Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Rapid delivery. Very well packed
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David D*****l (from craven arms on 14 February 2020)
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Robert H*****n (from presteigne on 14 February 2020)
You had the parts that we required, they were sent out quickly and I would certainly recommend your company to anyone requiring fire parts.
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Paul W*****n (from longdown, exeter on 13 February 2020)
A1
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fireparts.com client (from drumnadrochit on 12 February 2020)
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Norman H*****s (from malmesbury on 09 February 2020)
Ok
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John B*****n (from manchester on 09 February 2020)
The product arrived in a timely manner, however, without the screws and washers to fix it. This was rectified by the manufacturer who sent the items FOC. Thanks.
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Brian ***** (from stoke-on-trent on 09 February 2020)
5 star service
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Andrew H*****s (from hade edge, holmfirth on 09 February 2020)
Very quick response to online order
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Caroline M*****l (from drogheda on 09 February 2020)
Very Good
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fireparts.com client (from stanley on 08 February 2020)
Great price and quick delivery
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David K*****h (from faversham on 08 February 2020)
Best service I have ever experienced.
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Peter W*****e (from headburne worthy, winchester on 08 February 2020)
A very easy and userfriendly company to deal with, parts arrived as ordered and within a good/quick timescale.
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Mark M*****n (from harrowgate on 07 February 2020)
Great service and quality products
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James A*****n (from weeton on 06 February 2020)
Easy web site to navigate. Quick delivery
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Stuart A*****n (from carlisle on 05 February 2020)
Lynne has been fantastic, l wish l had staff like her. She went above and beyond to help me. She is a superstar. I cannot thank her enough for the excellent communication and all the care she put into packaging the products to make sure they arrived in Australia safely.
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Neil R*****g (from viewbank on 04 February 2020)
Good prompt service, sent quickly. Price competitive.
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Kenneth W*****w (from buxton on 04 February 2020)
Website gave the info I needed. Delivery was fast and on time.
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fireparts.com client (from norwich on 04 February 2020)

Order process and customer service great. Firebricks had been packed in a box either side of a big heavy tub of fire cement and broke in transit - even with all the bubble wrap I would have thought this was inevitable. So the packaging is my only criticism. They were immediately replaced with no fuss and have now been fitted, all good.
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Sandie B*****n (from freckenham on 03 February 2020)
Reply from fireparts.com admin

Hi,

   Thank you for your feedback. Your comments about the packaging have been forwarded to the dispatch department so they can make improvements. We're glad to hear that your replacements arrived in a timely manner and are now fully fitted and in good order. 

Thanks again for taking the time to feedback.
Very pleased with the service I recieved and how fast the delivery was no complaints.
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Michael P*****s (from treorchy on 03 February 2020)
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Christopher P*****t (from mansfield notts on 03 February 2020)
fantastic service, returns replaced in short time.
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Andrew H*****n (from add to order on 01 February 2020)
5
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Paul P*****n (from blackwood on 01 February 2020)
Excellent service, very fast from ordering to delivery.
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Mark ***** (from bath on 30 January 2020)
Service was good and prompt
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Phil H*****y (from prestatyn on 29 January 2020)
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Philip S*****n (from chippenham on 28 January 2020)
Very happy with the 5 start service I received. The young lady was courteous, knowledgeable & dealt with my enquiry quickly & professionally . The speed of delivery was fast & packaging of the parts was exceptionally protective. All round a fantastic service. Thank you.
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Mark H*****y (from holywell on 28 January 2020)
Speedy service and good quality product
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Susan ***** (from choppington on 26 January 2020)
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Lara G*****e (from castletown on 26 January 2020)
The part I needed was very easy to find on your website and arrived really quickly. I will definitely use your company again.
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Andria B*****n (from rochester on 26 January 2020)
Very happy with service, even when there was a problem sorted out very quickly.
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John S*****n (from belmullet on 25 January 2020)
Excellent service. Great quality product which I’ve had difficulty obtaining elsewhere. Will use again.
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Caitlin G*****y (from ormskirk on 24 January 2020)
Great service - it arrived quickly, it fits. And I'm confident thatm had I experienced any problems, your cutomer service would have sorted me out promptly - thank you
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Colin W*****n (from wokingham on 24 January 2020)
5 Always great service and availability
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James P*****n (from bewdley on 24 January 2020)
Fast service. Good communication. Very easy to use.
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Louise D*****e (from andover on 24 January 2020)
Excellent service on all aspects from initial order to sorting problems to final delivery Many thanks DPD driver excellent to
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Norman ***** (from atherstone on 23 January 2020)
Quick and professional
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Geoff T*****e (from ross-shire on 23 January 2020)

Although part was not the correct one in the end the help given by your team was excellent.
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David ***** (from wilmslow on 23 January 2020)
Reply from fireparts.com admin

Thanks David for your feedback.  It is difficult to identify some parts and appliances.  Customers can also send in pictures of their appliances and we will help them identify them to minimise the risk of incorrect parts ordered.  However, should an incorrect part be ordered we will work with our customers as a matter of priority to get the correct part identified & sent.
Fast delivery! can't complain. Keep it up.
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Karan W*****p (from whitehaven on 23 January 2020)
Web site good clear to understand.Del ivery good, packaging first class
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Tony S*****e (from argyll on 22 January 2020)
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