n (from nr hungerford on 24 December 2020)
worked well for me
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fireparts.com client (from stoke on trent on 24 December 2020)
Excellent and fast service
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Gerallt H*****s (from welshpool on 23 December 2020)
Great service and friendly staff to talk to
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David N*****t (from edinburgh on 22 December 2020)
It’s all good
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G F*****r (from hull on 22 December 2020)
Excellent service thank you
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Sue E*****t (from Chester on 21 December 2020)
Very fast turnaround Th ank you
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Michael W*****n (from crawford on 21 December 2020)

I needed some firebricks for a Little Wenlock.I phoned and spoke to Lyn who knew the product,gave me a price,took the order and my money...all very efficient and pleasant.Fireb ricks arrived within a few days...(which I haven't yet fitted) Excellent service thanks very much.. I have to tell you that I tried ordering from one of your competitors before calling you and their service was so poor that I gave up trying... Thanks and Merry Christmas. 
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fireparts.com client (from canvy island on 21 December 2020)

Nice person on the telephone quick reliable service good quality parts supplied all you want from any company.
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Michael H*****n (from lostwithiel on 20 December 2020)
Quick and efficient service !
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John B*****e (from glasgow on 20 December 2020)
correct parts delivered in a timely manner thank you.
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Sarah M*****y (from saffron walden on 19 December 2020)
Items well packaged, good delivery time and very good communication. Just waiting for my glass seals, but the items I have received appear to be of good quality. Would use this firm again. Thank you
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Pauleen W*****n (from gateshead on 18 December 2020)
Well packed as you would expect from company. They have never let me down
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fireparts.com client (from mr swasea on 18 December 2020)
Excellent service. Baffle obsolete via Hunter Stoves but Fireparts.com able to supply. Very happy
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Hayley ***** (from pillerton priors on 18 December 2020)
Excellent service and very good delivery time. Very much appreciated. Thank you Have recommended your company to friends and relatives.
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fireparts.com client (from hawick on 18 December 2020)
good service
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Steven H*****h (from bolton on 18 December 2020)
Great service, prompt delivery
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Tim D*****f (from omagh on 17 December 2020)
Products arrived on time and fitted perfectly.
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Andrew B*****r (from cambridge on 17 December 2020)

Excellent. Straight forward in ordering the item and quick in receiving it.

Perfect fit for our inset Hunter Herald 7 multi fuel stove.
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Rhys P*****l (from mountain ash on 16 December 2020)
Kept fully updated on the delivery schedule and product arrived on day expected.
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fireparts.com client (from alnwick on 16 December 2020)
Fabulous company by all accounts. Never had a problem at all. Used you on a number of occasions for my Dad. Costs very competitive and a good range of products to choose from. Delivery super fast. Parts delivered safely. Highly recommended.
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Andrew E*****s (from Barnsley on 16 December 2020)
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Anthony W*****s (from crewe on 16 December 2020)
I’m so glad to find a great site for spares. This was easy to find and search, and order. And the part arrived ASAP. My stove is getting on and I intend to replace most parts this year - I will be back! Thank you!
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Martin B*****y (from spalding on 16 December 2020)
Great service and delivery
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Paul G*****n (from truro on 16 December 2020)

Very straightforward and speedy transaction.  More robust than I imagined - made a big difference to the heat emitted.
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fireparts.com client (from llanbradach, caerphilly on 16 December 2020)
excellent service kept informed from order to delivery cannot fault
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fireparts.com client (from mansfield on 15 December 2020)
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